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Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
February 16, 2024
I bought my car in November an my trani blew 1 month after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed after an now I’m stuck with no veichle while my transmission is on 6 month back order… best part I have warranty an they’re paying for it to be fixed but refuse to put me in a rental only want to reimburse 175 out of 3873.00$ . I don’t no recommend going here. Thankfully I found a lawyer to sue & go for lemon law but it’s not helping me now More
by Emily
Employees Worked With
Other Employees :
Justin Riordan
February 10, 2024
I appreciate that there was no hard sell and no push to up sell me on any warranties. up sell me on any warranties. More
by ghunt88
Verified CustomerEmployees Worked With
February 04, 2024
I brought my F150 to Empire Ford Fall River after another Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with par Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with part on order. Three days later David Pacheco Service & Parts Director called to say it was all set and ready to pick up. The dealership were I bought my F150 didn't look at it. Empire Ford treated me as a long time customer. That is called Customer service!!! More
by LT&NEWTRUCK
January 27, 2024
Excellent Kevin Bancroft was outstanding his knowledge and understanding was outstanding Kevin went above and beyond and understanding was outstanding Kevin went above and beyond More
by BeepDeep
January 11, 2024
Everyone at Empire Ford was pleasant and knowledgeable. We've done business with them in the past and look forward to utilizing their on site offering for oil changes! We've done business with them in the past and look forward to utilizing their on site offering for oil changes! More
by Christine.downes155
Employees Worked With
Ryan Pineau, Ryan Pineau
January 11, 2024
I've had service there before when it was Ashley Ford of New Bedford, & every time i brought it in for service when i left there was always something else wrong with it & they would say bring it in will che New Bedford, & every time i brought it in for service when i left there was always something else wrong with it & they would say bring it in will check it out but we have to charge u. So right there i knew it was a scam! They would do something to the vehicle so you would have to bring it back for more service. So I stopped going there after they did this to me 3 x. Now that it changed hands & is Empire Ford of New Bedford with a lot of New Employees i thought it would have changed & be worth it to bring my vehicle back there for service. NOPE I WAS WRONG!! I had it towed there because i needed a new Battery. The vehicle was fine NOTHING was wrong with it WELL after they installed the New Battery which i never got to see what kind it was or get any paperwork on the brand or a warranty on it, they said they would have to re program the computer & everything in there because everything had to be reprogrammed due to the New Battery. That's what they said to ME! Now i get it back & have problems right away. I called them & they told me i have to drive 50 to 100 miles for everything else to be re programmed. Well i did and still have problems with my vehicle & Now there telling me oh a Battery Change wouldn't do that u had problems already which i did not. Then telling me to bring it back But they have to Charge Me!!! See there doing what the other company would do u bring it in they do something else to the vehicle so u have to bring it back so they can charge more money from u. Stay Away From Empire Ford of New Bedford Service Department. I warned U!!!! More
by souzacs0714
Employees Worked With
AAron
January 10, 2024
They were very helpful in getting the car I wanted. They did their best to make it happen. I'm very happy with my Volkswagen Tiguan. Thank you They did their best to make it happen. I'm very happy with my Volkswagen Tiguan. Thank you More
by HAGUIAR49
Employees Worked With
John Silva, John Silva
January 07, 2024
Quick, direct and easy to work with. Followed through with good communication and went the extra mile in delivering really good service. Followed through with good communication and went the extra mile in delivering really good service. More
by Eric K.
