Elk Grove Subaru

A great experience Buying a new car is a big deal for a family, and the prospect of having to endure a tedious and time consuming sales process can quickly turn sour.... Buying a new car is a big deal for a family, and the prospect of having to endure a tedious and time consuming sales process can quickly turn sour....but this was not the case with Mike Carlson! We started the discussion via email and received prompt and aggressive pricing, and our scheduled appointment quickly turned in a sale which went moved along very quickly, and we weee soon on our way home with our new car...no fuss, no drama...would we go back...yes of course As a comparison one other local dealer simply never responded to our simply questions even when we replied to follow up emails fro pm their general manager, and another dealer tried to sell us a car that we did not want at a price that was simply way too high! Elk Grove Subaru delivered on price and customer experience!! More

Some ups and downs but great experience! When I started my search for the 2019 Subaru Crosstrek I didn't really know which model or trim I wanted or even year. I began my search online. Afte When I started my search for the 2019 Subaru Crosstrek I didn't really know which model or trim I wanted or even year. I began my search online. After many failed attempts to obtain a 2018 model I decided that I would just pay brand new. I remember from when I used to live Sacramento that my old Coworker had bought her Subaru from Elk Grove Subaru. I decided to check it out online. I entered my information right and moments later Curtis gave me a ring. Curtis was a delight to speak to. He was police and not pushy. I would have hung up right away if that was the case because I am in sales myself, but we ended up speaking for over 30 minutes. He was very diligent and knowledgeable about the vehicle. He was enthusiastic and loved talking about the car and got to know what I wanted. At first I wanted the premium model but Curtis stated that there was one inbound and that I would have to wait until the end of December. But after thinking for a bit I decided that I wanted all the extra bell and whistle with the limited model. Curtis had one wanting for me an STI model on his lot. I lived 100 miles away and hand planned to go get it on the weekend. That very next Saturday I drove to Sacramento from San Francisco to buy the car. I was not a big of the STI model but it was in the color and trim that I wanted. But as thing should be if its not meant to be then its not meant to be. The car was sold at a different dealership and was already prepped to be shipped out. Due to their policy they cannot hold cars especially when its an hot item. I was very bummed. But Curtis never gave up and tried very hard to get the exact trim and model from another dealership. I was hopeful but after a while it seems like it would not happen. I left the dealership for the day but Curtis being a professional and persistent person that he is kept me in the loop on everything that was happening. The next day as I was getting ready to leave to go back to San Francisco Curtis gave me a ring. With his hard work he was able to locate a brand new delivery of that exact trim and model that I wanted along with the exact package! It was better than what I was going to buy. I drove back to the dealership right away to buy the car. The team was awesome! Mike was cool and very helpful with the financials. The thing I like best about this buying experience was that they were very transparent about everything. They did not hide numbers or give me false information. I felt comfortable and good about the purchase. I believe I got a fair price on the vehicle. I am very happy! If they made a Crosstrek turbo i'd definitely trade this in! Hopefully in a few years! I'll come back to this place for sure! More

Listened to My Needs I contacted Elk Grove Subaru with a precise list of what I wanted. They didn't argue or haggle. They listened and provided several cars for my review I contacted Elk Grove Subaru with a precise list of what I wanted. They didn't argue or haggle. They listened and provided several cars for my review that met my specifications. Got exactly what I wanted, with no pressure to get things that I expressly did not want. Kind and courteous. Highly recommend. More

Smooth Experience Helpful, friendly and uncompromising service. Came in to look at a 2019 WRX and came out with a great deal in no time. They were straightforward and a Helpful, friendly and uncompromising service. Came in to look at a 2019 WRX and came out with a great deal in no time. They were straightforward and accommodating. Very satisfied with the car and the service the team provided. Thank you. More

Amazing Environment/Experience I came into this dealership knowing that I was only looking at a 2019 Subaru WRX STI and the staff here helped make the buying process a breeze. Not o I came into this dealership knowing that I was only looking at a 2019 Subaru WRX STI and the staff here helped make the buying process a breeze. Not only did David, Brent, and Mike L. make the whole car buying process stress free, they also helped answer any questions I had whether it be about the car or the buying steps. I had a very enjoyable time dealing with the people here and would easily come back again. More

Great experience! Just want to say thank you to Mike Carlson for helping me find the car I love, in the color and model I wanted. Mike went above and beyond, even havin Just want to say thank you to Mike Carlson for helping me find the car I love, in the color and model I wanted. Mike went above and beyond, even having the car I wanted moved from another dealer in the Bay Area to Elk Grove Subaru! On top of all that, he gave me a great price. More

Easy Dealing This was the easiest car buying experience I have ever had. Open and honest! I never felt like I was being “sold” but that I had an concerned associat This was the easiest car buying experience I have ever had. Open and honest! I never felt like I was being “sold” but that I had an concerned associate ensuring I got what was needed. Great people and great business model!! More

Excellent and Fast Service Pam Verduzco was referred to me by Bruce C. and he was right that she is an amazing saleswoman from my first call until we closed the sale. She knows Pam Verduzco was referred to me by Bruce C. and he was right that she is an amazing saleswoman from my first call until we closed the sale. She knows i needed a car & she helped me patiently up to where i can afford one and to the car i really wanted. Mike, the manager and Mike at financing are very accomodating and friendly as well. This is my 3rd car with this dealership and planning to go back with all my friends and relatives👍 More

Mistakes and Rude Employees Does not stand by employee offers, wastes and disrespectful of your time and you as a potential customer. Does not take responsibility for employee mi Does not stand by employee offers, wastes and disrespectful of your time and you as a potential customer. Does not take responsibility for employee mistakes. Rude. Dishonest. This is not the first time our family has had an incredibly poor experience with this delearship or employee (Sonny). More

Great Experience! I purchased a 2019 Outback and had the best car buying experience ever! Lee Swartz (Internet sales) got back to me immediately and worked with me to I purchased a 2019 Outback and had the best car buying experience ever! Lee Swartz (Internet sales) got back to me immediately and worked with me to select the right model. Curtis Jare took me on a test drive and closed the deal. I never felt any pressure and I was provided with a very thorough explanation of all of the vehicle’s features. I know that I will recommend this dealership to friends. More