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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,371 Reviews

1,371 Reviews of Elk Grove Toyota - Service Center

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January 15, 2022

Great customer service! Our key fob wasn't working, and we had even changed the battery in it too. We anticipated that the key would need to be reprogrammed. Luckily, the technician decided to put in a fa More

by schan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2022 -

Elk Grove Toyota responded

Thank you for your review! We appreciate your feedback and your kind words! We look forward to working with you again in the future!

January 08, 2022

Elk Grove Toyota always provides me with quality work and knowledgeable staff. In addition, the new facility provides comfort and free drinks while waiting for your vehicle service to be completed. I am alwa More

by RFELIX2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeannette Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Long Truong
Jan 09, 2022 -

Elk Grove Toyota responded

Thank you for your continued business! We appreciate you taking the time to leave us a review! We look forward to working with you again in the future.

January 06, 2022

Dealer provided prompt service within time frame promised. Courteous and professional people with good communication. More

by Peter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Jan 09, 2022 -

Elk Grove Toyota responded

We appreciate hearing this! Thank you for your business!

December 23, 2021

Hi the service was great even better was the transportation back home and back to dealership is a real plus for Toyota have a great holiday More

by chulinc2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2021 -

Elk Grove Toyota responded

Hello, Thank you so much for your review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

December 22, 2021

We took our car in at 11:00am and there was a 20 minute wait. However, the car was checked and washed within a hour. We were very satisfied with our service. More

by mxgpar4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2021 -

Elk Grove Toyota responded

Hello, Thank you so much for your review and your business. I am happy to hear everything was done within an hour. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

December 21, 2021

Had my brakes serviced less than a month ago and now the pedal has a popping or clicking when depressed at low speeds. I took my 4runner to get checked out again and they said they didn't find anything. I d More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Anthony Aldrete
Dec 21, 2021 -

Elk Grove Toyota responded

Hello, I apologize for your experience. We would be happy to recheck your brakes. Please contact me when you have a chance to schedule a day and time that works best for you. You can contact me by email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from soon. Sincerely, Jeannette Blair Customer Relations Manager

December 21, 2021

Ron Singh in maintenance provided excellent customer service! Great professionalism! I highly recommend them and loved the reminders! More

by Abundance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our dealership. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

December 21, 2021

Great service. Very confortable place. Tim is an excellent csr for sure for sure. Thanks More

by Tquerido
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Tquerido responded

Tim was excellent!!

Dec 21, 2021 -

Tquerido responded

See above

Dec 21, 2021 -

Elk Grove Toyota responded

Hello, Thank you so much for your kind words. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

December 13, 2021

Problems addressed and problems solved. Service rendered was appropiate. We were satisfied. Thank you, Sirs! Good bye! More

by Clarkloop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Dec 13, 2021 -

Clarkloop responded

Very happy with our service!

Dec 13, 2021 -

Clarkloop responded

We were very happy with your service.

December 03, 2021

Make sure everything was done before return the car to the owner Manager not really friendly More

by Raymond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2022 -

Elk Grove Toyota responded

Thank you for this feedback. We will be sure to look into this matter. We look forward to working with you again and providing you with a 5-star experience!

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