Elk Grove Toyota

Travis was excellent. I greatly appreciate that he did not pressure or patronize me. Little tip: They all need to become proficient in Prius Primes. not pressure or patronize me. Little tip: They all need to become proficient in Prius Primes. More

Jeremy always reply my texted. Easy to communicate and get an answers on all my questions. I gave the Elk Grove Toyota a 4 stars instead of of 2 stars because of Jeannette Blair. She is wonderful to w get an answers on all my questions. I gave the Elk Grove Toyota a 4 stars instead of of 2 stars because of Jeannette Blair. She is wonderful to work with and on top of our communication and able to squeeze me in for today to install the Protector Catalytic Convertor. Service department need some improvement. Got hang up 3 times lol trying to get hold of Kim, Triston and Kim, only take about 2 hours lol to be able to talk to Kim finally. Kim was not or do not willing to help with my schedule before I take my Prius Prime to Big Bear tomorrow. I was Blessed Jeannette step in. Bought Toyota Highlander Limited in 2017, Camry SE in 2018, Corolla in 2019 and now Prius Prime. Thanks Jeannette for you help. More

The people I worked with from start to finish were very accommodating and were very efficient. The process was smooth with fair rates and helpful input. accommodating and were very efficient. The process was smooth with fair rates and helpful input. More

We worked with Pete to get our new RAV4 prime XSE. There was absolutely no negotiation on the price and the vehicle was sold on MSRP. We waited a long time for the vehicle and Pete was in constant touch tel was absolutely no negotiation on the price and the vehicle was sold on MSRP. We waited a long time for the vehicle and Pete was in constant touch telling us about the inventory and what they might get and when. The reason I am taking two stars off are because Pete was pretty much checked out once we reached to the finance department. I really wanted a tow hitch installed on the new RAV4 and he said parts does not have it in stock. I called parts and they said they have three of them in stock. Then Pete missed to communicate to the finance person that we should be getting the CA Clean Air rebate so he had to print the paperwork all over again. The finance person was really nice however, the finance department was unable to work with me on interest rate even though I showed them that, I will going with my financial institution at a lower rate. So these are small things that they could have done to make the experience special considering we did not get discount whatsoever on the vehicle. More

Brian Rea made our experience a wonderful experience. He was highly recommended to us and he fulfilled all of our expectations. Chris in Finance made it painless. An overall excellent experience highly reco was highly recommended to us and he fulfilled all of our expectations. Chris in Finance made it painless. An overall excellent experience highly recommend this dealership! Great service came all the way from Modesto! More

Samir Kahn start point in finance department was good, however, towards the end there were a couple of spots that brought his rating down: 1. When a customer gives exampled scenarios of the temporary prin however, towards the end there were a couple of spots that brought his rating down: 1. When a customer gives exampled scenarios of the temporary printed license plate ripping off from the front bumper, (as seen in our area from other drivers), it was not wise to answer: You'll have to answer to the police. What you should have said is....please call us right away and will print a new one and have it Fed-Ex over night to your residence so you may replace it right away to avoid any potential citations from law enforcement. 2. Never disrespect our elders! When we were helping our elder into the newly purchased vehicle your patience was very low with a piece of paper you forgot to have us sign. You could not wait and had to disrupt our assistance to our elder. So you brought the paperwork out to us to have it signed having little acknowledgment to our situation. Understand peoples' culture, understand elders! More

I've been to plenty of dealerships in my day and Elk Grove Toyota was hands down the best I've visited. My wife and I had to bring our children with us to buy a minivan and the kids area is where we did Grove Toyota was hands down the best I've visited. My wife and I had to bring our children with us to buy a minivan and the kids area is where we did our signing . The dealership was clean and there were plenty of distractions to keep the kids busy. Highly recommend this dealership to anyone who wants a great deal and friendly sales people. More

I appreciated the fact that there was no high pressure sales tactics used when I bought my Tacoma. Roh answered all my questions honesty and provided me with the Carfax report that I asked for. Everything sales tactics used when I bought my Tacoma. Roh answered all my questions honesty and provided me with the Carfax report that I asked for. Everything was done in a very professional manner. They even filled the gas tank for me. More