Fair Oaks Ford

A++ Service for a first time Car buyer First time car buyer and I couldn't have asked for a smoother experience. Staff was awesome no beating around the bush, price turned out to be the low First time car buyer and I couldn't have asked for a smoother experience. Staff was awesome no beating around the bush, price turned out to be the lowest out of any other Ford dealership. I was able to drive out of there with my new 2016 Ford Fusion within 3 hours. Waiting area is very nice and clean. More

Fantastic Service Flexible Delivery Started car search through their website and received immediate follow up and quote on requested vehicle. I changed vehicles mid-stream and they were Started car search through their website and received immediate follow up and quote on requested vehicle. I changed vehicles mid-stream and they were able to adjust provide great pricing, and meet my delivery demands. Process was fast, easy and painless. Definitely would recommend this dealer again and particularly enjoyed working with Serafino Castelano. When I picked up the car, he wasn't satisfied that the wheels were clean enough so he took it back and had them re-cleaned. THe car was a gift for my son and he absolutely loved it. More

Happy MKX owner Had driven other vehicles at other dealerships, one of which was a Lincoln, one a Madza, and one a used Edge. Lincoln dealership didn't meet my expe Had driven other vehicles at other dealerships, one of which was a Lincoln, one a Madza, and one a used Edge. Lincoln dealership didn't meet my expectation. When I stopped at Fair Oaks having checked on line at a Rudy Red MKX the staff was there to find the vehicle and get me into it for a test drive. Yes, they wanted a sale but they also listened and wanted to know my requirements for a vehicle and worked to earn my business which in the end they received since they answered all the questions straight forward and were knowledgeable on their products. More than I can say for the other Lincoln dealership that avoided answering my questions and also just told me what payments would be not cost of the vehicle. Chris and Carl really tried to help with the sticker shock, I hadn't purchased a vehicle for 10 years and prices have gone UP. Pleased with the interests shown and concern for knowledge that they had for my happiness with the purchase. More

Fantastic Experience Everyone at Fair Oaks went out of there way to make sure my car buying experience was easy, stress free, and fair. Ryan Holsman and Bob Wojtan made su Everyone at Fair Oaks went out of there way to make sure my car buying experience was easy, stress free, and fair. Ryan Holsman and Bob Wojtan made sure I got the exact car I wanted, at a fair price, and fully equipped for me to take home. I'll never go to another dealership again! Bonus: I needed a large bag to take home all the gifts and service coupons I was given after purchasing my car!! More

Large selection of cars Ordered a new Explorer. Didn't get what I thought would be standard equipment on the model I ordered. Felt the sales person should have helped me wi Ordered a new Explorer. Didn't get what I thought would be standard equipment on the model I ordered. Felt the sales person should have helped me with a comparison of what is included in each model. Disappointed. More

Great Experience We recently purchased a Ford Escape from Bob at Fair Oaks Ford. The service we received was very professional. Would highly recommend Fair Oaks to an We recently purchased a Ford Escape from Bob at Fair Oaks Ford. The service we received was very professional. Would highly recommend Fair Oaks to anyone. More

"Awsome Service and Great Experience" I recently purchased a Ford Explorer from Fair Oaks Ford and couldn't ask for anything better. The sales service was professional, informative, and ex I recently purchased a Ford Explorer from Fair Oaks Ford and couldn't ask for anything better. The sales service was professional, informative, and exceeded my expectations. They went out of there way to accomodate me in every which way they could. Thank you very much for a great experience. More

Great Experience Working with Serafin and Jeff to purchase my vehicle was pleasure. The professionalism of both exceeded my expectations and I will definitely return t Working with Serafin and Jeff to purchase my vehicle was pleasure. The professionalism of both exceeded my expectations and I will definitely return to purchase future vehicles from them. More

smooth and easy sale I bought a Lincoln MKZ last week, and the whole process was very easy. The whole team was non pushy and got to know me besides just buying a car. Ever I bought a Lincoln MKZ last week, and the whole process was very easy. The whole team was non pushy and got to know me besides just buying a car. Everything was laid out well and explained to me the whole way. More

Excellent sales/service staff at Fair Oaks Ford of Napervill I recently leased a Ford Explorer from Fair Oaks and the salesperson was very informative and not pushy. We made a fair deal on a specific showroom m I recently leased a Ford Explorer from Fair Oaks and the salesperson was very informative and not pushy. We made a fair deal on a specific showroom model I wanted. I stopped bu unannounced a week or so later for to have them look at a couple of post purchase issues, and the service staff got me in immediately and fixed in about 15 minutes as I waited. More