Family Hyundai

Express Oil Change Came in for an oil change and tire rotation. Everything was just fine. Got done in about an hour. Be back again in six months Came in for an oil change and tire rotation. Everything was just fine. Got done in about an hour. Be back again in six months More

Car vibration Although we had a snag in our repair TJ Schmitt took control to make sure we were completely satisfied with our experience. We are on our 3rd vehicle Although we had a snag in our repair TJ Schmitt took control to make sure we were completely satisfied with our experience. We are on our 3rd vehicle from Family Hyundai and have always used their service department. I was so pleased that they cared enough to follow up and guarantee our satisfaction. More

Appointment is useless Had an appointment for the ecu reprogram recall at 9:45. Got there 9:30 and ha d to fall in line outside. Car was not seen till 11am. Had to pay for u Had an appointment for the ecu reprogram recall at 9:45. Got there 9:30 and ha d to fall in line outside. Car was not seen till 11am. Had to pay for uber roundtrip!!! More

Car Purchase Kristi was very helpful for my first car purchase. They were always willing to answer any questions I had about buying a car. They weren't pushy about Kristi was very helpful for my first car purchase. They were always willing to answer any questions I had about buying a car. They weren't pushy about anything and were very helpful! More

Very kind Man Colin was helpful and insightful. He wasn’t just trying to push a sale. This time of year can be stressful for some, though it is the most beautiful t Colin was helpful and insightful. He wasn’t just trying to push a sale. This time of year can be stressful for some, though it is the most beautiful time of the year. More

New Purchase Fair, Friendly, and a great company to work with Adam worked with us to get a great deal. I will suggest this dealer to my friends Fair, Friendly, and a great company to work with Adam worked with us to get a great deal. I will suggest this dealer to my friends More

1st oil change 2nd car i've bought from family. have been going to family for years. have enjoyed working with tom. great service. will be back again 2nd car i've bought from family. have been going to family for years. have enjoyed working with tom. great service. will be back again More

our hyundai service experience the service managers are pleasant to deal with and knowlegable...your facility is clean and comfortable..over all a pleasant experience....having cof the service managers are pleasant to deal with and knowlegable...your facility is clean and comfortable..over all a pleasant experience....having coffee and snacks is also a plus. More

Read review to understand rating and why I wouldn’t recommen I like the dealership for their service department and the work they do on my 2015 Tucson (I would give them 5 stars on that). I am very disappointed I like the dealership for their service department and the work they do on my 2015 Tucson (I would give them 5 stars on that). I am very disappointed and dissatisfied with the false and misleading pricing tools they have on there website (which could easily be fixed to be accurate and not waste people’s time!!!). I brought my car in for routine maintenance and asked if they could provide me with an appraisal on my vehicle, as I have been thinking of making a change because I own my vehicle outright and figured the sizable down payment would result in a significant reduction in the monthly payment. When I was contacted with the appraisal amount, almost $9k, I started to look at new vehicles to get an idea of what a payment would look Like. After finding a vehicle I liked, and putting the appraisal amount in the Family Hyundai website lease calculator, the website showed that the monthly payment would be roughly $56 per month. I then called them and scheduled an appointment with one of their salespeople. While on the phone with him I mentioned the amount reflected on the monthly payment and he said with a down payment of that size the payment should be very low. I told him I would be in after work to discuss it further. When I got to the dealership and showed him the stock number of the vehicle and screenshots of the results from their calculator he said he would need to double check the pricing and went to the counter to discuss it with a manager. He asked my zip code and where I lived/would register the vehicle. He came back and told me the payment would be approximately $170 a month. When I asked why there is such a significant difference in the monthly rate, he replied it is due to sales tax (something the dealership and its salesperson are aware of), document fee (another cost they know up front), and county tax (a third cost they know the amount to) that ARE NOT factored in when the estimate is provided through the website. I have a serious issue with this because these are KNOWN costs that can EASILY be factored into the calculator. I do not expect to have an exact amount perfectly calculated, but the monthly estimate provided should be reasonably close (within $10-15) to what an actual payment would be and NOT BE OFF BY ALMOST $120 PER MONTH!!!! I have an 813 credit score so I did meet the requirements posted below the amount listed on the website, just incase someone from Family Hyundai reads this and thinks the significant difference is due to me having subpar credit (the previous 2 vehicles I purchased from them have been at either 0% or 0.9% rates). This was a complete waste of my time, as I told the salesperson on the phone I did not want to get involved in the process if the monthly payment could not be kept below $100 (he previously said that would not be an issue when I called in to schedule the appointment). SUGGESTIONS: Fix the calculator to provide more accurate amounts that include all known costs Have your salespeople be upfront with someone about the calculator not factoring in the sales and county taxes (as these could be thousands of dollars) and significantly increase the monthly payment (AGAIN, MY SITUATION RESULTED IN ALMOST $120 PER MONTH DIFFERENCE!!!!!). I will let everyone that asks about my vehicle and experiences with Family Hyundai know about this experience and tell them that what is presented on the website could significantly change at the dealership. More

Needed back brake pads and rotors. When I ask for Tom Salin, he always does the right thing to get my car serviced properly. Tom has years of experience and he is always respectful. He When I ask for Tom Salin, he always does the right thing to get my car serviced properly. Tom has years of experience and he is always respectful. He is a blessing. More