Empire Toyota of Huntington

John was listened, was focused, and made me feel like a valuable customer! 1st rate! valuable customer! 1st rate! More

Job was done well, but it took over 2 hours to determine a valve was leaking on my tire and they were not busy at all. a valve was leaking on my tire and they were not busy at all. More

My wife and I are both very disappointed with this dealership and will never return. I leased a car from them in June of 2021. Everything smooth with Gracie and then Javier Munoz in finance tried to s dealership and will never return. I leased a car from them in June of 2021. Everything smooth with Gracie and then Javier Munoz in finance tried to slip in almost $4,000.00 in hidden fees. I walked out. Got a call from Kasim Olamuyiwa that night asking what happened and when I explained he had me come in the next day and get agreed upon deal. Fast forward 19 months. I finance a 23 Highlander hybrid limited for my wife at $4000,00 over sticker, which is absurd but some places are upward of $10,000.00 over for hybrids. A month later I finance a 2023 Highlander XLE hybrid for myself. Being that we change cars so frequently I decided to cancel the $4500.00 in extras (extended warranty and service agreement) and payoff my car. That was through Toyota financial and was smoothly executed. My wife’s car is financed through a different credit union so the cancellation of extended warranty must be done through the dealership. I called and spoke to Javier Munoz over a week ago and he had me come in the next day, wait over an hour to see him, and then told me that they’re not in the business of returning money, and that they would have charged more for the vehicle had I not taken the extended warranty. Then he tells me the computer’s not working and he will do it on Monday and send a confirmation email. Only problem, he never said on which Monday he would do it. I called all week and got nowhere. Spoke to receptionist a number of times and was told he’s with a customer and would call me back. No callback. Spoke to Gracie Agosto and Kasim and both said they’d take care of it. I called 14 times yesterday and got no answer. Finally got Laslie Sandoval on the phone and she told me she’d call me back in a few minutes. Less than five minutes later she called and told me that the finance director was going to call me back within an hour. That was over 16 hours ago and no calls. My wife and I are both finished with this place. Our payoffs are good until a certain date and they know this. We are paying interest that we don’t need to because we won’t pay off the vehicle until the extras are knocked off the balance due. Toyota headquarters told us they don’t control what happens at the dealership and suggested we file a complaint with the better business bureau. Be very weary of this dealership and read all the fine print. Guaranteed once you get to the financial point with Javier Munoz he’s going to try and slip in all kinds of extras. By the end of 2024 we’ll be purchasing new vehicles only not from Empire Toyota of Huntington! More

Very kind,punctual and professional. Service writer was great. Would definitely bring my truck back for service in the future. Service writer was great. Would definitely bring my truck back for service in the future. More

Courteous, knowledgeable, easy going - showed us a number of cars, explained the different options. Zero pressure. of cars, explained the different options. Zero pressure. More

i needed an oil change, and they were the most efficient option. great courtesy and timely service. could not ask for more option. great courtesy and timely service. could not ask for more More

Larry concisely and accurately explained the documents necessary to purchase our new rav4, did not force recommend unnecessary products and I left feeling like we were on the same side (which is a rarity necessary to purchase our new rav4, did not force recommend unnecessary products and I left feeling like we were on the same side (which is a rarity in this field). Very comfortable experience. More

My service team Rep, John was very efficient and helpful. He let me know of a few things re service of which I was not aware. He let me know of a few things re service of which I was not aware. More

They were responsive to my needs, as honest as can be, worked hard to make a deal we can all live with! worked hard to make a deal we can all live with! More

Blake was excellent. Professional, friendly and knowledge. My experience at Empire was excellent. I bought a good car at a good price. I would recommend Empire to anyone. Professional, friendly and knowledge. My experience at Empire was excellent. I bought a good car at a good price. I would recommend Empire to anyone. More