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Family Ford of Enfield
Enfield, CT
1,779 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,779 reviews
May 22, 2021
First person I spoke to on phone was rude because I didn’t buy the car there but was having it towed there. I explained I was told they would only tow to closest dealer he pretty much called me a liar didn’t buy the car there but was having it towed there. I explained I was told they would only tow to closest dealer he pretty much called me a liar. I then explained what my dealer said was wrong and the battery was tested good. I show up to pick it up and they replaced the battery. I then had to bring it to Greenfield for the software update on the emergency brake shock was the issue I told them about. Wouldn’t recommend this place to anyone. More
by jwestcott11
Verified CustomerEmployees Worked With
May 21, 2021
As always I bring my 2011 ford F150 to Family ford for general maintenance and and of course repair, which is rarely needed. On this visit I knew I had a problem with the front end. The crew at Family For general maintenance and and of course repair, which is rarely needed. On this visit I knew I had a problem with the front end. The crew at Family Ford identified and corrected the problem in an expedient manner. Service well done. Thanks Family ford! More
by MikeB
Employees Worked With
May 21, 2021
They were very friendly and did a top notch job finding out what was wrong and getting it fixed. I will go back to them in a heartbeat and recommend them to all my family and friends. out what was wrong and getting it fixed. I will go back to them in a heartbeat and recommend them to all my family and friends. More
by head52
Employees Worked With
Kyle Archidiacono
May 17, 2021
Have always gotten good service and helpful advice from everyone at Family Ford of Enfield. My only complaint is with this survey format that requires 25 words or more to validate my response! everyone at Family Ford of Enfield. My only complaint is with this survey format that requires 25 words or more to validate my response! More
by DWJOURDAN
May 16, 2021
Job well done...as always! I had my alignment checked and my Explorer detailed, it looks brand new! Agnes & Ken were fabulous! They are always so helpful! Thank you! my Explorer detailed, it looks brand new! Agnes & Ken were fabulous! They are always so helpful! Thank you! More
by ZEEK23
May 14, 2021
It was great , 25 words is way to many, if you keep putting a minimum people aren’t going to fill out the survey like I almost didn’t putting a minimum people aren’t going to fill out the survey like I almost didn’t More
by Cptrescue
May 14, 2021
We are a new customer and are very impressed with Family Ford.The facility is very clean and the staff has great follow up. We will be back. Ford.The facility is very clean and the staff has great follow up. We will be back. More
by JOEFRATINI
Employees Worked With
May 13, 2021
Service department gets me an appointment in a timely manner they take time to review the repair of my auto ,and have the knowledge to get the job done right the first time. I have been pleased by the w manner they take time to review the repair of my auto ,and have the knowledge to get the job done right the first time. I have been pleased by the whole department More
by Johns
