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Elder Ford of Tampa

Tampa, FL

Overview
Employees
Reviews
Vehicles
4.4
6,476 Reviews
At Elder Ford of Tampa, we're eager to provide the winning Ford sales, auto service, and car financing in Tampa you seek. We're proud of our Ford dealership near St. Petersburg, FL, where a state-of-the-art facility, comprehensive new Ford showroom and fully loaded service bay await, while a savvy team of Ford professionals is prepared to meet your every need. We're not just interested in serving you right here and now -- we want to be your dealership for life! Visit our Ford dealership in Tampa, Florida, to discover an eminently satisfying shopping environment. Designed to be vibrant yet soothing, our dealership has a 300-gallon saltwater aquarium, sports memorabilia and decorations, an automatic car wash, valet service, a comfortable customer waiting lounge and more. Of course, at the end of the day what a car-shopper wants is a car, and we're happy to oblige. With an inventory full of new, used and Certified Pre-Owned Ford models, including the Ford F-150, Mustang and Fusion in Tampa, we've got what you want and we can help you find what you need. We also sell pre-owned cars in Tampa built by other automakers, so you'll never lack for variety. In time, you'll need to bring your hardworking Ford for some routine maintenance, and when that day comes, Elder Ford of Tampa has the garage to beat. We'll handle your request efficiently and effectively, whether you want a tire rotation and coolant flush or a laundry list of repairs. If you need auto parts in Tampa, we've got them. Not only do we have a generous selection of OEM Ford components to sell, but we also carry top-of-the-line ROUSH performance parts that do not disappoint. You'll race down the road with these parts installed! Elder Ford of Tampa is your all-in-one destination for all things Ford. Stop by for a visit today at 9650 N. Florida Avenue in Tampa, Florida. We're just a short ride away for drivers coming from St. Petersburg, Clearwater, Lutz and beyond!
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9560 N Florida Ave

Tampa, FL

33612

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Showing 6,476 reviews

May 04, 2023

Sadly, they’ve lost that personal touch which sets one dealership apart from another. Taking my vehicle and my business to a competitor. More

by RUNR4LIFE65
Service Communication
Recommend Dealer
No
Employees Worked With
Alexa Diaz
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May 08, 2023 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

May 08, 2023 -

RUNR4LIFE65 responded

Mr. Sills, I truly appreciate your prompt response; however, the time has come for me to move on. I didn't make this decision in a vacuum, but gave it some time and thought since my first visit back in 2019. Initially, that "personal touch" I mentioned earlier was unmatched. However, over time it began to dwindle away. For example, about 2-3 months ago I called the dealership looking to extended my current warranty. The difficulty I experienced in reaching someone to provide some/any details about it became incomprehensible. Even worst, once I did reach someone, I never heard back from them with the information I asked for. Here's an example of a more recent experience. At the completion of a recent quick lube appointment, one of your salesman called me an asked if I could stop by for an appraisal on my truck. Considering I was short on time, but literally right across the street, I agreed. Expectation set. I walked into the dealership, ask for him by name only to be told, "he's not here and he doesn't work in here." I explained why I had come over, "I'm sorry, but no one is here to do that at the moment." I'm sure you can understand my confusion at this point considering I had just got off the phone with the salesman. Admittedly, I was a lil ticked off about it. As I get back into my truck and begin to drive off, I get a text message from said salesman providing me a "name" to ask for. Hmmm, I think not sir. You set my expectation, but failed to meet it. So again Mr. Sills, I greatly appreciate you responding as quickly as you have. And I appreciate your willingness to make things right. Unfortunately, it's time we part ways.

May 03, 2023

Nacer Menouni with Elder Ford is awesome. He was able to get my issue fixed and done everything in his power to help me out. He was very professional and polite. He has made me very proud th More

by Isaac.morris1304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Weicherding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nacer Menouni
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May 03, 2023

It's a great place all the people are very nice and they have a very nice inventory More

by randy.n410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Elder Ford of Tampa responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

Great people very friendly and helpful to me and I he'd a great experience there too More

by mrlewis15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Alicea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Elder Ford of Tampa responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

Very good, took the time to explain my concerns, thanks! Jennifer was very good with her communication. More

by golfers855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Elder Ford of Tampa responded

Hi, we're happy you found our staff to be so supportive during your experience here at Elder Ford of Tampa. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

Getting appointment was easy To get repair done could take more days then it should , it took 7 to get a fuel pump changed. More

by JOHNNIEMACON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Elder Ford of Tampa responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

May 03, 2023

Elder Ford is a great place to buy or service your Ford. I always bring my truck there. More

by TAMPASTIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gentile
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Elder Ford of Tampa responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

Courteous, friendly, efficient. Kept me informed as progress was made. Tech was knowledgeable about my problem. More

by tmpajoe
Recommend Dealer
Yes
Employees Worked With
None of these
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May 09, 2023 -

Elder Ford of Tampa responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

The service center staff is professional, courteous, and service my car within the time promised. 10/10 More

by lizbabut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall my service person’s name
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May 09, 2023 -

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

Very pleased with the service and the process to secure a firm price prior to making the journey to the dealership. This saved a great deal of time and effort and made a satisfying customer experience More

by cpw2808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
WILLIAM LEIMBACH
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tylor zoster and Cheyanne Lighfoot
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May 08, 2023 -

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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