Falmouth Toyota

I was extremely pleased with my car-buying experience with Falmouth Toyota and Anthony Spagone. I am always leary of heading into a dealership and held an assumption of being greeted by the stereotypica with Falmouth Toyota and Anthony Spagone. I am always leary of heading into a dealership and held an assumption of being greeted by the stereotypical not-to-be trusted car salesman. Not the case with Falmouth Toyota. When I stepped into the dealership, I was introduced to a Anthony. Anthony was very professional - asked me what I was looking for and guided me to the vehicle that met my needs (I knew I wanted to look at a Highlander and the features but not which model - SE or luxury, etc) After a test drive, he sat me down to address any questions. No pressure - clearly wanted to make sure I walked out understanding all I wanted to about the Highlander (I was also looking at Honda product). It took me a few days to get back to Anthony and I was surprised he wasn't hunting me down with phone calls (as the Honda dealer was). Once we agreed to what I felt was a very fair deal for the Highlander, Anthony introduced me to Amy to complete the financing. Amy was also very professional. On the day of pick up, as I waited briefly for Anthony to finish with another customer, two other staff asked me if I was being helped (not in a pushy way but clearly wanted to be certain a customer was attended to) [Mr. Murphy must be very selective in who he hires and also must have guidelines for how customers are treated.] My insurance company was not quick and, as a result, the final transaction and pick up took longer than we expected. Anthony was very patient and did all he could to help move the transaction along (contacting the insurance co. a couple times). During the day of pick up, Anthony also took the time to sit me in my new vehicle and walk me through the various features (including helping me set up the bluetooth) which I greatly appreciated. He also showed me the books, including a quick reference one - in case I didn't remember all he went over. Throughout the whole process, Anthony also made sure my kids and I were comfortable (offering drinks, muffins, etc). He made my girls feel so comfortable that they wanted to know when we could go back to see Anthony. I selected Falmouth Toyota after listening to two neighbors and their positive experience with Falmouth Toyota (one with sales, the other with service). I will now continue to go to Falmouth Toyota based on my own positive experience and will likely influence family and friends to do the same when they hear of the professional, customer-service focused Falmouth Toyota. More

My entire experience at Falmouth Toyota was fantastic. From the selection, the friendly (no pressure) staff, and with the service department...all excellent. They made me feel as if I were the most impor From the selection, the friendly (no pressure) staff, and with the service department...all excellent. They made me feel as if I were the most important customer at all times. I'd highly recommend this dealership ! More

Anthony made me feel very comfortable from the moment that I met him. I told him what I was looking for and to my surprise Falmouth Toyota had the 2011 Red Prius that I was hoping to purchase. It was a that I met him. I told him what I was looking for and to my surprise Falmouth Toyota had the 2011 Red Prius that I was hoping to purchase. It was a done deal. More

Everything about the sales end the RAV 4 was extremely positive, where Falmouth Toyota fell short was on the trade in value of our automobile. Kelley Bluebook trade in had it valued over $1000. higher tha positive, where Falmouth Toyota fell short was on the trade in value of our automobile. Kelley Bluebook trade in had it valued over $1000. higher than the trade in allowance given to us. Since I had no plan to actually buy a car on my first visit I hadn't researched the value of our car. I don't know how much negotiating room Ken has in these matters but in retrospect I will be more prepared in the future. More

Our visit to Falmouth Toyota was most welcoming. Ken Our visit to Falmouth Toyota was most welcoming. Ken Collings our sales rep was so knowledgeable, and understood exactly what we were looking fo Our visit to Falmouth Toyota was most welcoming. Ken Collings our sales rep was so knowledgeable, and understood exactly what we were looking for in a new car! We had several communications with him before buying, both in person and on the phone. Each conversation was very positive,and we always felt that Ken truly had our best interest at heart. More

Since 1993 we have purchased all of our vehicles(new)at Falmouth Toyota as we have had excellent service and find their employees to be a very accomodating without being "pushy". We actually live closer t Falmouth Toyota as we have had excellent service and find their employees to be a very accomodating without being "pushy". We actually live closer to two other Toyota dealerships, but choose to go the "extra miles" for the superior service and better prices. We have always been treated very fairly with our trade-ins, both by a now retired salesman, and currently by Anthony Spagone. Anthony was very pleasant, knowledgeable, and accomodating and I have already recommended him to friends who will be in the market for a new vehicle in the very near future. We also continue to return to Falmouth Toyota because of their excellent reputation. More

This was my first time at Toyota of Falmouth, having owning many toyotas this dealership was the best one we have gone to and it wont be the last time, the friendliness of staff was exceptional with no owning many toyotas this dealership was the best one we have gone to and it wont be the last time, the friendliness of staff was exceptional with no pressure to make a purchase. I have dealt with many sales personnel but never like Ken Collings, my husband came home and stated "I had one of the best salesman I have had to deal with from introduction of our vehicle to signing a sale" Ken Collings was excellent in both of our opinions, I have never had a sales person sit in any of my Toyotas and explain detail for detail on how every piece of my new sport utility worked this meant alot to us he did this for myself and had done this for my husband the day before we made the purchase with such an upbeat positive attitude like I was one of his family members or good friends, I will tell you my family loves toyotas and I will not hesitate to send anyone interested in a toyota to this dealership, Ken is an excellent asset to that facility, with also mentioning Peter in finance excellent explanation on all my paperwork and answered every question we had (great attitude), and my husband also met John in Service who explained all the services this Toyota had to offer, also with an excellent attitude, over all I was very satisfied with this Toyota of Falmouth and will send anyone intersted in a toyota vehicle to this dealership where we were explained everything about our vehicle so thoroughly from vehicle to sales to finance to service we met every part of this toyota family and we have nothing but exceptional things to say about this dealership. Thank you so much Toyota of Falmouth More

Great experience with no pressure. Accommodated all my needs, this is the fifth car my family has purchased from Falmouth toyota, what else needs to be said. needs, this is the fifth car my family has purchased from Falmouth toyota, what else needs to be said. More

David DiGravio has been our salesman for many years. He has sold us 3 or 4 Toyotas in the past years and his service has been excellent. This is the reason we return to David and Falmouth Toyota. He is has sold us 3 or 4 Toyotas in the past years and his service has been excellent. This is the reason we return to David and Falmouth Toyota. He is efficient, friendly and insists on customer satisfaction. We would like to mention that Peter, too, is most helpful and personable. He is so proficient in the use of that adding machine! More

I appreciate all the time and effort Ron Sjahfiedin took on the sale of the 2008 Toyota Tundra. This is my second vehicle I purchased from Ron and Falmouth Toyota. I've always had great service with Taylor on the sale of the 2008 Toyota Tundra. This is my second vehicle I purchased from Ron and Falmouth Toyota. I've always had great service with Taylor in the Service Dept. He explains everything that will be done on the vehicle and price. I also worked with Peter one of the Office Managers on my loan. Everyone did a great job. I'm very satisfied with Falmouth Toyota and everyone working there thank you Tom. Joseph Sweetland More