Empire Toyota of Huntington

New Lease The salesman "Charlie"as very helpful getting me into my new 2019 Lease. He went over al the new features and the test drive went very smoothly going The salesman "Charlie"as very helpful getting me into my new 2019 Lease. He went over al the new features and the test drive went very smoothly going from my car into the new one. He was helpful in setting up the phone and explained the other buttons. Javier was good at pushing all the papers for me to sign, he was pleasant. More

Quality work, for a price; they push unecessary work We've bought 7 cars from this dealer and were pleased with the service department until recently. Car was brought in without an appointment because t We've bought 7 cars from this dealer and were pleased with the service department until recently. Car was brought in without an appointment because the alternator light came on (kudos for letting us bring the car in and getting back to us in the same day)). After diagnosing the charging system, they said we needed a new alternator and also told us the engine and cabin air filters and the front brakes should be replaced. I declined as the filters had been replaced recently per the Toyota owner's guide and still had two years and 20,000 miles until the next recommended replacement, and when the car passed inspection 1200 miles earlier there was no mention of the pads needing replacement in the near future. When I declined the filter replacement, I was told that they were dirty. They have serviced this car (and six previous Toyotas) since it was new and have all of our service records; they should have known that the filters had been replaced recently and the brakes had just passed inspection. I question whether it is normal procedure to remove and inspect filters (especially the a/c filter which has to be removed from inside the car) and put a car on a lift so the wheels can be removed to check for pad wear. We were also charged for 7 hours of labor, but they only had the car for 5 (presumably based on the flat rate manual) More

Financing a used car Kendall was great. I was overwhelmed knowing I had a certain budget and he made it all happen for me. The reason why I went through with buying the RA Kendall was great. I was overwhelmed knowing I had a certain budget and he made it all happen for me. The reason why I went through with buying the RAV4 was because of Kendall. He was great and I would totally recommend him to anyone looking for help in getting a car. More

Fast Reliable Friendly Service Service was performed in a very timely manner. Kept informed of progress and anticipated repair costs. Friendly service - ease of setting up my servic Service was performed in a very timely manner. Kept informed of progress and anticipated repair costs. Friendly service - ease of setting up my service appointment. More

Friendly salesman Everyone was very friendly. We were there about 8 hours , wish they would've offered more than just water, we were starving. I actually treated the sa Everyone was very friendly. We were there about 8 hours , wish they would've offered more than just water, we were starving. I actually treated the salesman to a Mr. Softee ice cream, which I didn't mind, Charlie was a pleasure to work with. But they ultimately got us what we needed and on our way. More

Excellent Customer Experience Best car purchase experience by far! Thank you to Juana Agosto, Yoelis Fernandez and Javier Munoz for listening to our requests and delivering beyond Best car purchase experience by far! Thank you to Juana Agosto, Yoelis Fernandez and Javier Munoz for listening to our requests and delivering beyond our expectations. My mother and I both went to purchase new vehicles and never felt pressured, from the moment you walk in the staff greets you warmly and treats you like family;without the "pressure" of purchasing like other dealerships. I will definitely recommend them to my friends and family! More

Oil Change Thank you for reducing my service bill..Toyota Rewards came in very handy, also thanks for the discount ... I was in and out in a timely manner. Alway Thank you for reducing my service bill..Toyota Rewards came in very handy, also thanks for the discount ... I was in and out in a timely manner. Always professional and courteous at Huntington Toyota. More

Service dept Had a little trouble locating service building as it is not at dealership. We scheduled service online and we were not clearly notified of location. Had a little trouble locating service building as it is not at dealership. We scheduled service online and we were not clearly notified of location. Scheduled service and it was accomplished in a timely manner. Juan very professional. We were from out of town and needed an oil change during our visit. No problems recognizing our maintainer plan. All info quickly gotten on line and work accomplished in about an hour More

Great experience Very professional and great prices. Everyone was very helpful and took the time to make sure i left happy. Car is great and really happy about my purc Very professional and great prices. Everyone was very helpful and took the time to make sure i left happy. Car is great and really happy about my purchase. More

2017 Highlander service Service department is convenient and wait time is very reasonable. personnel have always been very pleasant to deal with. I am willing to drive a l Service department is convenient and wait time is very reasonable. personnel have always been very pleasant to deal with. I am willing to drive a little out of my way to visit Huntington service location. More