Family Hyundai

Keep up the good work and do what's best for the customers. The last service visit my rim wasn't done correctly so I call the service department to complain about my dissatisfaction with the job Tom Salin the r The last service visit my rim wasn't done correctly so I call the service department to complain about my dissatisfaction with the job Tom Salin the rep.inform me to bring it back to be corrected. More

Awesome! The software recall was completed in a timely fashion.I also had an oil change which was completed earlier than their estimate. That was good! Everyth The software recall was completed in a timely fashion.I also had an oil change which was completed earlier than their estimate. That was good! Everything was explained to me in a professional courteous manner. More

Mad as xxxx I was at Your service department bring my SUV in for a recall. They took care of the recall, as I was driving home home my hood of my suv was shaking I was at Your service department bring my SUV in for a recall. They took care of the recall, as I was driving home home my hood of my suv was shaking and I pulled over to see what was going on and my hood was piped open. If I had kept driving the hoo would have flew open. I called Family Hyundai and spoke with the Service manager Mike which is a jerk. Il always bring my SUV to Family Hyundai and he in so many word said that they did not lift the hood that maybe I did it. I had just left the shop why would I raise the hood. I was mad and felt like he was calling me a liar. I did not appreciate what he said being he was not the one to work on my car. One of the workers could have bumped the hood latch. I have never given a bad rating but this incidence just got to me. More

Service department Tom is a pleasant to deal with when I bring the car in for service. Always explaines what the car needs now and in the future. Thanks Tom Tom is a pleasant to deal with when I bring the car in for service. Always explaines what the car needs now and in the future. Thanks Tom More

It was a lovely experience I was greeted right when I arrived and the his help was very kind and informative. I found a great car at a decent price. I was greeted right when I arrived and the his help was very kind and informative. I found a great car at a decent price. More

the best ever. great overall-always the best service-timely and efficent. the bearded guy who runs parts dept a total jerk. 2 different experiences- impossible to wo great overall-always the best service-timely and efficent. the bearded guy who runs parts dept a total jerk. 2 different experiences- impossible to work with More

All good except for It was really great working with our salesman, Jerry Lacy, as well as the young lady (cannot remember her name) who walked us through the features of It was really great working with our salesman, Jerry Lacy, as well as the young lady (cannot remember her name) who walked us through the features of our new Santa Fe. However the tactic of hitting us with the various protection programs, tires, dents, etc., while completing the final paperwork was aggravating to the utmost. A suggestion... have the salesman introduce the protection programs to your customer by giving an overview and asking if they would be interested in hearing more about them. If interested then have the reps for the protection plans sit down with your customers. While the gentlemen representing the programs were kind still I felt there was an over bearance by both, clearly a requirement of the job. The frustration and aggravation I felt made me walk away from all three options. Loved our salesman! More

Today was a good day. I forgot to make an appointment and still was able to get my vehicle serviced in a decent amount of time. Everyone was pleasant helped to make my expe I forgot to make an appointment and still was able to get my vehicle serviced in a decent amount of time. Everyone was pleasant helped to make my experience a great one. More

Consistently great service Mike Major and the service crew at Family are always polite and professional! They tell me honestly what service I need and don't recommend unnecessar Mike Major and the service crew at Family are always polite and professional! They tell me honestly what service I need and don't recommend unnecessary stuff! They told me my tires were good for awhile longer and even told me about an up coming sale on the exact tires I need...I will continue to buy and service my cars here.. More

Awesome personnel staff My experience with Mayweather and mike majors has been awesome !! They have great concern of your customer service needs!! They care, concern and reli My experience with Mayweather and mike majors has been awesome !! They have great concern of your customer service needs!! They care, concern and reliable staff members at Family Hyundai !!! Thumbs up!!!👍🏾👍🏾👍🏾 More