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Family Ford of Enfield
Enfield, CT
1,819 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,819 reviews
September 21, 2024
Agnes was great in all aspects of customer service; follow up, updates with explanations, and patience. I’m in the process of getting Family Ford on with my company as a preferred vender due to my exp follow up, updates with explanations, and patience. I’m in the process of getting Family Ford on with my company as a preferred vender due to my experience with her. More
by pwoodbury
Verified CustomerEmployees Worked With
September 21, 2024
Great communication from Agnes regarding availability of parts and progress on repair. Would use them again without a doubt! parts and progress on repair. Would use them again without a doubt! More
by Midnightrider57
Employees Worked With
September 21, 2024
Everyone at Family is great. The service department has been very accommodating. The sales manager was fantastic, made sure I got in the car I wanted which is a dream to drive. The service department has been very accommodating. The sales manager was fantastic, made sure I got in the car I wanted which is a dream to drive. I only had one issue with 3 salesman and management addressed it. I would highly recommend Family Ford. More
by paultmann
September 19, 2024
Very pleased with service. Service representative was very polite and knowledgeable about my concerns. The price was fair and the job was well done. Service representative was very polite and knowledgeable about my concerns. The price was fair and the job was well done. More
by Tony
Employees Worked With
September 16, 2024
She was very helpful explaining the problem that we need to do to fix the problem we had with my vehicle. She is a very friendly person and knowledgeable. to do to fix the problem we had with my vehicle. She is a very friendly person and knowledgeable. More
by debbie.richardson1
September 15, 2024
They have to rotated with employees like John Tranghese and Gary Craven and Bob parsons. John is very laid back and what I have experienced in other sales people. I appreciate that in a sales person. The and Gary Craven and Bob parsons. John is very laid back and what I have experienced in other sales people. I appreciate that in a sales person. There to help but overbearing. More
by dme35491
September 14, 2024
I always have excellent car service with courtesy and consideration. I have been a loyal customer for over 20 years. consideration. I have been a loyal customer for over 20 years. More
by JOHN12420
September 11, 2024
Service Department was very good in providing information which helped in the options discussion that followed. which helped in the options discussion that followed. More
by Objuan23
Employees Worked With
September 10, 2024
Excellent communication. Jay my service advisor kept me informed through the process. Jay explained my options and was completely transparent. Jay my service advisor kept me informed through the process. Jay explained my options and was completely transparent. More
by Lewis2670
Employees Worked With
Jay
