Elk Grove Toyota

Romy Cruz was the perfect salesperson for us. He greeted up promptly and with a smile, asked us all the right question about what we were looking for. He answered all our questions and was very knowledgeabl up promptly and with a smile, asked us all the right question about what we were looking for. He answered all our questions and was very knowledgeable about the car and the process. We would refer our friends and family to him. More

Instructions on my internet request for quote were followed, there was a single follow-up to make sure I had gotten the quote. I came in on the day arranged, and had the car I had requested at the pr followed, there was a single follow-up to make sure I had gotten the quote. I came in on the day arranged, and had the car I had requested at the price I expected in three hours. As for price, it was more than I wanted to pay - hence the good rather than great rating on price, but I hate the haggle thing - so I don't know if that would have made a difference in the price. The staff all followed my lead as to what I wanted and met my expectations. More

Martin and Kelvin made for a excellent buying expierence. Martin and Kelvin made for a excellent buying expierence. Martin has been especially helpful b/4 and after the sale!! I have had my Tundra serviced Martin and Kelvin made for a excellent buying expierence. Martin has been especially helpful b/4 and after the sale!! I have had my Tundra serviced there 4 some time, primary reason 4 buying there. I consider EG Toyota to be a excellent dealer! and hve told my friends JB More

I did not purchase my Toyota at this dealership, but after my experience yesterday, I wish I had. I was in the Elk Grove area and was having trouble with my blue tooth so I stopped by. At that time I after my experience yesterday, I wish I had. I was in the Elk Grove area and was having trouble with my blue tooth so I stopped by. At that time I met Mr. Brown and he was very helpful to figure out the problem and to correct it. Everyone I interacted with at the dealership was extremely helpful. Thank you! When it is time for my next car purchase, I will definitely be going to Elk Grove Toyota. More

We own two Toyota hybrids and have had all our services at this dealership. They are always professional and knowledgeable of what is needed and advise if anything preventative can be done in the future. at this dealership. They are always professional and knowledgeable of what is needed and advise if anything preventative can be done in the future. We feel very secure driving our cars knowing they have been well maintained. Thank you Toyota! More

I bought my 2008 Tacoma from this dealership and I have only been to one other dealership for service. The other dealership paled in comparison. If you have high expectations and you desire A+ service, t only been to one other dealership for service. The other dealership paled in comparison. If you have high expectations and you desire A+ service, this dealership is value priced and will always go above and beyond to ensure you are 100% happy. Martin Brown has been personally responsible for helping me a few times to make sure my truck was serviced beyond my expectations. His attention to detail and level of care is not only impressive, you won't find it anywhere else. If you are ever in need of something more as a customer, request Martin...he will take care of you. I'm not only a happy customer, I won't buy or service another Toyota anywhere else. I live in Stockton and I don't mind the drive...it's worth it to do business with Elk Grove Toyota. Sincerely, Joe Long, President Balanced More

Promised items (old license plates) were not provided as agreed upon. Also, promise of callback did not occur with Finance person. Customer service rep, Martin, did make good on what was decided, and I a agreed upon. Also, promise of callback did not occur with Finance person. Customer service rep, Martin, did make good on what was decided, and I appreciate that. Now there was an issue with getting my new plates (DMV error?). I'm not sure if I would have had a detailed status on this, had Martin not called and asked for this survey. I know this dealership is trying to provide a great level of service. I may be expecting too much. More

I had a small part missing from the rear bumper of my 2003 Tundra. I ponted out to Martin that I had a part missing and he help me get to the parts department and with Chris Knight they helped procure it 2003 Tundra. I ponted out to Martin that I had a part missing and he help me get to the parts department and with Chris Knight they helped procure it. The part was about $5.00 and when they found out I didn't live in the immediate area they offered to mail it to me at no charge. I was surprised and pleased with the attention and customer service. Much more than I have received at other dealers. More

This is the third car I've purchased from this dealership. They are wonderful to deal with, fair, honest and up front. Their service dept is also excellent, quick and very skillful. This is a firs dealership. They are wonderful to deal with, fair, honest and up front. Their service dept is also excellent, quick and very skillful. This is a first rate operation with a knowledgeable staff. I'd recommend them to anyone. I More

I was very happy with the customer service. Even though we went in late at night and it was extreamly cold outside, the salesman still came out to show us the cars we were looking at (this did not happen a we went in late at night and it was extreamly cold outside, the salesman still came out to show us the cars we were looking at (this did not happen at the Nissan dealer next door were I sat for 20 min without anyone even saying high so I left). Went in originally to just compair cars and decided to run the numbers. I explained it was late and I didnt want to spend alot of time going back and forth. They agreed and we were able to make a deal very fast once the sales manager Jim got involved. Overall one of the best car buying experinces I have had. More