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Family Ford of Enfield
Enfield, CT
1,489 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,489 reviews
October 06, 2023
This dealership and my salesman Brendan were efficient, customer orientated and took the time to explain everything about my new car. They kept me updated on the status of my car and answered all my questi customer orientated and took the time to explain everything about my new car. They kept me updated on the status of my car and answered all my questions. I was always welcomed like family when I called or stopped in. More
by CDIBACCO0
Verified CustomerEmployees Worked With
Helpful October 06, 2023
Great service. ..free with FordPass rewards... Done Everything was fine. Nothing to complain about. Please stop. ..free with FordPass rewards... Done Everything was fine. Nothing to complain about. Please stop. More
by MSWANSON2
October 05, 2023
Brought car in with transmission issues Some were resolved Transmission still shudders when going from a stop Waited week and a half for part Had to rent a vehicle to the tune of $1300 Asked abo resolved Transmission still shudders when going from a stop Waited week and a half for part Had to rent a vehicle to the tune of $1300 Asked about whether ford could assist w rental cost was told I should have asked up front. I didn’t have the presence of mind to do that at the time since car broke down on road and had to be towed to dealer and I was struggling to try an get a rental car Repair person knew I was renting. Would have been nice if he mentioned it at the time as a courtesy. Now I have to bring car back to have shudder addressed. Can’t afford rental at this point. Should have been addressed first time through. Very disappointed. More
by brucecleinman
Employees Worked With
October 01, 2023
We are happy with the service and promptness. Agnes is very helpful and kind. We will most definitely recommend Family Ford of Enfield. Thank you God bless you always Agnes is very helpful and kind. We will most definitely recommend Family Ford of Enfield. Thank you God bless you always More
by lisamilotte
Employees Worked With
September 29, 2023
They are always so friendly and easy to work with. They never run behind schedule. They never run behind schedule. More
by nburch1
Employees Worked With
September 28, 2023
This was my first visit to Family Ford, and now it won’t be my last. Agnes was very thorough and informative! The gentleman who helped get me an appointment was great to work with as well! Night and day fro be my last. Agnes was very thorough and informative! The gentleman who helped get me an appointment was great to work with as well! Night and day from the normal ford dealership I go to. Great job Family Ford of Enfield! Thank you! More
by Samantha.looke
Employees Worked With
September 26, 2023
Great service experience courteous service writer. In and out quickly. Nice waiting area. Thank you In and out quickly. Nice waiting area. Thank you More
by Doug_metivier
Employees Worked With
September 26, 2023
Greg larouchee was helpfull and personable. The buying process went smoothly and the truck was ready to go when promised. Will recommend to my friends. The 1 hour trip was worth it. The buying process went smoothly and the truck was ready to go when promised. Will recommend to my friends. The 1 hour trip was worth it. More
by Ajkueblbeck
Employees Worked With
September 26, 2023
I received very professional service from the good people of Family Ford. The staff is helpful and welcoming. All good vibes on my side. of Family Ford. The staff is helpful and welcoming. All good vibes on my side. More
by rfb2011
September 26, 2023
I find the service dept. very friendly and know what they are doing. Haven’t used the sales dept in about 5 yrs. In the service dept Ken Brown awesome very friendly and know what they are doing. Haven’t used the sales dept in about 5 yrs. In the service dept Ken Brown awesome More
by GKNIGHTLY
