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Ed Napleton Honda in Oak Lawn
Oak Lawn, IL
1,483 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today the Napleton Family operates more than 50 dealerships in four states. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country.
Ed's business has grown to include 31 franchises - housed in 15 different locations - in three states. He owns domestic, import and high line franchises, and employs more than 1000 people throughout Illinois, Florida and Missouri. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 1,483 reviews
January 21, 2022
Excellent customer service! Daniel Nino was very helpful. There was no pressure, we did not feel rushed and he clearly explained everything on out new truck! There was no pressure, we did not feel rushed and he clearly explained everything on out new truck! More
by Lety Garcia
Employees Worked With
Helpful January 19, 2022
Quick excellent service as always! My second car here in the last three years . Thanks guys especially to Danny nino the last three years . Thanks guys especially to Danny nino More
by jnbjensen07
January 19, 2022
They had great customer service and I really really appreciate each and everyone them 💯blessed appreciate each and everyone them 💯blessed More
by Damon
Employees Worked With
January 14, 2022
Salim was so professional and knowledgeable with the car buying process for me! John was just as courteous and great to work with! What’s usually a stressful experience for me, was smooth and fun this time buying process for me! John was just as courteous and great to work with! What’s usually a stressful experience for me, was smooth and fun this time around with Salim and John. I highly recommend them to anyone who is looking for a vehicle, especially in this wild market right now. Excellent experience. More
by mnag1717
January 13, 2022
Pleasant experience. GG was very helpful in making this transition happen. Hope to see you again. I thank you! transition happen. Hope to see you again. I thank you! More
by Joejoejoe
January 11, 2022
GG good rep as long as you get a car without unnecessary fees that the only reason I purchased a new vehicle. fees that the only reason I purchased a new vehicle. More
by Jamari69
Employees Worked With
January 09, 2022
Sam Day is the best! My 2nd car I bought from him. I’m 110% satisfied!!!! 110% satisfied!!!! More
by queenb0612
Employees Worked With
December 28, 2021
My wife was emailed all in price qoute for a 2022 Pilot special by DeeDee. It had even had a special pricing code. The price was 43280 ,303 state doc, 300 for plates plus applicable tax. Me made an appoin special by DeeDee. It had even had a special pricing code. The price was 43280 ,303 state doc, 300 for plates plus applicable tax. Me made an appointment to meet with the manager Dave. When we got we were pawned off to a sales person who didn't know he had that vehicle on the lot. We took the car for a test drive , all went well. He was very nice , I can't remember his name, maybe Sam. When we sat down to settle the price it was a slap in the face on how b.s they added to it. I think tontake a pic at the time but it included $1395 for teh Naplton experience,$200 for whell locks and $6500 price adjust and a few other items i can't remember than were never mentioned in the price they emailed. Talk about a little deceptive pricing. Me and the wife got up and walked out. Then they wanted to "talk" about it. The salesman and Dave the manager even followed us out the door to try to negotiate. I let them know how i felt and off we went.. DO NOT BUY FROM THEM, you will get screwed. More
by B
Employees Worked With
Didi
