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Fair Oaks Ford
Naperville, IL
3,300 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,300 reviews
November 03, 2026
They were fine to work with. My biggest complaint is that they claimed that they were unable to register my vehicle for me because they’re in Illinois and I live in Indiana. The My biggest complaint is that they claimed that they were unable to register my vehicle for me because they’re in Illinois and I live in Indiana. The past two vehicles I’ve bought one was purchased in Illinois and the other was in Michigan. Neither of those dealerships had any problem with registering the vehicles in Indiana. So, if you live in Illinois I’d recommend this dealer, if you live out of Illinois, I’d shop somewhere else. More
by jsanture1047
November 02, 2026
Rich Wilson was great. On a scale of one to ten he was an eleven. On a scale of one to ten he was an eleven. More
by hoefler5
Employees Worked With
October 29, 2026
Walked in with a coupon from their competing Ford dealership. Asked if they accepted their coupons. Did not receive an answer, but when I got the bill it wasn't only higher than what the other dealer dealership. Asked if they accepted their coupons. Did not receive an answer, but when I got the bill it wasn't only higher than what the other dealership was offering, but higher than what their own website told me it would be. Then I had a quote from their site for new tires, but the service tech quoted me $150 more. Not an honest dealership at all. There was more than this that was bad, but I'm not going to list everything. It was not a good experience. Certainly wouldn't recommend them! More
by Schlerminator
Employees Worked With
October 28, 2026
The sales and delivery team did a very good job completing the process, thanks to Alex, Moe and Dean . completing the process, thanks to Alex, Moe and Dean . More
by jerryk
October 26, 2026
Couldn't have had a better service experience. The dealership called me to schedule a recall software update, the tech showed up on time on my driveway, fixed the issue within the hour and I was The dealership called me to schedule a recall software update, the tech showed up on time on my driveway, fixed the issue within the hour and I was back on the road. Thank you for all your help! More
by dimitriskapsis
Employees Worked With
October 19, 2026
Alyssa is the best, she made the car buying process so easy and convenient. I highly recommend her! easy and convenient. I highly recommend her! More
by g.german705
October 12, 2026
Frank Luciano was very accommodating and when my new Ranger needed the engine replaced. Loaner was provided and work completed quickly. Ranger needed the engine replaced. Loaner was provided and work completed quickly. More
by David
Employees Worked With
October 12, 2026
This is a dealer who offers some of the best service it there. The attention to detail and efficiency they offer is outstanding and I would recommend them to anyone cares about good care and service for th there. The attention to detail and efficiency they offer is outstanding and I would recommend them to anyone cares about good care and service for their vehicle. More
by natasha373
Employees Worked With
