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1,296 Reviews of Elk Grove Toyota - Service Center
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December 13, 2023
They are good at checking you in not so good at checking you out. Purchased a part that was supposed to be installed. From the service advisor, to the parts department to the cashier nobody checked checking you out. Purchased a part that was supposed to be installed. From the service advisor, to the parts department to the cashier nobody checked to see if the part had been installed. Lack of communication. I stopped at the store and noticed it had not been installed, had to drive back to service department. They did resolve the issue But could have saved me the inconvenience if they would’ve Checked that everything charged on invoice was complete! More
by hildac
Employees Worked With
Helpful December 09, 2023
Had a wonderful experience. Everything went perfectly with the maintenance service Will definitely be back Everything went perfectly with the maintenance service Will definitely be back More
by larrycruz64
Employees Worked With
November 30, 2023
I called into the parts department to find what would be a difficult part to identify for my truck. Trevor Blattler was the one who was helping me out. Exceptional customer service would be an understatemen a difficult part to identify for my truck. Trevor Blattler was the one who was helping me out. Exceptional customer service would be an understatement -- this man went absolutely above and beyond! He was extremely patient was doing everything he could to ensure I got what I needed. I cannot thank him enough for his efforts! More
by Toan
Employees Worked With
Trevor Blattler
November 29, 2023
The person who helped me was very knowledgeable and communicated well. Using Lyft to take me home and pick me up was time saver and much appreciated. communicated well. Using Lyft to take me home and pick me up was time saver and much appreciated. More
by DskewesDoug
Employees Worked With
Kane
November 24, 2023
I had a great service provider who went far beyond what his job duties were. He provided great service and did everything I came in for at a very speedy turnaround time. I recommend Elk Grove Toyota's se his job duties were. He provided great service and did everything I came in for at a very speedy turnaround time. I recommend Elk Grove Toyota's service department to all my friends/family. More
by pjfrch
Employees Worked With
November 23, 2023
My service appointment was efficient-the wait was not too long. The staff was polite. long. The staff was polite. More
by Dawnbridget1970
Employees Worked With
November 21, 2023
Tim was very professional. Great experience. Amazing customer service. Fast and convenient. 10 out of 10. Great experience. Amazing customer service. Fast and convenient. 10 out of 10. More
by dannadia7777
Employees Worked With
November 12, 2023
Advisor Mark K was exceptional. Scheduling the appointment via phone was a complete nightmare. Will continue to use Elk Grove. Scheduling the appointment via phone was a complete nightmare. Will continue to use Elk Grove. More
by Janasebahar
Employees Worked With
November 10, 2023
Great Toyota service facility. Great customer waiting area, With an appointment, you’ll spend a reasonable time waiting for common service. Great customer waiting area, With an appointment, you’ll spend a reasonable time waiting for common service. More
by Dynamodave
Employees Worked With
November 02, 2023
Uses genuine Toyota parts. Totally professional. Always clean waiting areas with free coffee. Can book appointments online. Totally professional. Always clean waiting areas with free coffee. Can book appointments online. More
by photomom.df
Employees Worked With
