Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 644 reviews
June 16, 2024
work hard to get me approved for a premium truck ,I'm very happy with truck and the help I received from kevin. very happy with truck and the help I received from kevin. More
by mmolina5
Verified Customer
June 15, 2024
Joshua, Bryce, and John were very professional. They explained everything in detail and gave us a very good trade in value. The good way that all three worked shows what kind of a dealership Empi They explained everything in detail and gave us a very good trade in value. The good way that all three worked shows what kind of a dealership Empire is. I would recommend this dealership to everyone. Thanks again to Joshua, Bryce, and John. More
by gordon_garcia_sr
June 15, 2024
The worse I have ever experienced in customer service. I had to fight for my registration and sticker I had to fight for my registration and sticker More
by ISABELBORGES61
June 06, 2024
Good ex performance eadger and John needs a raise thay very good sales person thay did a good job keep they on yr team very good job thay did with mee godbless them very good sales person thay did a good job keep they on yr team very good job thay did with mee godbless them More
by Pinakeith1
Employees Worked With
John Silva, Edgar Rosales
May 31, 2024
I chose this dealership because I heard good things and so far I'm very happy love my new truck so far I'm very happy love my new truck More
by deniseaffonseca1
May 27, 2024
Worst Dealership ever. Would give 0 stars but the app wont allow it. Bought an 18 Explorer, battery kept dying, the wouldn't cover it under the the 90 day warranty nor the Would give 0 stars but the app wont allow it. Bought an 18 Explorer, battery kept dying, the wouldn't cover it under the the 90 day warranty nor the extended warranty they offered and I had purchases. I replaced the battery myself but it still kept dying. I brought it back and showed them the new battery. They kept the vehicle for almost a full week. Told me they replaced alternator. Then tried to charge me 300 in diagnostic fees for the week. My extended warranty had a 100 deductible, i had to fight to only pay that. When I finally drove the Explorer home, the infotainment system didn't work and there was a loud rattling coming from where the alternator is. I drove to a Toyota dealership and traded that xxx in same day. More
by armygreen765
Employees Worked With
May 14, 2024
John is the ultimate professional. He really cares about his customers and represents your dealership at a very high standard. He really cares about his customers and represents your dealership at a very high standard. More
by scottohare
Employees Worked With
John Silva, Jason Vasconcellos
April 16, 2024
Unbeatable service knowledge and friendly. They actually care about getting you what u want and at a great price. They actually care about getting you what u want and at a great price. More
by Jpdorego
Employees Worked With
Other Employees :
John Silva, Jason Vasconcellos, David Allende
