Elk Grove Toyota - Service Center

toyota had a recall on the airbags again. This is my second time getting it replaced for free, as it should be. I also had my oil changed the same day. I told him I wanted synthetic oil twice just to ma second time getting it replaced for free, as it should be. I also had my oil changed the same day. I told him I wanted synthetic oil twice just to make sure he heard me. He responded “yes” assuring my request. Later to come back and find they gave me conventional oil instead and the guy I talked to told me he didn’t hear me asking for synthetic oil. I’m a forgiving guy as long it doesn’t screw my engine or seals. Later I talked to the maintenance rep over the phone telling me going from synthetic to conventional oil won’t cause any issues. More

Elk Grove Toyota is great! Professional, knowledgeable Elk Grove Toyota is great! Professional, knowledgeable and friendly staff. Easy to schedule appointments. A great waiting area that is family frie Elk Grove Toyota is great! Professional, knowledgeable and friendly staff. Easy to schedule appointments. A great waiting area that is family friendly with small deli. Good value! More

During my "Non-Apointment" oil change service at Elk Grove Toyota Express Maintenance it was efficient and smooth on the service aspect. Customer relations was a whole different type of scenario. Grove Toyota Express Maintenance it was efficient and smooth on the service aspect. Customer relations was a whole different type of scenario. More

They kept my car all day and didn't even address one of the recall items. I would have given no stars if that was possible. the recall items. I would have given no stars if that was possible. More

I went to toyota elk grove center for a safety recall. It was a good experience, people there are very nice and helpful. Also the service they provided me with was fast and excellent. was a good experience, people there are very nice and helpful. Also the service they provided me with was fast and excellent. More

John was efficient and answered my questions thoroughly. The Toyota facility was clean and quiet. Staff members were all friendly. I am happy with experience at Toyota. The Toyota facility was clean and quiet. Staff members were all friendly. I am happy with experience at Toyota. More

Great service! Everyone was nice and helpful. Service was fast, didn’t have to wait long. Place was very clean! Always happy with my experience at Toyota fast, didn’t have to wait long. Place was very clean! Always happy with my experience at Toyota More

Stopped by for 5k Toyota Care maintenance. Great fast service. The waiting area was amazing. Very large facility. Too bad I didn't have this great experience with the sales and finance teams. service. The waiting area was amazing. Very large facility. Too bad I didn't have this great experience with the sales and finance teams. More

I’m always very happy after my visit to Toyota. I do not trust my old Toyota to any one else. They explain very well, and they do what they promised. trust my old Toyota to any one else. They explain very well, and they do what they promised. More

This is the second time my experience here was horrible with the service department. After my car was there for 4 days and I was assured by Jeanette and Alvin that it was detailed I arrived to a car that h with the service department. After my car was there for 4 days and I was assured by Jeanette and Alvin that it was detailed I arrived to a car that hadn’t even been vacuumed, let alone detailed. Jeffrey was not helpful and Izeah was absolutely rude and dismissive. No one took ownership of the fact that the work was not done nor understood I can’t transport my child back and forth in an Uber. The expectation was that I had to spend all Saturday at the dealership with my 4 y/o child for them to clean the car or take an Uber home without a car seat for my child and have no access to a car. After I took my car home and emailed Jeannette the response was again an offer of Uber or I could rent a car so that I have access to a vehicle while Toyota corrected their mistakes. I was transferred to Brian ultimately who’s tone on the phone was just nasty. To be treated as a nuisance when I’m Toyota keeps not completing the services expected is beyond frustrating. Brian did tersely agree to give a loaner vehicle and set a service date. However, the wasted time and energy spent on this were unacceptable. To be treated so Poorly (especially with my child and elderly mother present) when Toyota created the problem was just insulting. More