Fair Oaks Ford

I was very anxious and nervous to buy a new car especially since you hear so many bad things about car dealerships being "pushy" and "overwhelming." But Craig and Robert really supported my decisio especially since you hear so many bad things about car dealerships being "pushy" and "overwhelming." But Craig and Robert really supported my decisions, gave me options to feel comfortable with and I walked out with the car of my dreams. With much appreciation, Crystal More

I wanted and Edge with some specific features and FairOaks got my exact list of wants in a timely and FRIENDLY manner. There was no high pressure sales. I truly felt it was about what I wanted and FairOaks got my exact list of wants in a timely and FRIENDLY manner. There was no high pressure sales. I truly felt it was about what I wanted and not what they could sell me. More

As a member of a three generation "NOTHING but Ford Family" I love working with Fair Oak Ford and would not hesitate to recommend Norm Zienty and his team to everyone. As a Naperville Realtor for 30+ Family" I love working with Fair Oak Ford and would not hesitate to recommend Norm Zienty and his team to everyone. As a Naperville Realtor for 30+ years it is my pleasure to suggest to all my clients both new and old to call Fair Oak. My latest new car purchase from Fair Oak Ford (2 in May alone) was delivered by Jeremy Bloom who was well prepared and extremely patient with me and my questions. My new 2013 Fusion is a rocket ship compared to the last vehicle I personally drove and Jeremy did a fine job of not only explaining all the new gadgets, but also welcomed me with a smile when I showed up last Saturday and needed special help SYNCing my smartphone that isn't always so smart! At Leavenworth Realty our motto is; "The Service You Deserve" and we are proud to recommend Fair Oak Ford as an extension of us. More

Good overall experience just some difficulty with the paperwork and filing out correct address and had to go back to dealership to clear the matter up. They took care of me immediately when I came back paperwork and filing out correct address and had to go back to dealership to clear the matter up. They took care of me immediately when I came back to explain the mishap and I was out of there in a few minutes More

Overall, it was a good car buying experience. I really don't enjoy buying cars and I especially don't like the negotiating/haggling process. I really enjoyed our salesperson's low-key approach through th don't enjoy buying cars and I especially don't like the negotiating/haggling process. I really enjoyed our salesperson's low-key approach through the whole process. Of course, at the conclusion of the process the delivery manager and finance manager are trying the "hard sell" of extended warranties and rustproofing, but they took no for an answer far more easily than when I have purchased other vehicles. More

Just purchased a new Explorer, loved the sales person and everyone else I met. The best part was no pressure from anyone and my saleman busting his butt to find me a car. everyone else I met. The best part was no pressure from anyone and my saleman busting his butt to find me a car. More

Fair Oaks Ford was one of several dealerships I contacted while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, after some negotiation (and a better trade offer from another dealer) we came to what I thought was a fair price for both the trade-in and the Escape. I wanted an Escape in deep impact metallic blue which is apparently not that popular. Craig did a great job locating exactly what I wanted. The process of picking up the car was handled by Serafin and was smooth and professional. We got my phone hooked up with the Sync system and even made a test call. He went over all of the features and helped make me feel comfortable in my new car. They offered me additional warranties and body protection products, but did not put excessive pressure on me to buy. Overall, the experience was not painful at all (that's a rave from me - I hate shopping for cars) and I never felt pressured at any step of the process. They even filled the tank prior to delivery! I'd definitely buy from Fair Oaks again. More

Steve Trudnos was great to work with, his attention to detail and customer service skills made it enjoyable to purchase a new car. Thanks Steve and Bob! detail and customer service skills made it enjoyable to purchase a new car. Thanks Steve and Bob! More

Craig and the other sales help at Fair Oaks made buying a car for my daughter a great experience. No haggle on price. We were ready to look for a used car and Craig helped us see it was more cost effective t car for my daughter a great experience. No haggle on price. We were ready to look for a used car and Craig helped us see it was more cost effective to purchase "new". My daughter loves her Ford, Focus and all the fantastic bells and whistles that come with the standard package. Brandon went out of his way to help my daughter find a way to produce proof of graduation from college, syncing her phone to the blue tooth as well as showing her how to operate all the other accessories. We will definitely consider coming back to Fair Oaks Ford when we are in the market for another new car. More

Craig Holsman went above and beyond in his attempt to locate an Explorer for us with the options and in the color we wanted. After a car we had selected from another dealer and put a deposit on a Saturd locate an Explorer for us with the options and in the color we wanted. After a car we had selected from another dealer and put a deposit on a Saturday ended up being sold that same day before Craig could finalize the transfer, he worked hard to locate another, but with supply limited and our desire to have our preferred color the outcome was in doubt. Craig not willing to give up went to his boss and came back with a very good offer for us to get into a Explorer they had in-stock that we previously had passed on given the price. In the end we could not be happier with the deal we got and the great Explorer in our preferred color we now own. More