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Family Hyundai

Tinley Park, IL

4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,329 reviews

August 31, 2022

Very impressive customer rep service stupid expensive and the six week wait to get in is ridiculous More

by LastHyundai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My service rep impressive.
Sep 01, 2022 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 31, 2022

Wait list for appointment is horrendous. Over a month wait for a scheduled oil change, and almost 3 hour wait when getting it done. Staff is friendly and sales were good but getting vehicl More

by brettsparks93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Panici
Sep 04, 2022 -

Family Hyundai responded

Brett, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

August 31, 2022

Larry was very helpful and got the information we were looking for during our car search More

by gricejr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Family Hyundai responded

Thank you! Larry and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

August 31, 2022

The salesman Adam was a pleasure to work with. Joe the finance guy was very nice.Family Hyundai is the place I would recommend. More

by MARKM_478
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Family Hyundai responded

Mark, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Adam and our team here at Family Hyundai are glad to have you as a customer.

August 31, 2022

The service I received was GREAT… Everything that was supposed to be repaired was done so in a timely manner and the Service Representative was AWESOME! More

by Cordialexp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia
Sep 01, 2022 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 31, 2022

Poor communication on how long car would be. I brought car at 8am for oil change got back at 4:52. If I was told it would take all day would have not brought in. More

by MAYORDENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Majors
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 31, 2022

The service department was friendly and handled my recall with professionalism and ease . All of my questions were answered and the job was done in a timely matter . More

by brightmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Family Hyundai responded

Thank you for your very kind review. Colin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

August 31, 2022

Service on my car was awesome and done once on the shop in timely manner. However the lead time to get an appointment is ridiculous. Somehow needs to change More

by VICTEVEAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

August 31, 2022

Very friendly staff great customer service dropped off my car they Drove me home car was ready the next day thanks again More

by GRAZYNA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 30, 2022

Friendly service, nice service advisor work with a sense of urgency and purpose. Thanks very much More

by Cordialexp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahia Miller
Sep 01, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that Jahia had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

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