David Pacheco

I brought my F150 to Empire Ford Fall River after another Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with par Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with part on order. Three days later David Pacheco Service & Parts Director called to say it was all set and ready to pick up. The dealership were I bought my F150 didn't look at it. Empire Ford treated me as a long time customer. That is called Customer service!!! More

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I worked with Juan and Kevin Bancroft as well as Roberto on the purchase of my new car.Everyone was great to work with. I highly recommend giving them a chance if you are in the market for a new or used car on the purchase of my new car.Everyone was great to work with. I highly recommend giving them a chance if you are in the market for a new or used car. More

by Jebbuilding Verified Customer Verified Customer

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My sales person kevin gave the the best purchasing experience I could ever ask for but service needs some work with they’re public relation skills experience I could ever ask for but service needs some work with they’re public relation skills More

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One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empire Ford from John and Kevin in the sales department, the service department ,parts department and finance department could not have been easier to work with, Professional knowledgeable, and will always answer your call day nights or weekends. One of the last old school dealership around today. I would recommend to anybody looking for a new or used vehicle to check out Empire Ford before buying anywhere else.5 Stars More

by tugboat49 Verified Customer Verified Customer

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This dealership is amazing. They go above and beyond for their customers. John Silva #1 They go above and beyond for their customers. John Silva #1 More

by EMJOLI80 Verified Customer Verified Customer

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Kevin Bancroft was great! He help us make decisions base on the info he provided us!!! Very Thorough He help us make decisions base on the info he provided us!!! Very Thorough More

by damdesign Verified Customer Verified Customer

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#EmpireFord of #NewBedford #massachusetts Sold me a new car in 2015. The car had a faulty transmission clutch module and was recalled after me driving a short 3,000 long miles. Fixed twice by Ford and two car in 2015. The car had a faulty transmission clutch module and was recalled after me driving a short 3,000 long miles. Fixed twice by Ford and two days of work missed sitting in a shop waiting. Yep it broke a third time but this time they stated they could not obtain the part, exact words “truthfully your part is stuck on a shipping container in the middle of the ocean and it could take up to a year to get and fix it. I asked for a rental and was given the run around “there is a rental/car shortage “ oh and this excuse is the best …. “Ford only allows rentals to be Fords” 🤣 After four months of borrowing my brothers jeep and numerous annoying calls to David Pacheco at Empire Ford along with threats to call the local news station and protest outside his shop he FINALLY came up with a rental from #Hertz (not a Ford). Two months ago $738.00 deducted from my checking account from Hertz. Called them and they stated Ford was refusing to pay for any rentals and they were now taking the funds from the consumer. Called Ford and David stated “well Hertz over charged us and we are not paying more then we agreed to pay per day”. Not my problem David BUT he still refused to help. Today $2023.00 being deducted from my checking account for the remainder of the money owed to Hertz rent a car. Called Ford corporate and they stated each place is privately owned and they would open a case up. Sorry this post is so long but if you are considering buying a Ford I would reconsider because costumer service is bottom of the barrel. Be smart buy a CHEVY More

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Very friendly very clean place great assortment of vehicles to choose from goif communications when vehicle went into service dept. vehicles to choose from goif communications when vehicle went into service dept. More

by cjgleeson66 Verified Customer Verified Customer

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An alarming level of incompetence displayed in the service department. Poor workmanship, poor communication and they do not value your time or business. service department. Poor workmanship, poor communication and they do not value your time or business. More

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Terrible had my truck for 3 weeks blown head gasket. Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever Refused to give me a loaner and won't pay for a rental I'm forced to pay out of pocket. Terrible experience I'll never go back there ever More

by coates.seth123 Verified Customer Verified Customer

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