Tee Amaral

our repair experience . . the rear wheels locked up 40 minutes after this repair and we were told nothing else was damaged from this bad replacement part or the bad install . . the rear wheels locked up 40 minutes after this repair and we were told nothing else was damaged from this bad replacement part or the bad install .. we spent almost 4k so this wouldnt happen because we knew what would be damaged on a 2018 Dodge Journey if it did.. saying it was looked over and no damage was 'seen' means literally nothing, “components that can be damaged or stressed and most certainly will be on a vehicle this age by a sudden rear-driveline lockup and therefore require a meaningful inspection/testing.” .. up to and including the front end that nearly touched the ground when it skidded and slammed to a stop at 45 mph.... other parts of the vehicle had wear of course but this event pushed all issues to or past the pecipise, not immedialy owning up to it was .. disgraceful .. refusing to show me any replaced parts claiming they were 'cores' and you folks got money for them ? why ? they were mine? or any damage apart from the photo i took is not a practice im aware of when i pay for something i get to see what i paid for .. especially at 4k .... the vehicle was purchased there and theyve done all the work to it .. i was told none of these were damaged because they were 'Looked over' .. Rear Differential / Rear Drive Assembly (RDA) Electronically Controlled Clutch (ECC) Rear Differential Bearings Rear Differential Mounts Rear Suspension Crossmember Left Rear Half-Shaft / CV Axle Right Rear Half-Shaft / CV Axle Rear CV Joints Left Rear Wheel Hub / Bearing Right Rear Wheel Hub / Bearing Rear Wheels Rear Tires Propeller Shaft / Driveshaft Propeller Shaft CV Joint Propeller Shaft Rubber Coupler Propeller Shaft Center-Support Bearings Power Transfer Unit (PTU) Transmission / Transaxle Transmission / Powertrain Mounts Front Half-Shafts / CV Axles Front CV Joints Front Wheel Hubs / Bearings Front Lower Control Arms etc etc .... edit ..the second image is from 7/27 it is the second repair leaking from the exact same spot as the first 2 issues .. 4 k later and theyve repaired nothing in fact theyve caused so much more damage.. Edit: 8/25 the owner of elmwood talked to meand said oh yeah we'll fix everything we damaged ... that was a totasl lie as they are fixing no part of the $1000's of dollars worth of drive train damage they caused and its looking like without a lawyer these people will have been paid over $5000 to total our vehicle---**Update 8/27** First, at pickup, my girlfriend was told that “employees were fired because of this review” and was asked about having the review removed. Laying that guilt on her was despicable. She is still crying. She went there to pick up our vehicle, not to be made responsible for personnel decisions made by your dealership. Also, if anything in my review is inaccurate — if I have a date wrong, misunderstood something, or made an error in a timeline that now stretches over more than a month — please feel free to correct me, specifically and in writing. The facts remain the same: approximately 40 minutes after the vehicle was returned to us, it experienced an extreme driveline failure at approximately 45 MPH. As I understand your position, components outside the rear differential were determined to be undamaged because the vehicle was “looked over.” Thank you, but given the severity of that failure and the problems that followed, a qualified independent mechanic will still need to determine what damage actually occurred and whether it is mechanically consistent with that event. Perhaps some of this could have been avoided if I had been shown even one of the damaged parts that were removed and replaced, as I repeatedly requested. Instead, I was told the parts were “cores” and would be returned rather than shown to the customer who paid for the repair. If I have stated any fact incorrectly, please identify the specific statement and provide the correct information. I will correct any genuine factual error. More

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Exceptional service , convenient, friendly Environment . Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! Service team is very knowledgeable, and they go above and beyond to make sure that you are informed every step of the way !! More

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This is the 6 or so Jeep I’ve purchased or leased from Elmwood. This is the 3rd Grand Cherokee and ive bought 2 wrangler unlimited and 1 gladiator. I have had great service and great relationships with Elmwood. This is the 3rd Grand Cherokee and ive bought 2 wrangler unlimited and 1 gladiator. I have had great service and great relationships with all of my salespeople and Vinny who worked with me from the finance desk for most of those deals is now my salesperson. I would highly recommended him. More

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I have been doing business with Elmwood Dodge for over 24 years. They are the most reliable and professional company and staff I have worked with years. They are the most reliable and professional company and staff I have worked with More

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I have bought several Jeeps here and had them all serviced here and I appreciate the service I get in both the sales and service departments. The express lane oils changes are fast, and efficient and serviced here and I appreciate the service I get in both the sales and service departments. The express lane oils changes are fast, and efficient and you know it’s being done to factory specs. More

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This is the best dealership in the area - best service center and the best customer service experience center and the best customer service experience More

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On August 5, 2025 I brought my new vehicle, Dodge Challenger to Elmwood Dodge for an oil change after scheduling an appointment. Upon entering the service area I noticed a female and three service pe Challenger to Elmwood Dodge for an oil change after scheduling an appointment. Upon entering the service area I noticed a female and three service personnel joking around. I only noticed one person in the waiting area, a woman. After my vehicle was allegedly serviced, I received the invoice and paid the cashier inclusive of a 3% credit card fee as she smiled. I placed a carpet over my driver side mat with the Dodge logo to avoid any soiling from the technicians feet. When I received the vehicle back, I noticed the mat I placed in the driver compartment was folded and placed on the passenger side compartment. The Dodge logo was soiled with what appeared to be some type of grease and/or oil. I did not appreciate this fact at all. In addition, the technician was wearing silver chains and was playing my radio and also using the windshield wipers. Secondarily, the technician entered my EVIC changing my park sense rear assist and activating the assist. I have no idea why he was playing with the EVIC nor did I give anyone permission to enter the EVIC. On August 5, 2025 I sent an email to Elmwood Dodge specifically citing what had occurred. I also left two voice mails for the toll free number Elmwood Dodge listed in their email to me. On August 7, 2025 at 10:14 A:M I left Tia a detailed message and for her to return my call. I left a second message to Tia on August 8, 2025 at 10:38 A:M and never heard from her or any from Elmwood Dodge. As to this date of October 10, 2025 I have never heard from Elmwood Dodge either by email or phone. Finally, Elmwood Dodge placed the wrong city and street address on my invoice. I do not wish to deal with ineptness. My vehicle is a Dodge Challenger SXT Plus purchased brand new in 2013 and has only 2275 miles. We shall surely bring this to the attention of our friends and family alike to stay clear of this dealership. We shall never bring any of our vehicles to be serviced at Elmwood Dodge and we shall never purchase anything from them ever. Elmwood Dodge tries to entrap the unsuspecting when in fact their demeanor says enough. We would not at all recommend Elmwood Dodge to any: NONE! * I have enclosed the invoice yet hid our phone number, name, email, and vehicle vin. * All information has been fully documented for future reference. ** I cannot submit the invoice nor pictures! More

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I have been buying my cars at Elmwood Dodge for 20 years I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic gre I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic great environment and always trying to help . More

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Everything‘s been great so far since the purchase of my ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks More

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Awesome dealership and very friendly people. would recommend them to anyone.will use again. Thanks would recommend them to anyone.will use again. Thanks More

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