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Fair Oaks Ford
Naperville, IL
3,195 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,195 reviews
June 29, 2016
This place was great! My bf and I bought a new car (first for both of us) and everyone there made it so easy. The salesman wasn't pushy asked what I wanted or didn't want a My bf and I bought a new car (first for both of us) and everyone there made it so easy. The salesman wasn't pushy asked what I wanted or didn't want and had me test drive the car that I ended up purchasing. Everyone was so helpful and friendly you'd be crazy not to go see them. More
by Kelli M Pero
June 24, 2016
Amazing & Attentive Service After reviewing and looking at Ford Explorers for months my husband and I began contacting dealerships to find the vehicle we were looking for. After After reviewing and looking at Ford Explorers for months my husband and I began contacting dealerships to find the vehicle we were looking for. After calling one dealership who never (to this day) has called us back we contacted Fair Oaks. They happened to have a vehicle meeting our needs on their lot. They made the purchase of the vehicle extremely simple and were not pushy in the least. We scheduled to have our vehicle's interior treated and Fair Oaks provided us with a rental car without any hassle. All in all, I thought it was a great experience and as simple as could be. More
by anhdmh09
June 21, 2016
Great sales experiance but not service I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy sea I purchased a new 2016 MKX which has had some problems, thus far; poor back of the seat cooling, squeaky door, headlight warning message, courtesy seat not working properly, a rattle from a speaker and a throttle body malfunction. I am not knocking the car as this is the first model year car and some hiccups are to be expected. First, every time I was there the service staff was courteous even though they were dealing with increasingly frustrated customer and here is why. In total since January (its June now) I have had 5 visits 4 times for the back cooling issue and 5 times for the speaker, 2 times for squeaky door and 3 times for the courtesy seat. There rest were fixed on the first try. Here is my complaint and frustration, the speaker grill is vibrating when playing music, listening to AM or having a phone conversation, touching the speaker grill with my finger lightly makes the rattle go away, in fairness they have replaced the speaker, the grill and the panel (at least that is what I'm being told.) None of these solutions helped, other MKX's don't have this issue on a $1300 sound system option and at no point did Mark or anybody else with whom I dealt with say, "okay we think we fixed the issue let’s sit down in the car and see if it’s still there." I would not expect this after the first visit or even second but FIVE!!! What adds insult to injury is the first two times I offered to show them what the problems are (initially the speaker, the door squeaking and power seat) and both times the offer was refused…”we got it” I was told. They didn’t. One of those time was with the door, I could see the rubber boot was out and was rubbing against the door, they said they fixed it by tightening something up, when I look at it the boot was still out, no biggie, I gave them the benefit of doubt now after the rest of my experiences I don’t believe anybody look at it or looked at it well. Similar experience with the courtesy power seat, which on the 3rd try was not a memory module issue but instead courtesy module issue. The back cooling is a design issue and after 4 visits and an updated module, it is better but still poor performing though not the dealers fault anymore, hope Ford/Lincoln will come up with an appropriate solution. I’m working with Lincoln concierge to arrange the fix of the speaker with another dealer, this shouldn’t be this hard it’s not a software gremlin just a vibrating grill (I put a rubber washer that helped reduce the number of times it vibrates by 50%) In fairness, each time I came they took the vehicle to work on without pushing back and Mark has been courteous when dealing with me so I don’t know if the overall service experience is the dealers fault or Marks but there is a general feeling of churn and burn and if we don’t fix it the first time we will fix it the next time or the 5th time. Maybe the reason they are so busy is because there is never enough time to fix it right the first time? As a Lincoln owner expect a Ford dealer experience and not a Lincoln experience. More
by Thisguy159
Employees Worked With
June 20, 2016
Excellent Experience Both my wife and I had a great experience on buying a new car. Compared to other dealerships, there was no pressure when you walked into the dealersh Both my wife and I had a great experience on buying a new car. Compared to other dealerships, there was no pressure when you walked into the dealership. Vince did an excellent job explaining the overall features and packages available. Not only was he knowledgeable about the Ford products but also was able to compare and contrast to other brands we had researched. The pricing was very fair and Vince was good to his word on getting us the best price. Finally, they are very helpful and walked you through all the services they provide. Overall, an excellent experience and would definitely consider going back on future purchases. More
by NewFord1
Employees Worked With
Vince Kerber
June 19, 2016
Exceptional Experience This was the best experience my wife and I had purchasing a new car. We were researching certified used cars online and found one at Fair Oaks that wa This was the best experience my wife and I had purchasing a new car. We were researching certified used cars online and found one at Fair Oaks that was on our list of potential cars. We emailed Ryan requesting information and availability of the car. He responded within an hour. We took a ride to see the car and give it a test drive. Ryan greeted us but was helping another customer so he introduced us to Clint Schreiber who was available to help us. He took us for a test drive and answered all of the questions we had. The car was a little over our budget but Clint was able to stay within our budget (including tax, fees, etc). We never felt pressured at any point during the process and they were willing to work with our needs. I would recommend Fair Oaks to anyone and they will be at the top of our list when we need to replace our other car. More
by Dunks101
Employees Worked With
Clint Schreiber, Ryan Holsman
June 18, 2016
Great car leasing experience! We just leased a Ford Focus from Fair Oaks Ford a second time. We have a great three years of service and look forward to another three! Both Pam and We just leased a Ford Focus from Fair Oaks Ford a second time. We have a great three years of service and look forward to another three! Both Pam and Jake were extremely helpful & professional. Everyone we have encountered at Fair Oaks has been friendly and helpful-never pushy. We highly recommend them whether buying or leasing. More
by MJC
June 18, 2016
Easiest car buying experience I have ever had. Everyone was friendly and honest. I used the Costco buying program. There was no haggling. No trying to "sell" me on any car or feature that I was not Everyone was friendly and honest. I used the Costco buying program. There was no haggling. No trying to "sell" me on any car or feature that I was not interested. Ryan Holsman knew every step of the process like a pro. Definitely will do business with this dealership and salesman again in the future. Dealership was slightly far for me to drive to - about 45 minutes from my house but well worth the trip. I had started my car buying process with another dealership and walked away because the customer service was so terrible. Fair Oaks Ford Lincoln is exceptional to deal with! More
by LWHappycustomer
June 09, 2016
Exceptional Dealership! We love doing business with the team at Fair Oaks! They are professional, knowledgeable and respectful. They even contacted us several weeks after we We love doing business with the team at Fair Oaks! They are professional, knowledgeable and respectful. They even contacted us several weeks after we got our new Lincoln to notify us that we qualified for an additional rebate and that we could anticipate a check in the mail! Kudos to Norm Zienty and his entire team at Fair Oaks. More
by HappyCarBuyer
Employees Worked With
June 08, 2016
Helpful, non pushy staff We were immediately greeted by a sales person who helped us begin our search. Once our vehicle was found they assisted us with financing as well as he We were immediately greeted by a sales person who helped us begin our search. Once our vehicle was found they assisted us with financing as well as held the vehicle for us as we had to leave before we could complete all the paperwork and returned the next evening. Once the deal was finalized we were offered all the typical add ons and extended warranties. We declined them all and they were completely accepting of that. At no time did we feel they were pushy or rude in explaining these options. It was just that, they explained our options and respected our decisions. We have already recommended this dealership. More
by EBS
June 07, 2016
Outstanding experience in purchasing a new vehicle Great dealership with wide selection of vehicles. Louis was extremely professional and knowledgeable and made me feel at ease without pressure while Great dealership with wide selection of vehicles. Louis was extremely professional and knowledgeable and made me feel at ease without pressure while looking for the best vehicle. I was treated very special by the entire staff and drove off with a new 150! The salesman are paid by salary which speaks highly of the dealership and the General Manager also made it a point to meet me and thank me for the purchase. Highly recommend this dealership More
by chicagodm
