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Fair Oaks Ford
Naperville, IL
3,189 Reviews
In a simpler time, car buying was an exciting event, and we strive to bring that experience back to each of our customers. Fair Oaks Ford is part of the surrounding community, and our open and honest sales process reflects our history as a trusted local dealership. Fair Oaks Ford has been faithfully serving the Naperville and surrounding areas for close to 38 years now. In that time, we’ve developed a reputation for friendly, courteous, and knowledgeable sales and service. We believe in offering you a transparent sales experience. No spooky sales tactics. No bait and switch. No commissioned salespeople, in fact. We pride ourselves on the genuine difference you’ll find here at Fair Oaks Ford. We are simply the best local Ford and Lincoln dealer in Naperville and the greater Chicago area, and our accolades and reviews prove it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,189 reviews
July 06, 2020
Excellent experience. Bob was very helpful and attentive. I got a great deal on the vehicle i wanted but didn't have to drive all over. Very nice place. attentive. I got a great deal on the vehicle i wanted but didn't have to drive all over. Very nice place. More
by Robin T.
Employees Worked With
Bob Williams
July 01, 2020
Great customer service, test drove 3 different vehicles and salesman Jorge was very patient and helped me find the perfect vehicle! I’m very happy with my first car purchase! and salesman Jorge was very patient and helped me find the perfect vehicle! I’m very happy with my first car purchase! More
by billyjohnson3480
June 30, 2020
Badges was very attentive to our needs. He was well versed in the car attributes. It felt like he was very helpful as opposed to just making the sale. And I was very appreciative to the follow up pho versed in the car attributes. It felt like he was very helpful as opposed to just making the sale. And I was very appreciative to the follow up phone calls. More
by awojciechowski
June 29, 2020
Bajes was wonderful! He put up with my indecisiveness for a couple hours. He was very good about showing me the SUV’s details. I actually am going to stop by again so he can review more with me. a couple hours. He was very good about showing me the SUV’s details. I actually am going to stop by again so he can review more with me. More
by Lfausze
Employees Worked With
June 29, 2020
Nice people to do business with!They treat you with Nice people to do business with! They treat you with respect and great follow through. Good listeners and willing to put you in your next vehicle wit Nice people to do business with! They treat you with respect and great follow through. Good listeners and willing to put you in your next vehicle with ease. WOULD RECOMMEND! More
by "LARRY O KEY"
June 29, 2020
Overall great buying experience. everyone was down to earth And nice. I would highly recommend them! It’s nice to see people who truly care. Other places I got attacked like they were vultures. Not Fair earth And nice. I would highly recommend them! It’s nice to see people who truly care. Other places I got attacked like they were vultures. Not Fair Oaks... Thank you, Jesus. More
by Keloc
Employees Worked With
June 29, 2020
Being from over 2.5 hours away this dealership is amazing! We worked with Sam, Jesus, Jeremy, Emir and the service manager. They are a first class dealership and made it a wonderful buying experience amazing! We worked with Sam, Jesus, Jeremy, Emir and the service manager. They are a first class dealership and made it a wonderful buying experience. From calling up about a specific vechile, test driving, trade in, financing to delivery... a 10 of 10 rating! Everyone in the dealership is friendly and welcoming! Appreciate making this a great experience! More
by Brian Barron
June 29, 2020
Great people who offer fair prices! I had a great experience trading in my car and purchasing a used car. I highly recommend working with them!! experience trading in my car and purchasing a used car. I highly recommend working with them!! More
by lb
June 22, 2020
Don't make assumptions about your customers We had a not-so-great experience and I would recommend anyone looking for their first car to give a hard pass to this dealership. We had called in adv We had a not-so-great experience and I would recommend anyone looking for their first car to give a hard pass to this dealership. We had called in advance to book a test drive and were told to speak to a specific person on arrival. We didn't speak to that person AT ALL and wound up with a salesman who took us over to the Escapes we were considering and basically was like "Pick One." While the test drive was generous, the experience back at the dealership was terrible. Not only did we NEVER receive any kind of pricing on the Escape, but we were consistently pestered about our monthly payment. When the second salesman came over he was extremely condescending and assumed because my husband and I are younger and have just purchased a home, that we would not be able to afford an Escape. We then were given a condescending "life lesson" about how we spend money on nice things to reward ourselves, but apparently my husband and I were spending too much money, according to him. We were basically told "Thanks, but no thanks," and were shown the door. If you're buying your first car and don't want to start haggling over your monthly payment, or work with the person who you thought were going to work with, give this dealer a pass. More
by mmp9876
Employees Worked With
Not Sure
June 19, 2020
MR. Adam Liaromatis was very helpful and well knowledgeable with my inquiries on the trucks I asked about. Will highly recommend him to my family and friends when searching for their new vehicles knowledgeable with my inquiries on the trucks I asked about. Will highly recommend him to my family and friends when searching for their new vehicles purchases. Thanks again, Adam for all of your help, expertise and patience with my request. Roberto E Nares, 😎👊 More
by r.nares
Employees Worked With
Adam Liaromatis
