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Falmouth Toyota
Buzzards Bay, MA
1,910 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,910 reviews
April 29, 2015
Service In 1989 I bought a new Toyota Camry at Falmouth Toyota . The service provided here has been excellent . The advice given regarding any service or rep In 1989 I bought a new Toyota Camry at Falmouth Toyota . The service provided here has been excellent . The advice given regarding any service or repairs has been excellent and given in a friendly manor . More
by Fred 321
April 29, 2015
Request for my input I have been going to Falmouth Toyota since the late 1980's for service...and finally purchased my first Highlander from them in 2008....after a Camry I have been going to Falmouth Toyota since the late 1980's for service...and finally purchased my first Highlander from them in 2008....after a Camry wagon for 15 plus years. More
by Crimson
Employees Worked With
Other Employees :
Julie and Terry in Service check out area., Townsend Wells, Jesse Szumita, Jodi Bertrand
April 29, 2015
Consistantly great service Once again, I am happy to report I've received wonderful service at Falmouth Toyota. Steve Springer has helped me with my last 3 or 4 vehicles. When m Once again, I am happy to report I've received wonderful service at Falmouth Toyota. Steve Springer has helped me with my last 3 or 4 vehicles. When my husband died a few years ago, Falmouth Toyota made it so easy for me to return his leased vehicle and then help me get a car I could afford. I will always be grateful for the help you gave me at that difficult time. I always recommend your dealership to my friends. More
by amdc
April 28, 2015
Best Dealership we have ever dealt with We bought our 2004 Highlander here, our 2013 Tacoma Truck here, and had come for service for 11 plus years. Tony and his staff could not be better. Ta We bought our 2004 Highlander here, our 2013 Tacoma Truck here, and had come for service for 11 plus years. Tony and his staff could not be better. Taylor and Jared are wonderful and I am sure the others are as well, but have not gotten to know them yet. It was time to retire the Highlander after 124,000 miles and we worked with John O'Keeffe in sales. He was very patient with all of our test drives and needs. My husband is very tall and we found that the RAV would seat him both for comfort and safety. John answered all of our questions, helped set things up with my phone/Bluetooth interface. He was professional and could not have been nicer. I never mind coming for service to Falmouth Toyota because the waiting rooms are comfortable, coffee tea and snacks are offered, and when it is nice out there is an outside place to sit --the picnic area. They won't let you drive if a repair is needed for safety--they offer a loaner. My husband is picky, ran his own auto repair shop many years ago and he thinks they are top-notch, and I do too. Plus they stay on time with their scheduling (very important). Lots of smiles at this place (staff and customers). Customer service is everything and these people could write a book on it or offer seminars. Thank you. More
by Judith and Richard
Employees Worked With
Other Employees :
The lady at the cashier is always nice
April 27, 2015
Feeling Safe I love Falmouth Toyota because when I leave there, I know that I received the best service possible and that I trust them so much that I feel safe. I love Falmouth Toyota because when I leave there, I know that I received the best service possible and that I trust them so much that I feel safe. More
by carole mourad
April 24, 2015
Great Experience Very pleasant experience dealing with Caleb in purchasing a new Toyota Highlander. Straight forward, honest and user friendly. Overall, made this expe Very pleasant experience dealing with Caleb in purchasing a new Toyota Highlander. Straight forward, honest and user friendly. Overall, made this experience one that makes you understand why Falmouth Toyota has so many repeat customers. We are one of those repeaters!! Peter and Anthony were especially helpful as well!! Great dealership!! Mike and Janet More
by Mike and Janet
April 23, 2015
Wonderful! Wonderful sales people and wonderful service. Everyone was very helpful and I love my car. This is my second Prius and will most likely get a third on Wonderful sales people and wonderful service. Everyone was very helpful and I love my car. This is my second Prius and will most likely get a third one day. More
by Ronni Simon
April 23, 2015
Great Experience! It's great to absolutely trust that my car is expertly cared for and working with such competent people is a pleasure. I would without a doubt recomme It's great to absolutely trust that my car is expertly cared for and working with such competent people is a pleasure. I would without a doubt recommend Falmouth Toyota to anyone looking for a vehicle or is in need of dependable service. More
by dpearson
April 22, 2015
My Go To Dealer My family has bought or leased 8 cars from Falmouth Toyota and our experience has always been exceptional, from sales, finance and o going service. Th My family has bought or leased 8 cars from Falmouth Toyota and our experience has always been exceptional, from sales, finance and o going service. The most important factor is trust! More
by mbihari
April 21, 2015
Purchase of 2011 Prius We were looking for a used car and had a limited budget. David Digravio helped us find a good fit and was also very helpful with paperwork, etc. Low p We were looking for a used car and had a limited budget. David Digravio helped us find a good fit and was also very helpful with paperwork, etc. Low pressure, pleasant experience and we are very happy with the car. More
by JeffL
