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Fair Oaks Ford

Naperville, IL

4.7
3,192 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,192 reviews

March 31, 2017

Lincoln Review I enjoyed my car buying experience at Fair Oaks Ford-Lincoln. Friendly staff and competitive price made my decision easy. Thank you Fair Oaks Lincoln! More

by Groderique
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Macias
Apr 03, 2017 -

Fair Oaks Ford responded

Thank you not only for entrusting us with your purchase, but also for your review. We appreciate it! Enjoy your new ride---we look forward to seeing you around for oil changes and scheduled maintenance!

March 31, 2017

New Purchase Gio was very easy to work with. Not the typical sales person interaction. He was very knowledgeable about our new purchase and made the experience a l More

by Les
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2017 -

Fair Oaks Ford responded

Les, Love to hear such a positive review about our processes! None of our staff are commissioned, so we work hard to ensure that each customer gets their perfect fit without any pressure. Thank you for taking the time to write a review. We appreciate it enormously, and we wish you nothing but safety and enjoyment in your new truck!

March 31, 2017

EXCELLENT EXPERIENCE! Just a quick note to let people know that working with EVERYONE at Fair Oaks Ford is a great experience! We spent most of our time with Craig Holsman More

by Thomas P Kenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Steve Squillo
Apr 03, 2017 -

Fair Oaks Ford responded

Thank you, thank you, thank you! This is exactly the kind of experience we have envisioned for all our customers, and we're so glad that you enjoyed your purchase! Car buying is a big deal, and we want anyone who walks in to see us to feel as comfortable and well taken care of as possible. Thank you for taking the time to write a review, and most of all, thank you for buying from us. We know there are a lot of choices in the local area, and we appreciate being your first! Take care, and enjoy that new truck safely!

March 30, 2017

Excellent Service John Mazurek was very helpful in making our maintenance check-up a smooth experience, and made every effort to expedite the process. Great experience More

by Werner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mazurek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2017 -

Fair Oaks Ford responded

So glad you had a great experience, and that you were kind enough to write about it. Thank you! We work hard behind the scenes to make things as smooth as possible, and we're always happy to hear when that work has paid off. We look forward to seeing you next time!

March 29, 2017

Very Pleased Very easy and professional sales process. I purchased a Certified MKZ and was treated like I was buying the most expensive car on the lot. More

by Nick Pollos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2017 -

Fair Oaks Ford responded

Nick, We treat everyone like family, no matter what they buy. It's very important to us that ALL of our customers are well taken care of, used or new. We're very glad you came to us for your new MKZ, and we appreciate your taking the time to write a review! Should you have any questions, please don't hesitate to call or stop in. We are always at your service. Enjoy your new car, and thank you again!

March 28, 2017

Fantastic Service! We worked with Dan Buzdugan and he was fantastic! He was helpful, not pushy, and got us a great deal. He went out of his way to take care of all of th More

by SNR88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2017 -

Fair Oaks Ford responded

We love reading reviews like this--we're so happy that you were thrilled with your experience! We work hard to please our customers, and it's always nice to hear that we've done a good job. Thank you for taking the time to come in and give us a try, and for writing such a kind review. Should you have any questions at all, please don't hesitate to call or stop in. We are always at your service. We look forward to seeing you for oil changes and scheduled maintenance!

March 27, 2017

Purchase used explorer Sarafin did a great job explaining the vehicles to us. He also had patience with us and explained how to work all of the electronics and options. I wo More

by Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2017 -

Fair Oaks Ford responded

Terry, You chose well---that's a gorgeous SUV! Thank you for coming in and trusting us with your purchase. We're so glad to hear that your experience with Serafin was excellent. We expect nothing less from him, he's fantastic. Should you have any questions, don't hesitate to call or stop in. We are always at your service. Enjoy your new Explorer, and be safe. We'll see you around for oil changes and scheduled maintenance!

March 27, 2017

Very professional When I started looking for my 2017 MKX, I got on the Internet and found Fair Oaks Ford-Lincoln. Craig Holsman(internet Manager) answered my request wi More

by Sasbusai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Louis Macias
Mar 29, 2017 -

Fair Oaks Ford responded

Thank you so much for taking the time to write about your experience. We are pleased that everything went smoothly and that you were well taken care of. It is our sincere pleasure to have helped you get into your new Lincoln. We wish you nothing but safety and enjoyment in your new vehicle, and we look forward to seeing you for oil changes and scheduled maintenance!

March 26, 2017

Pleasant Experience Fair Oaks employees were very pleasant to work with throughout the purchasing process. No one tried to sell us something we didn't want. Craig Holsm More

by Budman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Louis Macias
Mar 29, 2017 -

Fair Oaks Ford responded

Thank you so much not only for your review, but for entrusting us with your purchase. We deeply appreciate it. It was a pleasure to work with you to find exactly what you were looking for! We wish you nothing but safety and enjoyment in your new vehicle, and we look forward to seeing you in the dealership for oil changes and scheduled maintenance!

March 25, 2017

Great Experience Jeremy Bloom is the BOMB! Was super helpful and got me the car I wanted. Couldn't be happier. The whole experience was fast and easy. More

by Emma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Bloom
Mar 29, 2017 -

Fair Oaks Ford responded

Emma, Thank you so much for taking the time to write about your experience--we're elated to hear the process was fast and easy. That's what we strive for! Enjoy your new car, and if you have any questions, always feel free to call or stop in. We are at your service!

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