Elkins Chevrolet

Elkins Chevrolet responded

Thanks so much for your wonderful review Garcia1012! It's always great to see you folks. We can't thank you enough for your continued support, and hope you're enjoying your newest Chevy so far. Don't hesitate to reach out with any questions, and thanks again for making the Elkins Chevy family part of yours. Take care, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

We appreciate you taking the time to leave us your five star review Mimi! It was our pleasure to assist you folks, and are so glad to hear you had a hassle-free experience with our team. Know that we're here for you anytime, and thanks again. Best, Mike BIlbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Congratulations on your new vehicle bcdaloisio! We're so glad to hear Geuri and Adam were able to match your bank's financing, and answer all of your questions along the way. We hope you're thoroughly enjoying your new vehicle so far, know that our team is here for you anytime should we be able to offer you any further assistance. Thanks again, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Megan responded

I brought my car in for routine maintenance and because my check engine light came on. After an entire day the tech assured me it was the battery. I asked if this will definitely resolve the issue and he said yes so after replacing the battery , wipers and oil change I paid 500 dollars and that's after using my Chevy loyalty points. 3 days later the light comes back on. I called and spoke with Josh Elkins who said to bring the car back. I told him I can not because I do not live close I live 45 mins away. I asked why the lights would come back on if you said it was the battery he said well we didn't know it was the battery the code said low voltage so we replaced it and it cleared the code. There was a chance it would come back on but it needed to be driven a few miles first. Angry , I said then why didn't you text the car before telling me the car had been fixed. And making me purchase a better for no reason . He proceed to tell me the code cleared so they thought it was fixed and again asked me to return my vehicle. I explained I can not because I need my car because the kids are back in school and I'm back at work that's why I dropped it off before all of this began. I asked for a loaner he said they don't have any and will not for 2 weeks. He also said I would have to PAY for the loaner if the issues are covered under warranty. Very upset I said I just paid for a battery for no reason !!!. He continued to push my to bring the car back on Wed, Thurs,or Fri because that's when the mechanics are in they don't work the weekends. Not very accommodating. He offered to out me on a call list for when the loaners come in it would be 2 weeks. I agreed, that was the end of August. Today is October 9th!!!!!!! No call no word no follow up. !! I called twice spoke to a rep who said they will call me back that afternoon and no call back. The tech said they should have a loaner the following Friday and no one called or returned my call. I sent an email they said they have not forgotten and will reach out. Like I said still nothing! My car is still in need of service. I still wasted money on a battery I did not need and Josh Elkins has failed to respond!. I am furious at the lack of accountability this business has shown. After I should have been priority they placed me in the back and ignored my calls emails and request. This is not how a A+ rated business should have handled the situation. Especially after speaking with Josh Elkins who I thought would have taken more pride in his business.

Elkins Chevrolet responded

Hi Megan, Thank you for your feedback. Josh was on vacation last week and came back earlier this morning. I believe he touched base with you and will work on a resolution. Thank you again for your business and we look forward to correcting the issue. Thanks, Adam Elkins Elkins Chevrolet 856-983-9200 x125

Elkins Chevrolet responded

Thanks for your outstanding review Freddyfcs! We truly appreciate the opportunity to have earned your business, and hope you're enjoying your new Chevy so far! Don't hesitate to reach out should you have any questions, and thanks again for making the Elkins Chevy family part of yours. Best, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

We appreciate your wonderful review on your experience Jaslyn! We're so glad to hear you had a great experience, and hope you're enjoying your new car so far. Know that our team is here for you should we be able to offer you any further assistance, and thanks again for taking the time to share your review. Take care, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Congratulations on your new Equinox Victo1712! We can't thank you enough for making the Elkins Chevy family part of yours, and for taking the time to leave us your stellar review. I hope we have had the time to answer any questions you may have on your new Chevy, know that we're here for you anytime should we be able to offer you any further assistance. Thanks again, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Hey Eoliveras, we can't thank you enough for choosing Elkins Chevrolet for your new vehicle! We're so glad to hear you had a great experience with Jeff and the rest of our team, know that we're here for you anytime should you have any questions. Thanks again, and enjoy! Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Thanks for thinking of us again for your newest vehicle tcrean! It was our pleasure to have assisted you, know that Tony and the rest of our team are here for you anytime should there be anything we can do to further assist you. Thanks again, Mike Bilbow Customer Experience Manager Elkins Chevrolet 856-983-9200 x 162

Elkins Chevrolet responded

Hi Sandra, I'm glad we were able to get this situated. Again, there was nothing done maliciously on our end, this was all held up at the Maryland state DMV for things out of our control. It looks like Mr. Tootle was able to get the registration and everything is now 100% completed. Thank you again for your business and please feel free to email or call me at anytime if there's anything else we can do for you. Thank you, Adam Elkins General Sales Manager Elkins Chevrolet 856-983-9200 x125 adamelkins@elkinschevrolet.com