Elk Grove Toyota

Called in advance to confirm inventory. Melissa seemed like she would be helpful up until arriving at the dealership (we live 45 minutes away) and being told by what seemed to be a male chi Melissa seemed like she would be helpful up until arriving at the dealership (we live 45 minutes away) and being told by what seemed to be a male child (Isaiah?) who clearly wasn’t Melissa by the way, that all 3 different vehicles we were considering and were interested in test driving and were confirmed via call and text that those 3 would be ready for us to view have “sold”. we thought maybe they were mistaken, so we asked to clarify that they were sure and by that other unknown associate we’re told again “sorry, all 3 are no longer available” found that to be interesting, but my husband and I have done this before and knew what game they were playing and decided not to waste another moment with such a dishonest team. And one of the vehicles that apparently “sold” just 45min before, we were told 10 minutes after driving away, that it was actually in the shop due to a recall and they don’t know when that would be available according to their bogus sales manager.They didn’t even try to have a more convincing response, which is not shocking but pretty funny for such a desperate team looking for a sale. Happily took our money, made an appointment at another Toyota dealership in greater Sacramento who knew customer service. Stay away from EG Toyota. More

I always go to this dealership. They have always done a good job on my car. They have always done a good job on my car. More

The Toyota service department has always been good to me. They are always efficient and realistic about when your car will be completed so you can drop it off or stay for it They are always efficient and realistic about when your car will be completed so you can drop it off or stay for it More

Made appointment and they were very efficient and quick with my service. Will return for service with my service. Will return for service More

I had a good experience here, everyone was helpful and explained everything thoroughly. Primal was the one who helped me the day I went. explained everything thoroughly. Primal was the one who helped me the day I went. More

Very positive experience! My car was quickly checked in, even though I did not have an appointment. Staff was friendly and helpful, listened to my concerns. Great communicati My car was quickly checked in, even though I did not have an appointment. Staff was friendly and helpful, listened to my concerns. Great communication and follow up from start to finish. Will return again. More

My experience purchasing my new Rav 4 Hybrid was very smooth and easy thanks to the salesperson I worked with, Larry Guillen. Larry was very pleasant, not pushy in any way, and he made sure I was comfort smooth and easy thanks to the salesperson I worked with, Larry Guillen. Larry was very pleasant, not pushy in any way, and he made sure I was comfortable throughout the process. I also appreciated the follow-up note and phone call just to make sure everything was good with the vehicle. Thanks again Larry - I love the car! And a thank you also to Chanelle who kept me notified and kindly answered my many questions as I was waiting for the car to come in. More

Great Service! My advisor John was very detailed by given us our options, saved us some $$, and communicated thoroughly from the beginning to the end. My advisor John was very detailed by given us our options, saved us some $$, and communicated thoroughly from the beginning to the end. More

Our family always go to them for cars. They’re the best. Prices are wonderful and services are great. Wonderful people to buy cars from. They’re the best. Prices are wonderful and services are great. Wonderful people to buy cars from. More

My appointment was promptly taken care of with Mathew. He is professional, knowledgeable, and explains everything throughly. I never had a bad experience with Elk Grove Toyota..only thing tho, I wished of He is professional, knowledgeable, and explains everything throughly. I never had a bad experience with Elk Grove Toyota..only thing tho, I wished offered is shuttle services.. so you don’t have to wait there. More