Elmwood Chrysler Dodge Jeep Ram - Service Center

Outstanding customer service. The staff at Elmwood makes getting your vehicle serviced an enjoyable experience. You leave feeling you vehicle has been serviced professionally at a The staff at Elmwood makes getting your vehicle serviced an enjoyable experience. You leave feeling you vehicle has been serviced professionally at a fair price. They service every vehicle for my family and we will never go anywhere else. More

The lounge area They completely remodeled the interior of the lounge and made it extremely comfortable to relax and wait for your new vehicle or in my case for my oil They completely remodeled the interior of the lounge and made it extremely comfortable to relax and wait for your new vehicle or in my case for my oil change to be completed! Great job elmwood!!! More

Complaint rectified The dealer was able to address my concerns. They have agreed to put in the radiatorat no charge to me. This should take care of the issue of no heat The dealer was able to address my concerns. They have agreed to put in the radiatorat no charge to me. This should take care of the issue of no heat in my car. Thank you. More

Respectful, understanding staff makes this place shine! After buying a used Grand Caravan at another dealer out of state, I needed service for some warrantee issues. Three times I had the van in for service After buying a used Grand Caravan at another dealer out of state, I needed service for some warrantee issues. Three times I had the van in for service, and three times I was wowed by the service I received. Service writer Scott helped the last two times I came in. (The first was great as well, but that service writer is no longer at Elmwood) Despite my having purchased elsewhere, Scott treated me with the utmost care. He showed understanding and respect by calling frequently with updates and politely answering all my questions. He and his staff even revealed (and repaired) an issue I hadn't yet noticed. That attention to detail really impressed me. While Scott was my primary contact in each of these encounters, I must praise the hard-working mechanics and recondition techs behind the scenes as well. Not only is my vehicle repaired, but it returns to me far cleaner than when I bring it in...inside, outside and even the engine! And upon pickup, the office staff has been quite courteous and efficient as well. This dealership defies the negative stereotypes often attributed to similar businesses. Their steady, professional, and respectful culture is appreciated by this returning customer. Keep up the great work! More

always the best!! We purchased our RAM about 5 months ago from Elmwood CDJR and the whole process went so smoothly, quickly & was enjoyable (see my previous review). I' We purchased our RAM about 5 months ago from Elmwood CDJR and the whole process went so smoothly, quickly & was enjoyable (see my previous review). I'm writing today to reiterate just how wonderful this dealership is to work with. My husband brought the truck back with a concern about the breaks. He dealt with Noel (Finance Manager) & Scott (Service Advisor) and they were both amazing. They really went above and beyond to make sure that we received world class customer service and that our needs were addressed. It's not just one or two people either, it's a culture they've built. I just can't say enough good things about this dealership!! You definitely want to go see this team for your next vehicle purchase or even just service needs. You won't be disappointed!! As always, thank you guys! -The Rikers More

Service my town and country Went above and beyond to service my vehicle. They extended to me a goodwill warranty thus saving me a lot of money. Their dedication to Make me a Went above and beyond to service my vehicle. They extended to me a goodwill warranty thus saving me a lot of money. Their dedication to Make me a satisfied customer has always been their main objective this is why I select this dealership to service my vehicles. More

Fantastic and rewarding Their service was the best and their customer service was exceptional. I will always buy and service again from them again without hesitation at all. Their service was the best and their customer service was exceptional. I will always buy and service again from them again without hesitation at all. More

Fabulous experience with service department We had a major issue with out 2007 Dodge Caliber- crossmembers totaly rotted. After contacting Dodge several times, we were able to finally get the is We had a major issue with out 2007 Dodge Caliber- crossmembers totaly rotted. After contacting Dodge several times, we were able to finally get the issue resolved to our satisfaction through the helpfulness of the Service Manager, Jim. Our Service Advisor, Telma, was more than reassuring during this long ordeal. The several techs with whom we came in contact were professional, courteous, and friendly beyond expectations. Kudos to the service staff at Elmwood Dodge More

Another Great experience at Elmwood Dodge Service Department Happy to report another good experience at Elmwood Dodge Service. Truck in for a Recall and a couple other issues. Dede had my paperwork ready when I Happy to report another good experience at Elmwood Dodge Service. Truck in for a Recall and a couple other issues. Dede had my paperwork ready when I arrived and wasted no time recording the faults and creating a work order. I was in and out fast! Upon Picking up my truck, Dede Once again took excellent care of me and The Technician That worked on my tuck ( James V ) Came out and explained what he found and repaired. Top notch service here and Qualified people That return your vehicle Clean and ready to use. This dealership is a bit of a drive for me But well worth the trip Every time! Thanks Again Elmwood Dodge! Hope you take good care of these Employees! They are doing a first class Job representing The Company! And Thanks Again to Dede and James V. More