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Executive Kia - Service Center

Wallingford, CT

4.7
1,360 Reviews
Call Service Center (203) 949-7480

1,360 Reviews of Executive Kia - Service Center

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April 16, 2025

Generally a good dealership but they didn't fix the problem I brought the car in for (navigation system not working) and left it to me to figure out how to solve the problem. More

by MNORKO0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Raucci
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2025 -

Executive Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

April 15, 2025

They provided excellent service. The mechanics provided great customer support, and provided updates via text, over the phone, or by video. More

by progers87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Executive Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

April 11, 2025

Good service, communication and very thorough Courteous and addressed my issues and provided suggestions Ok More

by TDAMIANI
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harrison Stone
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Apr 11, 2025 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

April 10, 2025

Enjoyed working with Harrison. Able to fit the schedule to my needs and completed the work in a timely manner. More

by karen.barna
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harrison Stone
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Apr 10, 2025 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

April 09, 2025

Always there to fix my car when needed. All are frienly. When it's time to get a new car, it will be executive Kia More

by MARJOHN_516
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harrison Stone
Report | Print
Apr 09, 2025 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

April 08, 2025

Great person, super attentive and helpful. 👍 I don't know what else to say but he is a reason I would always come back. More

by Lashawnkroach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

April 06, 2025

My recall work was done fine but my radio and CD player was broken in the process and they will not fix it. Not very happy about that because it was working fine when I drove in and I had my car since 2014 More

by Carmela Stefurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Executive Kia responded

Providing a positive experience is our top priority, Carmella, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

April 02, 2025

I been a Kia customer over 20 years and always find the service center very accommodating and helpful and appreciate Rick for taking personal care in any thing that needs to be done. More

by joe456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Barschow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Executive Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia. We look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

March 28, 2025

The service was great. They were very professional and helpful. The service was also very fast. Got our vehicle back way ahead of schedule. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Executive Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Kia. Carl Maratta Service Manager

March 27, 2025

Rick in the service department is the best always making sure I’m a very satisfied customer More

by CHARLENELESLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2025 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

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