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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,819 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,819 reviews

October 31, 2024

Good service. Family Ford of Enfield is trustworthy and reliable. Thank you for the help More

by Chrisbchkn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Family Ford of Enfield responded

Thank you, Chris, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

October 31, 2024

It was seamless experience salesman Andrew was great to deal with I had few issues with the back office but all minor and I give them a rating of 100% More

by jeffreycarterwright
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Mcneal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Family Ford of Enfield responded

Thanks, Jeffrey, for your feedback on your recent visit to Family Ford of Enfield. It's great to hear that Andrew was able to assist you and that you had such a positive experience.

October 31, 2024

Ken is straight forward and helpful, he explains the issue and options, very knowledgeable and patient. More

by CLOUGHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ken and our team, and we look forward to working with you again.

October 29, 2024

I have been here a couple times and have never been disappointed. The service is fast/efficient and the staff are all very pleasant. More

by ERIKWELCH1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Family Ford of Enfield responded

Erik, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 27, 2024

Always feel like I am bothering service for my f350 I bought with 11k. Everyone seems like they hate their job. Wish I felt the dealership out better before making a long term decision on this purchase- More

by justinthompson514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 27, 2024

Great customer service. Both Brendan and Billy were great salesman. The only thing better was if they gave me my truck for free More

by gsmotu2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Brendan and Billy. We're glad to hear we delivered such a great experience!

October 26, 2024

Family ford made my car buying experience comfortable. Brendan Miller did an excellent job. I would buy a car from him again. Karina Sarat, the business manager was also phenomenal. These two members of More

by tdd4s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karin Sarat
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Oct 27, 2024 -

Family Ford of Enfield responded

We are very happy to hear that Brendan and Karina provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 26, 2024

Great experience! !! All the staff were very professional and helpful evey step of the way!!! Very pleased with the service!!! Will be going back for my next vehicle wh More

by peterconsolini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Mcneal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Family Ford of Enfield responded

Thank you, Peter, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 26, 2024

Have been a customer since 1999 and followed this dealer from Chicopee, MA to Enfield, CT More

by PONIDRIVR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 25, 2024

I am please with how I am treated at enfield ford Eric and Greg take very good care of me when I go there. More

by BIDOHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Houle
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Oct 25, 2024 -

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Eric and Greg here at Family Ford of Enfield. We appreciate your business and hope to see you again soon!

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