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Fair Oaks Ford

Naperville, IL

4.7
3,186 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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2055 W Ogden Ave

Naperville, IL

60540

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Showing 3,186 reviews

December 22, 2020

Serafin is unbelievably helpful and accommodating. The best way to describe Serafin to me is a "normal" person. Meaning, he is one of the best salesperson I've ever dealt with because at no point was I s More

by Happy and Safe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Serafin Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Wojtan
Dec 29, 2020 -

Fair Oaks Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

December 16, 2020

Excellent service! I was very happy with the service I received. The person I dealt with did not push or force me to buy something I did not want. More

by marcsmith10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badges Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2020 -

Fair Oaks Ford responded

Hello , we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

December 09, 2020

Thank you to Salesman Jesus Nunez he did a great job thorough out the whole process from the start to the end! Very professional good job Jesus!!! More

by Jocnun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Fair Oaks Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Fair Oaks Ford! We hope to be of service to you again! Take care!

December 06, 2020

Jorge was great from start to finish! Professional and enjoyable to work with! 10/10 would recommend! I love my new car. thank you so much! More

by emorgs00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Fair Oaks Ford responded

We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 06, 2020

I didn’t think I would buy a Lincoln but now I am so happy that Badges helped me find my new car! Awesome service by everyone who helped. More

by Natalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badges Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Fair Oaks Ford responded

Nancy, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 06, 2020

We are from Rockford and decided to go to Fair Oaks just to peruse the Lincoln Nautilus selection as they have a huge inventory on their lot. Our intent was just to look however we drove home in a new Nauti More

by jgregg1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Badges Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Fair Oaks Ford responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fair Oaks Ford. We hope to be of service to you again! Take care!

December 05, 2020

We were very impressed with the level of service we received in purchasing our new car. Darren was extremely well informed about every aspect of the car which raised our comfort level in our decision More

by Erinlcg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darren Sanders
Dec 10, 2020 -

Fair Oaks Ford responded

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 05, 2020

I received excellent service without all the salesman xx! getting my vehicle was straightforward and I did not feel like they were hiding any numbers from me during my experience. More

by Work
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrell Williams
December 04, 2020

Badges was very professional and made the buying process smoother. However, the after market and closing needs to be streamlined to save the customer time More

by klprist
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Wojtan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gohmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Badges Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Fair Oaks Ford responded

Thanks for taking the time to leave feedback. If you have any additional needs or questions, we will be more than happy to assist you.

December 02, 2020

Badges did a great job squaring away my new lease upgrade. He was very knowledgeable and made the process simple and easy. Would definitely recommend. More

by Kate.ruyter
Recommend Dealer
Yes
Employees Worked With
Badges Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Fair Oaks Ford responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It is great to hear our Staff took such great care of you! We hope to see you here again!

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