Falcone Volkswagen Subaru & Saab - Service Center

Customer pleased with service I took my vehicle in to have the windshield replaced after it was hit with a rock. After talking to Safe Lite Glass and first trying to schedule the r I took my vehicle in to have the windshield replaced after it was hit with a rock. After talking to Safe Lite Glass and first trying to schedule the replacement with them, they alerted us to the fact that Subaru has a 5 year warranty on glass on 2015 and 2016 Subarus. We took it to Subaru thinking that it was a long shot that they would cover it especially since it is 100% covered by our insurance. Shockingly, the manager (Shelby) said that they would cover it. They told me that it would take 3-4 hours to complete the job, which it did---3.5 hours. About in the middle of the time period, Brady came to the waiting room to check on me and make sure that I was doing oK. Luckily I am knitting a baby blanket for my nephew, so I had plenty to do. But it was nice of him to check. About the time my vehicle was done, they had a surprise presentation and award made to Mr. Falcone, which I stayed around to see, as I saw all the Falcone personell gathering in the showroom. Pretty impressive award. Was glad I could see it! The presentation brought tears to my eyes and I have never even met Mr. Falcone---only seen him on tv commercials! Nice to hear all that he has done and makes me feel good to support such a fine business! Very pleased with service at Falcone! Great job! More

They are the Best...Nothing else to say. Falcone is the best period. They genuinely take care of their customers. I bought my Subaru Outback at the end of 2015 and never looked back... They Falcone is the best period. They genuinely take care of their customers. I bought my Subaru Outback at the end of 2015 and never looked back... They take care of you and for that I'm very grateful. I'm a forever Falcone fan or customer More

First Maintenance visit with Falcone This was my first maintenance visit of our new Subaru, purchased from Falcone in April. Every element related to my visit exceeded expectations from This was my first maintenance visit of our new Subaru, purchased from Falcone in April. Every element related to my visit exceeded expectations from initial confirmation to gentle reminders of the upcoming appointment. Their attention was appreciated. I've told anyone interested in buying a car that they should go to Falcone. In our 50+ years of buying cars, Falcone by far exceeded all other car-buying experiences We were given, and continue to receive, outstanding customer service. We are well cared for professionally as a valued Subaru client. More

Integrity knows no distance My car broke down in Columbus, Ohio while I was out of town. My wife and I are so appreciative of the honest and capable people at Falcone Volkswagen My car broke down in Columbus, Ohio while I was out of town. My wife and I are so appreciative of the honest and capable people at Falcone Volkswagen that we had our car towed 200 miles to the Falcone dealership. As always, the service we received there is second to none. They go above and beyond to provide outstanding service and this situation was no exception. More

I love my dealership! I have a year old CrossTrek and love it. I came in for routine service for 12,000 miles and it couldn't have been smoother. The waiting room is amazin I have a year old CrossTrek and love it. I came in for routine service for 12,000 miles and it couldn't have been smoother. The waiting room is amazing, staff great, and whole experience far and above any other dealer I have dealt with in 50 years. More

Service I just bought a Passat from somewhere else and bought it into the service department for the air bag recall. I chose Falcone because I know it has bee I just bought a Passat from somewhere else and bought it into the service department for the air bag recall. I chose Falcone because I know it has been at this location for years, when I called everyone was nice and friendly and got me right in, this is why I decided Falcone will be the service department for all my future needs Thanks. More

40k Checkup I came in for my 40k checkup on my Jetta. The staff courteous, informative and truly caring. The work and inspections were carried out quickly and eff I came in for my 40k checkup on my Jetta. The staff courteous, informative and truly caring. The work and inspections were carried out quickly and efficiently. The cost was fitting for what was done. The waiting area was clean and comfortable. All in all a very good experience. More

Falcone is the best. Brought my 2000 Beetle in for service because the air conditioning was not functioning. They diagnosed the problem that day and gave me a beautiful wh Brought my 2000 Beetle in for service because the air conditioning was not functioning. They diagnosed the problem that day and gave me a beautiful white 2017 Passat loaner car since parts had to be ordered.The repairs were completed and at a reasonable price.I was kind of sad to have to give up that beautiful Passat but I really did miss my Beetle.When I turned on the air conditioner, it was like a winter arctic blast. Great job guys. Thank you for such good service. Sincerely, Arthur Anderson More

Excellent Service - Every Time I'm extremely happy with the service I get every time I take my vehicle to Falcone. Steve Halloran is very personable, informative and makes sure I'm I'm extremely happy with the service I get every time I take my vehicle to Falcone. Steve Halloran is very personable, informative and makes sure I'm happy with my visit. More

100 miles Your story: Came in for routine oil change and service. Also had some superficial scratches removed. We drive 100 miles to come here so we apprecia Your story: Came in for routine oil change and service. Also had some superficial scratches removed. We drive 100 miles to come here so we appreciate the very timely service, comfortable waiting area and very friendly staff More