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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,262 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,262 reviews

April 10, 2023

Very courteous and helpful. I was able to get my car repaired the same day I brought it in More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Apr 11, 2023 -

Family Hyundai responded

Thanks, Carla, for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 10, 2023

whats the point of booking an appointment weeks ahead if i have to wait 4 full hours. More

by N.LIARGOVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 10, 2023

Great service! ! Colin Is the best as he is always committed to helping me and his customers!! More

by CASILLAS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

April 10, 2023

Family does exactly what you need without any surprises, and provides a detailed status on all other services that may be needed, More

by jkaminski75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 09, 2023

On time nice very pleasant very nice live the phone calls car was clean bye More

by Unsatisfied with Rodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
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Apr 10, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 09, 2023

service manager michael was rude and hostile when i related to him some issues about the service to our hyundai More

by PLANKISW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Family Hyundai responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 09, 2023

No car wash or vacuum as stated in my warranty and no follow up about anything. More

by LASHANDAROSS1128
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know anyone’s name to rate them
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Apr 12, 2023 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Lashandra, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 08, 2023

Collin is always helpful and kind. I always experience great service. It is very difficult to get an appointment in a reasonable time. Over last summer I had to take my car to Fulle More

by AMND7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2023 -

Family Hyundai responded

We are very happy to hear that Colin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 08, 2023

The waiting time for writing the car up was longer than anticipated. My appointment was at 1 pm. Didn’t get checked until 1:25pm. Made me miss another appointment. More

by J Marshall Jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Apr 09, 2023 -

Family Hyundai responded

We appreciate your business and candid feedback, and we apologize for the wait and any inconvenience we may have caused. If it's possible to discuss your experience in more detail, please feel free to contact us directly. Thank you again, and we hope you will give us another opportunity to serve you and demonstrate our commitment to excellent customer service.

April 08, 2023

Radio stopped working. Upon inspection dealer had Hyundai engineer update head unit software which resolved the issue. Before pickup a mysterious dent appeared in the hood More

by UCIRV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PJ Smith, Eric Kratschmer
Report | Print
Apr 09, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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