Elder Ford of Tampa - Service Center

I called and made an appointment because I had received a service recall letter. I took my car in the next day and the service advisor told me I may hear back from him on Friday, which was the next day. I w service recall letter. I took my car in the next day and the service advisor told me I may hear back from him on Friday, which was the next day. I was patient but when I didn’t hear anything back at 3pm on Friday, I started calling. I left several messages and eventually got a text message not a phone call stating it will be Monday before the technician would even look at my car. I explained that I need a loaner car because I need to go to the pharmacy on Saturday and to a doctors appointment on Monday the service advisor told me he would put me on a waiting list for one. So I had to incur several Uber charges for the days without my car. It was Tuesday when the service advisor actually called me telling me I need a new clutch assembly and shift pedals. The cost would be $4900. I told him I need time to think about it. He immediately called me the next day asking me what I was going to do. I said I will come and pick up my car. Thanks for the terrible service Ford. I will never buy a Ford again. More

The Dealership service department is subpar . However, the Quicklane crew is awesome !!! When the service department at the dealership scheduled me for an appointment to look at a check en However, the Quicklane crew is awesome !!! When the service department at the dealership scheduled me for an appointment to look at a check engine light & then told me, after arrival, that I would have to leave it over the weekend, because they were overbooked (I had already taken a day off work ),I went next door to see Peter about getting my oil changed, since I was already there & had nothing else to do. Not only did he get me in for the 60,000 mile service, he also had the mechanic che k out the code & had the parts that were defective replaced (under full warranty), that same day. Peter puts the "SERVICE" in customer service . . . TOP NOTCH !!! More

Excellent service every time. Elder Ford is the only dealer I trust with my vehicle ! Elder Ford is the only dealer I trust with my vehicle ! More

The service and attention was excellent. I highly recommend Elder Ford. The person who assisted me, Daniel Arias, was very prepared and very attentive to all the details of the service. I highly recommend Elder Ford. The person who assisted me, Daniel Arias, was very prepared and very attentive to all the details of the service. More

I made appointment. i was reminded five separate times of appointment time. When I get there I waited 1.5 hrs later I asked about car and he said another hour or so. No e i was reminded five separate times of appointment time. When I get there I waited 1.5 hrs later I asked about car and he said another hour or so. No explanation. I asked for keys and left.this is plain and simple Overbooking. I wasted time and money getting there I can go anywhere where they meet appointment times.it all comes down to Greed More

How are you , I need to take my truck again , I have a engine problem, ,I to put a appointment for my truck engine problem, ,I to put a appointment for my truck More

I asked a copy of my guarantee and talk with someone in Finance to notify that I paid my car and did not get a reply with the information. Jennifer helped me in other matters and I want to say her Thank Finance to notify that I paid my car and did not get a reply with the information. Jennifer helped me in other matters and I want to say her Thanks. If someone can help me, would be very happy. I would like to get the same service that when I purchase the car. More

Johany was excellent at his professionalism, his knowledge, and his willingness to assist. I have been going to Elder Ford since I bought the truck from there, and will keep returning for all servic knowledge, and his willingness to assist. I have been going to Elder Ford since I bought the truck from there, and will keep returning for all services and vehicle needs. More

Dan Beavers is awesome, hard working, sincere, genuinely cares about your guests. The team of mechanics are fantastic and always go a great job cares about your guests. The team of mechanics are fantastic and always go a great job More

By far the worst experience I’ve ever had in my 40 years of life. Because of Elder Ford I vowed to NEVER purchase another Ford in my lifetime. of life. Because of Elder Ford I vowed to NEVER purchase another Ford in my lifetime. More