Family Ford of Enfield - Service Center

Family ford had prompt intake at the service desk. I appreciate that there was no assumption of my ignorance on potential issues of my vehicle I appreciate that there was no assumption of my ignorance on potential issues of my vehicle More

Family Ford has always been there and done a good job for me. The service people, (especially Agnes), are always polite, professional, and knowledgeable. me. The service people, (especially Agnes), are always polite, professional, and knowledgeable. More

I have all my service done there. Agnes in service is great. She always takes care of me even in a emergency situtation Agnes in service is great. She always takes care of me even in a emergency situtation More

Friendly and accommodating service provided. On schedule and on time and the chargers were less than anticipated. . On schedule and on time and the chargers were less than anticipated. . More

I set up an appointment online. The flyer I got in the mail listed the hours for service on it. Open til 8:pm on Thursday, great. Hours listed online said appointment available for The flyer I got in the mail listed the hours for service on it. Open til 8:pm on Thursday, great. Hours listed online said appointment available for 4:pm, great. Set it up. Received a call from Agnes saying, “we can’t do that, our tech go home at 4. Not according to the flyer or website. They did get me in for an oil change but wouldn’t do an alignment. I get there and even the hours on the door says service department open til 8:pm. Not my fault. Both Ken and Agnes made me feel like it was my fault for schedule conflict. Not impressed. More

Had the Mustang in for an oil change and tire rotation. Everything was on time and convenient. Waiting area is very nice. Everything was on time and convenient. Waiting area is very nice. More

Good service location. No hassle options on scheduled service. They recommend oil, tire rotation and 3 year brake fluid change. I never rotate tires. So they just did oil a No hassle options on scheduled service. They recommend oil, tire rotation and 3 year brake fluid change. I never rotate tires. So they just did oil and brake fluid without any problems. More

My car was taken in on time and the service was completed earlier than expected. Ken is always a pleasure to work with. earlier than expected. Ken is always a pleasure to work with. More

Had a great experience at Family Ford. Rick Gordon GM and Ray Lauer in Sales did a great job from beginning to end. Purchased a 2023 F150 and am very happy. I highly recommend this dealers Rick Gordon GM and Ray Lauer in Sales did a great job from beginning to end. Purchased a 2023 F150 and am very happy. I highly recommend this dealership More

Easy to schedule service, excellent to work with and understand our needs along with our concerns understand our needs along with our concerns More