Elder Ford of Tampa - Service Center

Agradecido por el buen trabajo y la profesionalidad con la que me han atendido Gracias la que me han atendido Gracias More

Es un buen concesionario brindan buena atención a los clientes buena calidad de sus vehículos clientes buena calidad de sus vehículos More

Well where do I start? Elder Ford was great about selling me my new truck, John was very professional and polite and made me feel like a valued customer. That's where the p Elder Ford was great about selling me my new truck, John was very professional and polite and made me feel like a valued customer. That's where the positive stops unfortunately. About 2 weeks after I purchased the truck(2022 F150, gold certified pre owned) I noticed the transmission shifted pretty harsh at times, and there was noticeable clunk from the rear axle. I scheduled an appointment and dropped the truck off( they gave me a loaner on this visit) and waited a few days before checking in. They told me they hadn't gotten to checking out the rear axle noise yet, but they did do a reset on the transmission software. My advisor asked if I could come take a ride with the tech to point out the noise, so I did and he confirmed he heard it as well. I figured I'd hear back from them later that day, or the following day at the latest. Not so much. 2 days later, I was informed that it would probably be 2 weeks before he could diagnose it and to just stay in the loaner and they'd call me when they had a diagnosis. Well later that week I came and picked my truck up because I needed it for some yard work I was doing, and thought I'd be doing them a favor by not risking damage to their loaner truck. Knowing what I know now, I should've just kept it anyway. Fast forward 2 weeks, I called to make another appointment for the rear axle diagnosis and to correct the ongoing transmission issue. I was told they were 2 to 3 weeks out on appointments, so I called Ford customer service and they were able to get me an appointment on July 25th(this past Tuesday). Well I dropped it off, and was told they had no loaners available, but that they'd be able to at least look at the truck by Friday because I told them I needed to have something to drive before I go back to work Monday(I am on vacation this week). My service advisor reached out Wednesday afternoon to inform me they hadn't looked at it yet, but she'd check back in the morning. Well after trying to get a hold of her all morning, she finally responded and told me it would be next week sometime before the tech could look at my truck. Why would you set me an appointment for diagnosis on a specific day, when the truck is just going to sit there for a week? She also told me to expect it to take 1 to 2 weeks every time I bring the truck in for an issue. The service manager is supposed to reach out to me sometime tomorrow, but at this point I have zero expectations that anything will get resolved. If service after the sale is a priority to you, I'd highly recommend doing business elsewhere, because their service department is a joke. More

Always great service at elder ford! The sales and service is exceptional. I am a customer for life. The sales and service is exceptional. I am a customer for life. More

Came in for an oil change and tire rotation. Great job as always. Thank you Great job as always. Thank you More

I had an appointment but had to wait two and a half hours for an oil change and tire rotation. Why ask people to set appointments if you are going to put walk ins ahead of the appointments. The people who wo for an oil change and tire rotation. Why ask people to set appointments if you are going to put walk ins ahead of the appointments. The people who work there are very nice and were apologetic but that doesn’t make your practices right. More

Very customer related service department, extremely professional and knowledgeable, kept me informed of the status of my vehicle’s progress. professional and knowledgeable, kept me informed of the status of my vehicle’s progress. More

Good service thank you for checking everything it’s really good and the help good really good and the help good More

Good service. Easy to schedule but super busy. I had to wait in line almost 45 minute after my appointment to get my truck in. They also took 6 hours to do an oil Easy to schedule but super busy. I had to wait in line almost 45 minute after my appointment to get my truck in. They also took 6 hours to do an oil change. More