Family Ford of Enfield

The Family Ford Service Department is consistently friendly, helpful and available. I highly recommend them. friendly, helpful and available. I highly recommend them. More

I was very happy with the service I received. I explained the problem and felt like they heard all of my concerns and did their best to address them. Agnes at the front desk was very helpful. I explained the problem and felt like they heard all of my concerns and did their best to address them. Agnes at the front desk was very helpful. More

Service was fast, friendly, concerned, accurate and a good value. No problem. Manager Great and knowledgeable. A great representative for Family Ford of Enfield. Everything asked for was done in a very t good value. No problem. Manager Great and knowledgeable. A great representative for Family Ford of Enfield. Everything asked for was done in a very timely manner. More

It was easy to get a service appointment; finished work on time at a reasonable cost on time at a reasonable cost More

Accommodating and helpful. Very willing to work with you and help. Very friendly people and staff Very willing to work with you and help. Very friendly people and staff More

Always get excellent service. Easy in and out. Very good line of communication. Only wish they would inform if a recall is available on vehicle. Had a recall and brought up in ori Easy in and out. Very good line of communication. Only wish they would inform if a recall is available on vehicle. Had a recall and brought up in original online appointment but had to reschedule, forgot to mention recall. Will remember next time. More

Agnes in the service department is a pleasure to deal with…she listens and always follows through with the job. Integrity is what I look for when it comes to doing business. with…she listens and always follows through with the job. Integrity is what I look for when it comes to doing business. More

Clean and friendly staff. Great personal conversation with salesman who sold me vehicle nine years ago! Great personal conversation with salesman who sold me vehicle nine years ago! More

Outstanding service Agnes and Greg are always exceptionally helpful in notifying us and making sure everything is done correctly. Both of them are why we use Family Ford’s Service exceptionally helpful in notifying us and making sure everything is done correctly. Both of them are why we use Family Ford’s Service More

The people were courteous enough. They gave me a ride home after I dropped off my car which was thoughtful . I was having transmission work done . I dropped the car off on Monday and They gave me a ride home after I dropped off my car which was thoughtful . I was having transmission work done . I dropped the car off on Monday and they diagnosed it. They had to wait for parts which came in on Thursday. They told me it would be a 9 hour job. I didn’t get the car back till the following Wednesday. In the process of fixing the transmission the mechanic accidentally broke off the connection to the solenoid and it could not be repaired because the connector was rusty. I had to pay for a new solenoid; in other words I had to pay for his mistake which didn’t make sense. They gratefully worked with my extended warranty company to cover most of the transmission repair and the transmission problem is resolved as of this submission. The courtesy vehicle picked me up at home and brought me to the dealership which I appreciated. The driver was wonderful . I’m surprised a dealership of that size does have loaner vehicles. As I was driving home I realized I forgot to use my AAA Membership to get a discount on the repair. More