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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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March 18, 2019

Great service Easy online app scheduling & loved the txt/email updates. Great service and I appreciated Mark's advice on what was fix NOW vs LATER! And paying onlin More

by LisaT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kleefeld
Mar 18, 2019 -

Elk Grove Toyota responded

Thank you for this review & feedback, Lisa! We are happy to hear our app has made it easy to schedule and pay for your service appointment! We appreciate your business and look forward to working with you again!

Mar 18, 2019 -

Elk Grove Toyota responded

Thank you so much for sharing your wonderful review here online. I am happy to hear that you enjoyed our Service process. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

March 17, 2019

Elk Grove Toyota Gets 5 Star Rating It's nice to know I can always count on Elk Grove Toyota. Mark in service took care of all my needs and everyone was very professional and nice. Very More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mina in Rental very professional, Mark Kleefeld
Mar 17, 2019 -

Elk Grove Toyota responded

We appreciate hearing this, Steve! We are grateful for your business & look forward to working with you again!

March 15, 2019

Best service experience of all time It’s always a pleasure bringing my vehicle here for service, today especially, Andy was extra attentive to my concerns and handled them without a prob More

by PeterTNgo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2019 -

Elk Grove Toyota responded

We are really happy to hear this! Thank you for your kind words for our service team! We appreciate your business & look forward to working with you again!

March 14, 2019

Great Service and People I have been using EG Toyota for a couple of years now. The experience has always been top notch. Everyone goes a long way to make you feel you are car More

by Ray95632
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2019 -

Elk Grove Toyota responded

We love hearing this - thank you! We appreciate your business and look forward to working with you again!

March 14, 2019

Friendly service. Friendly service advisors. They try to move you through as efficiently as possible. Very high volume service department with a new service department More

by C.F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Reyes
Mar 15, 2019 -

Elk Grove Toyota responded

Thank you for your review! We appreciate your kind words for our team. Yes, we are in the process of building our larger service facility to alleviate wait times! We are grateful for your business!

March 12, 2019

Lazy and Slow The admin office took 30 minutes to help us with no one ahead of us in line. The car ports were empty during this time. A gentleman parked behind us a More

by Markymark7070
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicholas Kersten
Mar 12, 2019 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. We have addressed the issues you mentioned with our upper management and staff. This was not taken lightly. Your complete satisfaction is important to us. I would like the chance to make this right. If you would like to bring the vehicle back I would be happy to have it rechecked and the fluids to be refilled. Please contact me directly by email at Jblair@elkgrovetoyota.com of by phone at (916)405-8000 and ask to speak with Jeannette Blair. We are in the process of opening a larger Express Maintenance building across the street from our current location. This will help us faster service our customers vehicles. We hope to be finishing construction around late April, early May of this year. Until then we are hiring and training more employees to better serve our customers. Again I apologize for your experience and I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

March 11, 2019

Last minute car repair Drove up to Toyota of Elk Grove not knowing what to expect. What I got was excellent service and reasonable pricing. All staff were quick to assist More

by Some Random Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Aldrete
Mar 12, 2019 -

Elk Grove Toyota responded

Thank you for taking time out of your day to review our dealership here on DealerRater. I am happy to hear you were assisted quickly and that our prices were reasonable. We strive to provide our customers with excellent customer service with competitive pricing. We truly appreciate your business. Welcome to our Elk Grove Toyota family. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 08, 2019

Overall Great Experience I’m a long-time Elk Grove Toyota custimer and the most recent service performed on my car was excellent, as usual. While my car was being serviced, c More

by TM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
Mar 08, 2019 -

Elk Grove Toyota responded

Hello, Thank you for the kind review and for your feedback. I apologize for the wait time. Your complete satisfaction is important to us. I will address this issue with our Service Manager and staff. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

March 08, 2019

Prompt, thorough service My first service here went smoothly and was completed sooner than expected. The service manager answered all questions thoroughly and said that he is More

by Afayman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Reyes
Mar 08, 2019 -

Elk Grove Toyota responded

Thank you for your kind review. We are happy to hear you enjoyed your time with us. If you ever need any assistance we are happy to help. You can contact us at (916)405-8000. Sincerely, Jeannette Blair Customer Relations Manager

March 07, 2019

At the Toyota dealer in Elk Grove California Extremely awesome service. Daniel is very helpful and has very clear explanation about my car and what I need to do to taking care of my car. Thanks More

by Lovemycat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Daniel Kinnear
Mar 07, 2019 -

Elk Grove Toyota responded

We are happy to hear this! Thank you for your kind words for our Elk Grove Toyota staff! We appreciate your business & look forward to working with you again!

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