Fair Oaks Ford

Well I am once again here to rate another new vehicle purchase at Fair Oaks Ford-Lincoln. I am beginning to lose count of how many vehicles I have purchased (seven and counting) at Fair Oaks Ford-Lincol purchase at Fair Oaks Ford-Lincoln. I am beginning to lose count of how many vehicles I have purchased (seven and counting) at Fair Oaks Ford-Lincoln and that is because of the wonderful customer service I have always received. It starts from the top with General Sales Manager-John Krajnovich, Internet Sales Manager-Craig Holsman, Customer Relations Manager-Robert Wojtan, and Finance Director-Doug Gose. All of these people do a wonderful job with providing the customer with a pleasant vehicle purchase experience. My latest purchase on August 4, 2012 was a 2012 F-150 Lariat Crew Cab 4x4 and let me tell you I could not be any happier with my new truck and the great customer service I received. Unfortunately I gave Internet Sales Manager Craig Holsman a tough job in finding the right F-150 for my needs. I needed a truck with the max tow package. I didn't know it would be so difficult to find such a truck with the options I wanted. When I was ready to give up and wait til another time to purchase, Craig keep looking and eventually found the truck that fit my needs. Craig had the new truck delivered to his dealership in a couple of days and it was ready for delivery on the day I was ready to purchase. Craig is the best person I have every had the pleasure of purchasing a vehicle from. I will always recommend Craig to my family and friends if they have a need to purchase a new vehicle. Fair Oaks Ford has a true professional working at their dealership. Working with Customer Relations Manager Robert Wojtan was also very pleasant. I was very hesitant to purchase the protection package for my new truck but Robert explained the benefits of the package and since my new truck might have to be parked full time outside it made sense to have the "extra protection". I appreciated the help with this decision Robert Wojtan gave me. Last but not least Finance Director Doug Gose again went above and beyond with helping secure my financing. He took his time to explain all the paperwork thoroughly and made the sure I was happy with the deal. I even got to experience working with the service department after only three days of owning my new truck. I thought I was having an issue with my new truck. I stopped by the service department and after speaking with the service staff and having a service technician take a ride with me to hear first hand what I was talking about, it was nice that everyone in the service department took their time to help explain what was going on with my new truck and to make sure I was helped put at ease that nothing was wrong. I am happy to tell everyone that I am a loyal Fair Oaks Ford-Lincoln customer and that you will not be disappointed in doing business with Fair Oaks Ford-Lincoln. More

The customer service, friendliness and overall experience was great. Rueben was very informative and Craig was a pleasure to deal with, This is the 4th Ford I have bought from Craig and would highly recommen was great. Rueben was very informative and Craig was a pleasure to deal with, This is the 4th Ford I have bought from Craig and would highly recommend him to others. More

This has been a great purchasing experience. Very smooth and easy. I have been a Honda owner for 20 years and I'm very happy with the switch. and easy. I have been a Honda owner for 20 years and I'm very happy with the switch. More

I found Craig of Fair oaks thru the website " Truecar.com ". From the moment that Craig reached out to us he has been the nicest, the easiest sales person to speak to and to deal with. The price Truecar.com ". From the moment that Craig reached out to us he has been the nicest, the easiest sales person to speak to and to deal with. The price that true car game us was the price that Craig honored and stuck to until my vehicle arrived. while he was not able to find the 2013 Mustang GT that we were looking for at any other location he ordered exactly what we wanted. The experience only got better as we arrived to meet in person, took my sons with me and they had the opportunity to see how a customer should be treated upon arrival. The ford dealer 5 minutes from my house will never get our business, our business belongs to Craig & Fair Oaks. More

The guys at Fair Oaks bend over backward to meet your needs. We had been looking at three brands of hybrids and I test drove all three (Ford, Toyota and Hyundai) the same afternoon. Craig and Rod were needs. We had been looking at three brands of hybrids and I test drove all three (Ford, Toyota and Hyundai) the same afternoon. Craig and Rod were helpful throughout the process and among the reasons we chose a Ford Fusion, after seeing good reviews of this dealer on Edmunds.com. When it turned out that the Fusion I test drove early was not available later that day, Craig went out of his way to find one with the package options I wanted in another state, and within 48 hours the car was in Napervilel and was ours. Financing was easy; the only time we felt a bit pressured was in deciding whether or not to purchase the protection package, which we eventually did after a price negotiation. I would have no qualms about referring my family or friends to Fair Oaks. Everything was thoroughly covered and explained by the time we became their last customer of July, 2012 that night. More

Craig H. did a great job trying to find the elusive 2013 Escape; ultimately reserving one the dealer had on order which saved us a few weeks had we ordered one. When the car arrived while Craig was on vacat Escape; ultimately reserving one the dealer had on order which saved us a few weeks had we ordered one. When the car arrived while Craig was on vacation, Jeremy B. stepped in and did an awesome job completing the sale just as Craig promised- No Surprises. Jeremy made sure the car was ready to test drive when we got there and explained all the features including helping to Sync our mobile phone. The paperwork was easy and straight forward to understand. Sales Manager John K. supported the negotiated price we wanted and made sure we were completely satisfied before we left.The whole process was surprisingly low pressure respectful and courteous. I think its also important to mention that when Ford announced the recall, one of their mechanics Mark F. contacted me on my cell phone before I even heard about the recall on the news. He along with the service team at Gurnee Ford had coordinated picking up the car within the hour and gave us a loaner until the repairs were made. The repairs also happend in the time frame promised and we are excited to have our new Ford Escape....Thank You Fair Oaks and Gurnee Ford! More

We had been to many dealerships over the past several weeks in the search for a new work truck. All the other dealers got offended if we didn't make a decision right then and there. Bobby and Sam at the weeks in the search for a new work truck. All the other dealers got offended if we didn't make a decision right then and there. Bobby and Sam at the Fair Oaks used car dealership were just happy to have us pay them a visit. We saw a truck online, but didn't realize it was up at the Gurnee store. Sam made sure it was brought down the next day, so we could take a look at it. Bobby came in on his day off to make sure everything was to our liking. Never got any pressure from Bobby, which we really appreciated. He let us move at our own speed, never showing frustration when we wanted to talk things over, unlike many of the other dealers. Then after the purchase, Robert Wojtan was able to get the truck in right away for the after purchase protection package, and also had great recommendations for a tonneau cover installation. Left feeling like we got a good deal, which is about the best feeling you can get when making a big purchase like this. More

My new-car buying experience was outstanding because Serafin was very friendly and was very informative about the car's options and capabilities during the test drive. he was very knowledgeable about t Serafin was very friendly and was very informative about the car's options and capabilities during the test drive. he was very knowledgeable about the product and was fair during the negotiation in dtermining my trade-in value. Bob and Paul were very helpful as well in determining warrantee purchase. More

Blown away by John and his dealership! I went in looking for a used something to replace my van that had just blown up, I told John I needed something with 4 wheels, a motor and low payments...He went above for a used something to replace my van that had just blown up, I told John I needed something with 4 wheels, a motor and low payments...He went above and beyond anything I could have ever expected helping my husband and I crunch the numbers and looking at everything and in the end we decided on a NEW Ford Fusion! There was absolutely no pressure and the staff is OUTSTANDING. We were at the dealership for several hours and the entire experience was like spending an afternoon with friends. More

We have purchased three cars in the last two years all from Fair Oaks Ford. We will continue to buy our cars from this dealer as well as recommend them to friends and family because of the outstanding se from Fair Oaks Ford. We will continue to buy our cars from this dealer as well as recommend them to friends and family because of the outstanding service from the moment you walk in to buy your car to the time you no longer own your car. Jeremy Bloom is one of the most outstanding sales people we have encountered. He is warm and friendly and very knowledgeable and attentive. John, the GM, is also wonderful to work with as well as the finance department and the service department. More