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Fair Oaks Ford

Naperville, IL

Overview
Employees
Reviews
Vehicles
4.7
3,098 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,098 reviews

June 21, 2017

Efficient car buying experience The process of test driving, to financing, to learning about dealer installed options, to vehicle prep, to out the door with my new Expedition could n More

by gone fishin
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Caudill, Steve Squillo
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Jul 04, 2017 -

Fair Oaks Ford responded

We're so glad that you had an excellent experience with us, and thank you for taking the time to write about it. We appreciate it! Should you have any questions at all, we are always at your service. Please don't hesitate to call, email, or stop in. We look forward to seeing you around for oil changes and scheduled maintenance--take care!

Helpful
June 20, 2017

Craig was AWESOME!!! Craig has been one of the most helpful and wonderful people I've ever had the pleasure of working with! He has been patient and extremely knowledgeabl More

by mirihuer92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
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Jul 04, 2017 -

Fair Oaks Ford responded

Thank you, thank you, thank you! We appreciate you not only entrusting us with your purchase, but also that you've taken the time to write such a kind review. We appreciate you! We are always at your service, so if you have any questions at all, never hesitate to stop in, call, or email. It is our pleasure to help with anything you may need. Thank you again, and we wish you much safety and enjoyment in your new vehicle!

Helpful 1
June 20, 2017

Quick and easy. Great team work. My wife and I came in Saturday and were once again treated royally by all. From our meeting with Brandon Caudill, who explained everything about each More

by Michael Savini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Caudill, Steve Squillo
Report | Print
Jul 04, 2017 -

Fair Oaks Ford responded

Michael, We're always appreciative of our repeat customers--thank you not only for your loyalty, but also for taking the time to write a review about your experience. We're so glad that both you and your wife were thrilled by how you were treated. We want all of our customers to feel the same! We wish you many years of safety and enjoyment in your new vehicle. We look forward to seeing you around for oil changes and schedule maintenance--take care!

Helpful
June 13, 2017

Car buying the easy way I absolutely dread when it's time to get a new car. It's a nightmare with 4 little kids driving around for hours and then people offering joke deals. More

by Glass69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Steve Squillo
Report | Print
Jul 04, 2017 -

Fair Oaks Ford responded

Yours is exactly the kind of experience we strive for all of our customers to have---quick, no pressure, and no hassle. Thank you so much for taking time out to write about it, we are appreciative! We wish you many years of safety and enjoyment in your new vehicle, and we look forward to seeing you in the dealership for oil changes and scheduled maintenance. Take care!

Helpful
June 12, 2017

Great experience The dealership was very helpful. They answered all of my many questions. They are very knowledgeable and easy to work with. Would definitely recommend More

by Mhamann12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gio Pina
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Jul 04, 2017 -

Fair Oaks Ford responded

Thank you for taking the time to write such a kind review, we appreciate it! We're glad that we were able to help you find what you needed. If you have any questions in the future, we are always at your service. Please don't hesitate to stop in, call, or email us. We look forward to seeing you around for oil changes and scheduled maintenance!

Helpful
June 11, 2017

A pleasant car buying experience. In May my wife and I found two Escapes online that had the options we were looking for. Louis was able to get us a better rate than our bank. It was a More

by Patrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
Other Employees : Craig Holsman, Louis Macias, Steve Squillo
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Jul 04, 2017 -

Fair Oaks Ford responded

Patrick, Thank you for allowing us the opportunity to work with you, we appreciate it. We also want to thank you for taking the time to write a review! It was a pleasure to work with you, and we look forward to assisting you with any future needs. Should you have any questions at any time, please don't hesitate to stop in, call, or email. We are always at your service. We wish you much enjoyment and safety in your new Escape!

Helpful
June 09, 2017

Very friendly staff! We were very pleased with the level of attention that everyone showed us. It was the best car buying experience we ever had. Paul was very friendly More

by Marina2400
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Fedorchuk, Steve Squillo
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Jul 04, 2017 -

Fair Oaks Ford responded

We're so glad that you had such an excellent experience with Paul, and that he was able to find you exactly what you wanted. That's what we strive for! Thank you for taking the time to write a review. We really appreciate it. If we can be of any service in the future, please don't hesitate to reach out. Call or stop in anytime. Take care!

Helpful
June 09, 2017

Great internet service I am very pleased with the service provided by Craig Holsman and Louis Macias. The support staff was very efficient and completed our purchase in a ti More

by SatCust
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Louis Macias, Steve Squillo
Report | Print
Jul 04, 2017 -

Fair Oaks Ford responded

We are delighted that you were pleased with your experience here at Fair Oaks. Thank you so much for taking the time to write a review! We are always at your service, so if you have any questions, please do not hesitate to get in touch with us. Stop in anytime, call, or email. We are here to help. Enjoy your new vehicle, and take care!

Helpful
June 09, 2017

Fast and Friendly I've never had a more efficient car buying experience. Craig and Pam got me a great deal without the usual 4 hour dealer experience. More

by rdspres44
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman
Report | Print
Jul 04, 2017 -

Fair Oaks Ford responded

Thank you so much for taking the time to write about your experience. We appreciate it! If we can ever do anything for you in the future, or if any questions pop up with your new vehicle, please call or stop by. We are always at your service. Thank you again, and take care!

Helpful
June 08, 2017

Pleasant Experience I really enjoyed my car buying experience at Fair Oaks! Brandon was incredibly helpful in finding the exact Escape that I wanted and was more than wil More

by aHappyDude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Caudill
Report | Print
Jul 04, 2017 -

Fair Oaks Ford responded

Thanks so much for the great review, we appreciate it! We hope you enjoy your new Escape, and if you have any questions, know that you can call or stop in anytime. We're always at your service and happy to help. We look forward to seeing you around for oil changes and scheduled maintenance. Take care!

Helpful
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