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Fair Oaks Ford

Naperville, IL

4.7
3,194 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,194 reviews

February 03, 2017

Painless and easy new car purchase I was shopping online for a new escape. Craig got back to me almost instantly via email, which i preferred. That night i was able to come in and work More

by Jenn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Holsman, Gio Pina, Steve Squillo
Feb 06, 2017 -

Fair Oaks Ford responded

We couldn't hope for a better experience than you had, and we thank you for taking the time to write about it! We're thrilled that we were able to get you into the Escape you wanted (and the right color!). Should you have any questions, please don't hesitate to reach out. We are always at your service. Thank you again for your kind review, and enjoy your new SUV!

February 02, 2017

Ford Explorer Craig and Gio were great to work with as was the rest of the support team. What I appreciated was the ability to work on this off hours through my com More

by Happy Explorer Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Gio Pina, Steve Squillo
Feb 06, 2017 -

Fair Oaks Ford responded

We're so glad that we were able to make this experience as painless as possible for you--and we thank you for entrusting us with your purchase. We also appreciate the time you've taken to write a review. Enjoy your new Explorer---we wish you nothing but safety and fun!

February 02, 2017

Different Kind of Car Buying Experience Very easy to deal with. Very happy with service and the vehicle we bought. Will definitely use Fair Oaks Ford the next time we buy a vehicle. More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Brandon Caudill
Feb 06, 2017 -

Fair Oaks Ford responded

Brad, Thanks for coming in and entrusting us with your purchase. We're thrilled that you had a good experience! Enjoy your new SUV, and don't hesitate to reach out if you have any questions. We are at your service.

January 31, 2017

Best car buying experience! What can we say? Great experience! First Lincoln vehicle and we were impressed. From pulling different cars up for us to look at, bringing them insi More

by car1966
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Caudill, Steve Zeiter
Jan 31, 2017 -

Fair Oaks Ford responded

We love, love, love your review, and your new car is gorgeous! Thank you so much for taking the time to write about your experience--we appreciate it enormously. We're so glad that you had a great experience. That's exactly what we strive to provide to everyone who walks in our doors. We wish you nothing but safety and enjoyment in your new Lincoln, and should you have any questions, please don't hesitate to call or stop in. We are at your service!

January 30, 2017

Painfree purchasing I was very pleased to finally have a successful car buying experience. Serafin Castelan was patient, kind, extremely knowledgeable, and overall a clas More

by Dukester1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2017 -

Fair Oaks Ford responded

We love reading reviews like this, and are thankful to customers like you who write them! We're so glad that your experience with Serafin was excellent, and we are equally thrilled that we were able to help you into the car you wanted. Thank you for taking the time to review us. If you have any questions about your purchase, know that we are always available. Stop in or call anytime, and we're happy to help. We are at your service. We wish you much safety and enjoyment in your new ride!

January 30, 2017

One of the best experiences at a leadership I have ever had! Jeremy Bloom was incredibly friendly and understanding during our visit. He explained everything to us, and went over the top to help us out. Not only More

by Aldiaz2404
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Holsman, Jeremy Bloom, Steve Squillo
Jan 31, 2017 -

Fair Oaks Ford responded

Thank you so much for coming in, and for taking the time to write such a spectacular review. We're so glad that you had a great experience with Jeremy, Craig, and the rest of our team. It was our pleasure to serve you. We wish you nothing but safety and enjoyment in your new vehicle-and if you have any questions, please don't hesitate to call or stop in. We're here for you every step of the way. Thank you again!

January 28, 2017

Great service and very professional Pam went above and beyond in making sure we had the best deal that fit our needs. She is always approachable makes us feel like she will help in any w More

by Victor Torres
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Hammersmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Squillo
Jan 31, 2017 -

Fair Oaks Ford responded

Victor, Thank you so much for coming in, and for taking the time to write a review about your experience. We're thrilled that we were able to help, and that you were pleased with the experience you had with us! Should you have any questions about your new vehicle, please don't hesitate to reach out. We are at your service. We wish you nothing but safety and enjoyment in your new ride!

January 26, 2017

Awesome car buying experience Out of all the vehicles I have purchased, the experience with Jeremy at Fair Oaks was so simple. Not only is he fantastic at what he does, he is very More

by djb4490
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bloom
Jan 26, 2017 -

Fair Oaks Ford responded

Thank you so much for not only a great review, but for entrusting us with your purchase. We appreciate it deeply. We're so glad that you had an excellent experience with Jeremy! Should you have any questions about your purchase, please don't hesitate to reach out. We are at your service. Thank you again, and best wishes for safety and enjoyment in your new vehicle!

January 26, 2017

Great experience with whole dealership! My salesmen and his managers were great to deal with it. He was not pushy in any way and took the time to answer all my questions. We texted back More

by Kathie Domanus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Holsman, Steve Zeiter
Jan 26, 2017 -

Fair Oaks Ford responded

Kathie, We're so glad that you had a great experience--it was a pleasure to help you! Thank you, also, for taking the time to write a review. We're grateful that you're willing to share your experience with others. We wish you nothing but safety and enjoyment in your new vehicle, and hope that this is a bright start to 2017!

January 24, 2017

Purchae of a new F250 Outstanding service and price. The entire team from sales to service continues to provide a high quality product and friendly service. This is what ke More

by rborkus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Krajnovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Buzdugan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2017 -

Fair Oaks Ford responded

Thank you so much for your continued faith in us, we always appreciate our repeat customers! We're glad that you had a great experience, and that you took the time to write a review about it. Thank you. We wish you much enjoyment and safety in your new F-250, and hope this is the beginning of a bright 2017 for you and yours!

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