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Family Ford of Enfield

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.6
1,793 Reviews
Welcome to the ALL NEW Family Ford of Enfield. When it comes to the internet shopping process, we are swift and transparent. We respond to any request within minutes. Family Ford of Enfield stocks the areas largest selection of the best selling American made New and pre-owned cars, trucks and suv's and we sell them at a very fair and competitive price. Our internet sales department makes your buying experience seamless and our goal is to save you as much of your valuable time as possible online and while in the dealership. To our loyal Family ford customers, we appreciate your business very much now and in the future. And for our future 1st time Family Ford customers, please give us an opportunity to prove to you why so many of our customers become friends. We would love to show you our brand new state of the art sales showroom, service and parts departments, so please stop by! See for yourself why Family Ford of Enfield will exceed your expectations for you and your friends and family now and in the future.
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65 Hazard Avenue

Enfield, CT

06082

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Showing 1,793 reviews

July 06, 2024

Within 29 days I had a dead truck 2x. All that was done was to replace 2 batteries. They insisted that was all that was needed dispute numerous complaints about dead maverick hybrid issue More

by Mary
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Mary, and hopefully, we can get to the bottom of this.

July 04, 2024

Agnes has always showed integrity and competence. ..we are satisfied with our relationship. No No No More

by Francine&Joe 2015
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Jul 05, 2024 -

Family Ford of Enfield responded

Francine and Joe, it's great to hear that Agnes was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

June 27, 2024

Staff was extremely polite and helpful. They did my oil change quickly and the waiting area was fully stocked and clean More

by emily.lacombe98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Family Ford of Enfield responded

Emily, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 25, 2024

I feel I can always put my trust in Family Ford of Enfield. Have been a customer since 2011. More

by ENAID
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Larouche
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Jun 25, 2024 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 20, 2024

It was my first time at Family Ford and was totally satisfied with the service. Thank you again. More

by fernsimone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

June 20, 2024

Very professional, courteous service. Easy process from making the appointment through getting the work done. More

by ATLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2024 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 18, 2024

They were very easy to work with for someone buying a used vehicle out of state. More

by Danielle Lillard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Craven
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Family Ford of Enfield responded

Danielle, Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Gary was able to help, and we hope to see you again!

June 18, 2024

John T was great, he went the extra mile to find me my car. Family ford has the lowest dealer charges, and the best staff.. More

by Fjr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Tranghese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2024 -

Family Ford of Enfield responded

Thank you for your business and your kind words. Greatly appreciated!

June 18, 2024

Good experience. Felt like they went through my truck and provided me with confidence in the service More

by jmac2826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Agnes and our team. We're glad to hear we delivered such a great experience!

June 18, 2024

The recall service on my 2024 Ford Maverick was done in a timely fashion. With no issues. Great service and staff. More

by Kevin364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
William McGowan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Family Ford of Enfield responded

Kevin, Thank you so much for your excellent service review! We are happy that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be positive. Please don't hesitate to reach out if you need anything else.

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