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Empire Pre-Owned Superstore
Swansea, MA
135 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family.
With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England!
We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family!
The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here!
30 plus years and two generations later Empire Pre-Owned Superstore continues to grow.
If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 135 reviews
February 19, 2024
Customer service at Empire was excellent! Scott got me a great deal which was fast and easy! Scott got me a great deal which was fast and easy! More
by Jay
Employees Worked With
Helpful February 01, 2024
good customer service and provided me with the best details and a good deal on a car details and a good deal on a car More
by oebenedetti
January 29, 2024
Gary was very kind and gracious throughout the process for buying the car. He did a great job and we were impressed by how helpful he was. for buying the car. He did a great job and we were impressed by how helpful he was. More
by Rozalia_Valentine
Employees Worked With
Gary Connors
Verified CustomerJanuary 22, 2024
I take my vechile everytime and Kim is also polite and knowledgeable . and explains everything that will be completed. She is a great asset to the company. knowledgeable . and explains everything that will be completed. She is a great asset to the company. More
by BDUQUETTE0
Employees Worked With
Kim Lexner
January 22, 2024
Great team Easy process. Thank you Tyler,Treavor and Dave. Good experience with Empire. 3rd purchase from them. Thank you Tyler,Treavor and Dave. Good experience with Empire. 3rd purchase from them. More
by PTRAVIS0
January 10, 2024
Salesman Carlos was very good in communicating all the steps in the purchase. He called me, emailed me and was updating me without being pushy. So far a good vehicle and happy with purchase. steps in the purchase. He called me, emailed me and was updating me without being pushy. So far a good vehicle and happy with purchase. More
by BRIAN@BARONSMAJORBRANDS.COM
December 26, 2023
Very good experience with Carlos Cabral. Was very attentive and would recommend to family and friends. Was very attentive and would recommend to family and friends. More
by Arnoldoperez.0677
Employees Worked With
December 26, 2023
Worst experience of my life promised to fix stuff on a truck before I bought it. First they painted over rusted rocket panels to see if I would notice .(Stated before sale they were going to be replaced ) truck before I bought it. First they painted over rusted rocket panels to see if I would notice .(Stated before sale they were going to be replaced )Eventually fixed rocket panels Correctly after a month and a half .also was supposed to replace something else and when not replaced correctly, they stated that they tried and couldn’t do it. when trying to contact them Was always sent a voicemail with no call back. Received a tiny rental from them that stunk like cigarette smoke and was filthy and had to stay in it for a month and a half to two months. Sales manager Eric stated it is what it is you don’t like it I’ll rip the xxxxing thing off and replace it in 3yrs I don’t know what kind of Joe Schmoe Place that was, but I would be very upset if I was affiliated with Empire Hyunda More
by Thkptpereira
Employees Worked With
December 22, 2023
The work done was good. My problem was with the service. I was quoted a 3 day turn around which ended up being 9 days. Getting in touch with someone to get an answer was dif My problem was with the service. I was quoted a 3 day turn around which ended up being 9 days. Getting in touch with someone to get an answer was difficult. More
by KAT597
Employees Worked With
Service & parts Manager Kim
