Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fair Oaks Ford
Naperville, IL
3,191 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,191 reviews
January 21, 2018
Purchased a 2018 F150. My sales people were Craig and Geo and took very good care of my wife and I . FANTASTIC DEALER. glad I decided to buy my truck from them . No pressur My sales people were Craig and Geo and took very good care of my wife and I . FANTASTIC DEALER. glad I decided to buy my truck from them . No pressure nice experience . More
by 029
Employees Worked With
Craig Holsman, Gio Pina, Steve Squillo
January 21, 2018
Good customer service Craig was great working with us to get the right car for us and getting us the best possible deal without the runaround. We ended up getting the prote Craig was great working with us to get the right car for us and getting us the best possible deal without the runaround. We ended up getting the protective services but a little aggressive - wasn’t planning on this and pricey. Good financing w 0% interest for 72 mos. Our only other c/o was the time it took to actually get the car- over 2 hrs meeting w everyone. Too long!! We did appreciate the time spent teaching us how to work all of the inner workings of the car including the app. More
by Tom
January 18, 2018
EFFORTLESS I Have never had a better experience with a vehicle purchase EVER! Every person at this facility greets/treats you as almost family! there is no pre I Have never had a better experience with a vehicle purchase EVER! Every person at this facility greets/treats you as almost family! there is no pressure or attitude , The facility is beautiful & clean and offers lots of yummy treats !!! Our sales Man Clint Schreiber made sure I knew everything about my new purchase so I could fully enjoy the meaning of "FULLY LOADED" I can not say enough about the entire experience of the staff, I can say I will Never go to another dealership!! Thanks everyone at Fair Oaks Lincoln!!!! Mary Bielby More
by bielby69
January 17, 2018
My F150 Experience. I traded / upgraded my car to an F150. My salesperson (Gio) was great. All staff were professional and helpful. Second vehicle I bought from Fair Oak I traded / upgraded my car to an F150. My salesperson (Gio) was great. All staff were professional and helpful. Second vehicle I bought from Fair Oaks. Love the truck. More
by Thurms
January 17, 2018
Great Buying Experience We just bought a new Ford Edge with Chris Smith at Fair Oaks. The whole buying experience was pleasant, prompt and fair. Chris went above and beyond We just bought a new Ford Edge with Chris Smith at Fair Oaks. The whole buying experience was pleasant, prompt and fair. Chris went above and beyond to find us the car that fit our needs and our budget. The other sales and finance people we worked with were professional, caring and, best of all, not pushy! No one made us feel like we needed to add on extras. We were in and out very quickly and felt we got a great deal and a car that we are really happy with. Thanks Fair Oaks!!! More
by Beth Myers
Employees Worked With
Steve Squillo, Chris Smith
January 15, 2018
Excellent customer service! I was extremely satisfied with the ease of purchasing my new Lincoln MKX. My salesperson Pam was excellent in assisting me with my vehicle needs. The I was extremely satisfied with the ease of purchasing my new Lincoln MKX. My salesperson Pam was excellent in assisting me with my vehicle needs. The credit process was quick and easy. I will definitely be back to see Pam when my lease is up. More
by shari sutter
Employees Worked With
January 15, 2018
Best Way to Buy a Car This is the second time I have dealt with Craig Holsman on the purchase of a new Lincoln. You get all of the information you need regarding vehicle p This is the second time I have dealt with Craig Holsman on the purchase of a new Lincoln. You get all of the information you need regarding vehicle pricing and get the best deal of any dealers that I have dealt with. Cost is always well below dealer invoice. You can get any information you need over the phone. Brandon finished up the deal as I could not get to the dealership until late in the day. He also is great to work with. Getting the Lincoln financing was a breeze and the whole experience was a pleasure. I wholeheartedly recommend Fair Oaks to anyone purchasing a Ford or Lincoln. More
by wcr60126
Employees Worked With
Craig Holsman, Brandon Caudill
January 14, 2018
Painless In and out pretty quickly, the whole process was easy and painless, no pressure to buy on the spot. He searched for all available qualified rebates a In and out pretty quickly, the whole process was easy and painless, no pressure to buy on the spot. He searched for all available qualified rebates and programs. This is the 3rd vehicle I purchase from this dealer and 2nd from Serafin More
by Time to explore
Employees Worked With
January 13, 2018
Very Easy to Work With I worked with Pam to help me find my new car. It is the first time I have leased any car. She was pleasant to work with and helped me find a car withi I worked with Pam to help me find my new car. It is the first time I have leased any car. She was pleasant to work with and helped me find a car within my budget. I am leasing a 2017 Ford Escape with the sport package. More
by Robert J.
Employees Worked With
January 10, 2018
Easiest experience I’ve had I text messaged Craig the car and features I wanted. He found one at another dealer and was patient with me while I made a decision. Once I decided th I text messaged Craig the car and features I wanted. He found one at another dealer and was patient with me while I made a decision. Once I decided they traded the car with that dealer and I came in a day later and worked with Jose. I only spent an hour and a half at the dealer doing everything. Easiest and best experience I’ve had buying a car. I definitely recommend fair oaks and working with Craig and/or Jose. More
by ERath5
Employees Worked With
Jose, Craig Holsman
