Fair Oaks Ford

New car leased Very knowledgeable and helpful personal in every sector. Salesman Josh and Manager Mark made sure I was happy with the sale. Leasing procedure went ve Very knowledgeable and helpful personal in every sector. Salesman Josh and Manager Mark made sure I was happy with the sale. Leasing procedure went very smoothly More

Excellent Experience From Start To Finish Service from start to finish was fantastic. Nothing was ever hurried. Ryan was responsive and attentive. He always remembered my name as well as my Service from start to finish was fantastic. Nothing was ever hurried. Ryan was responsive and attentive. He always remembered my name as well as my wife's name. He was courteous and professional and also greeted my kids each time professionally. Great buying experience overall. More

Awesome!!!! I bought my 1st Ford from Fair Oaks Ford in Naperville in 1990. Since then it has been the only dealership I have gone to when I needed a car....new I bought my 1st Ford from Fair Oaks Ford in Naperville in 1990. Since then it has been the only dealership I have gone to when I needed a car....new or used. They truly do treat you like family. They are incredibly fair, customer minded and always deliver with you in mind.....customer first. I must also mention that their service department is the best around....period. This time my salesman was Jeremy Bloom. I highly recommend him to anyone going to this dealership with interest in a new ride. He was personable, professional and went WAY out of his way to make sure I ended up with what I was looking for and then some. Thanks Jeremy and to all at Fair Oaks Ford/Lincoln in Naperville. From the minute I walked in the door to the minute I drive away in a new 2016 Fusion.......you all continue to make it a pleasure to purchase a car from this dealership. I should know.....25 year customer and 7 cars. I will continue to go nowhere else. Everyone should do themselves a favor and try Fair Oaks Ford/Lincoln in Naperville. Bravo!!! More

Great Service Everytime We receive great service every time we visit Fair Oaks Ford in Naperville. The service advisors are always friendly and helpful! I would definitely We receive great service every time we visit Fair Oaks Ford in Naperville. The service advisors are always friendly and helpful! I would definitely recommend this dealer! More

Major patience! I started my quest with a 1-3 year old Escape in mind. I worked with Pam Hammersmith, who was very patient with me, knowing I was going to be a tough I started my quest with a 1-3 year old Escape in mind. I worked with Pam Hammersmith, who was very patient with me, knowing I was going to be a tough one to please! My husband and I suddenly switched gears and decided to look at a new vehicle. Pam took the time to explain and compare in detail the difference between leasing vs purchasing, both of which we began to consider. We had MANY questions, and she was able to provide all the answers. As it turned, out we now own (In time! Great financing) a 2015 MKC and love it. There were benefits to either situation, but we decided on the one that was ultimately best for us in the long run. The entire staff that we worked was very helpful, and never once did we feel any pressure. We did our research and we received a great price without having to haggle. I would very much recommend Fair Oaks Ford-Lincoln, and Pam Hammersmith as your salesperson. Thank you all for providing us with the confidence to move forward! More

20,000 mile check up C-Max plug in Car went in for the 20,000 mile service and I did not know what to expect. After some confusion realized that the dealer only did what was required a Car went in for the 20,000 mile service and I did not know what to expect. After some confusion realized that the dealer only did what was required and not the additional services that would have increased the cost of the service. I appreciate very much the honesty and trustworthiness of the technician and Anthony, the service writer. More

Outstanding Service Center After owning many cars during the last fifty two years, the Service Center at Fair Oaks Ford in Naperville is the BEST that I have ever dealt with! Th After owning many cars during the last fifty two years, the Service Center at Fair Oaks Ford in Naperville is the BEST that I have ever dealt with! The staff is very knowledgable, very well trained and extremely customer friendly. My Ford Fusion Hybrid is always ready when promised and I have recommended Fair Oaks Ford to many of my friends and neighbors. More

Overall a wonderful experience!! From the initial phone call to discuss the vehicle, to Pam having the truck washed and gassed up so we could test drive in style, to the ease of makin From the initial phone call to discuss the vehicle, to Pam having the truck washed and gassed up so we could test drive in style, to the ease of making the deal and sealing up the financing, this was one of the easiest car buying experiences we have ever had! More

Fast and easy purchase! When we showed up to buy the new truck,it was ready to go, Gassed up,cleaned up and perfect. The employees were all very friendly and helpful. Painles When we showed up to buy the new truck,it was ready to go, Gassed up,cleaned up and perfect. The employees were all very friendly and helpful. Painless buying experience. More

Fast and Easy No-haggle Purchase I started my new car purchasing experience on the internet. I looked into models, options and prices - as much as I could with the information availa I started my new car purchasing experience on the internet. I looked into models, options and prices - as much as I could with the information available. So, when I contacted Craig Holsman through the internet, I was reasonably sure of what I wanted. After a couple of emails, we spoke on the telephone. (Sometimes old technology works too.) Craig was very knowledgeable, and we discussed a couple of cars. When I decided on a particular vehicle, equipment & color, he told me 1. He could do a dealer trade and have the car in day or two, and 2. He gave me a fair “no-haggle” price. Based on that, I went to see Craig at Fair Oaks Ford/Lincoln. Within one hour, I took a test drive, he appraised my trade-in, and we made a deal; I had the car a couple of days later. It was an easy, reasonable way to purchase an automobile. I also dealt with Jake Lambert. Cars today are loaded with electronic systems, and Jake was very knowledgeable and helpful in explaining and setting up many things like synchronizing my cell phone to the car, setting up an internet account, programming the external keypad, and many things related to the functions of the touch screen. Several days later, I am still reading the owners’ manual, but the initial time with Jake was very important. In conclusion, let me say that this was one of my best car buying experiences, and I have had several. More