Elder Ford of Tampa - Service Center

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

krdog responded

Dan Alicea was great throughout the whole process. I know this comes from the top and your third party insurance company. I did everything I thought should be done for the policy, even changing the transmission fluid when it was not required. What they rejected my claim for had nothing to do with the transmission. It cost me $6400 to replace a torque converter. I could have replaced the whole transmission for less. Knowing that your third party insurance company is horrible, you think I'd get somewhat of a break on the price. I know I'm getting $2000 back from the third party, but I bought the Escape from Elder because of the warranty. I've never had a Ford's tranny last more that 70,000 miles. I've had 3 previous to this fail. This one will be my last. Toyota's from now on.

Elder Ford of Tampa responded

Hola, gracias por tomarse el tiempo de su día para contarnos acerca de su experiencia. Háganos saber si hay algo más que podamos hacer por usted. ¡Viajes seguros!

Elder Ford of Tampa responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

fourborgs responded

Dan sills we have talked you said i will get back to you i am still waiting john toborg

Elder Ford of Tampa responded

Hi Lauren, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

Elder Ford of Tampa responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Elder Ford of Tampa responded

Hi Trac, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

Elder Ford of Tampa responded

Hi Pete, thank you for leaving such a great review and high star rating.

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

RUNR4LIFE65 responded

Mr. Sills, I truly appreciate your prompt response; however, the time has come for me to move on. I didn't make this decision in a vacuum, but gave it some time and thought since my first visit back in 2019. Initially, that "personal touch" I mentioned earlier was unmatched. However, over time it began to dwindle away. For example, about 2-3 months ago I called the dealership looking to extended my current warranty. The difficulty I experienced in reaching someone to provide some/any details about it became incomprehensible. Even worst, once I did reach someone, I never heard back from them with the information I asked for. Here's an example of a more recent experience. At the completion of a recent quick lube appointment, one of your salesman called me an asked if I could stop by for an appraisal on my truck. Considering I was short on time, but literally right across the street, I agreed. Expectation set. I walked into the dealership, ask for him by name only to be told, "he's not here and he doesn't work in here." I explained why I had come over, "I'm sorry, but no one is here to do that at the moment." I'm sure you can understand my confusion at this point considering I had just got off the phone with the salesman. Admittedly, I was a lil ticked off about it. As I get back into my truck and begin to drive off, I get a text message from said salesman providing me a "name" to ask for. Hmmm, I think not sir. You set my expectation, but failed to meet it. So again Mr. Sills, I greatly appreciate you responding as quickly as you have. And I appreciate your willingness to make things right. Unfortunately, it's time we part ways.