Family Hyundai

Breaks I brought my 2010 to sign in for brakes . Love the car it’s still runs like new ! Dealership was great and they stand behind their work ! I brought my 2010 to sign in for brakes . Love the car it’s still runs like new ! Dealership was great and they stand behind their work ! More

great customer service Ricky understands customer service. He is very patient and did not pressure me to make any decisions quickly, he simply explained my options. He help Ricky understands customer service. He is very patient and did not pressure me to make any decisions quickly, he simply explained my options. He helped me find the perfect car for me at the right price. Al was also very helpful, and friendly. Great Job! More

Communication is a must! I have to say this first, my car salesman Mayweather was great! He got me in the truck that I wanted along with the price I wanted as well. The downfa I have to say this first, my car salesman Mayweather was great! He got me in the truck that I wanted along with the price I wanted as well. The downfall came about when I had a defective weather strip that needed to be repaired on my "new car". It was suppose to be completed over a few days instead I got a call the very next day saying it was ready! Of course I was excited to return the loaner and get my car back. However, when I get to my car there was still scratches by the weather strip. I asked why that wasn't repaired and they really didn't have a answer. My salesman Mayweather made sure they got it repaired correctly however I had to keep returning when they said it was done and it wasn't. Then the repair guy wasn't there and so on. What happened with this incident was a lack of communication and I informed the manager Jason about this. As a consumer I am going off your word and when y'all don't uphold communicate that. Not the next day when I am already up their but when the issue occurs. While my car was gone my glove box got a scratch on it and that needed to be repaired so of course they promised me one thing and did not uphold the pick up date. Was not able to retrieve my car which they dropped off to my work place until Monday. At the end of the day I just want common courtesy. I was recommended this dealership by a friend and heard great things about them. However, with me they did fall a little short in some areas. In order the compensate for the customer service issues they did give the Armored Car Service Warranty which I appreciated, I just think what needs to be fine tuned is communication and professionalism. More

Got the deal I was looking for! Frank Baley really helped my husband and I get the lease we wanted for the price we wanted. Positive experience overall. Didn’t spend hours in the dea Frank Baley really helped my husband and I get the lease we wanted for the price we wanted. Positive experience overall. Didn’t spend hours in the dealership. Effective communication and productive results! Looking forward to driving this SUV! More

"A Visit With Friends" I consider my experience with Family Hyundai a wonderful one because they make you feel as if you are an "important" part of the "family". They are c I consider my experience with Family Hyundai a wonderful one because they make you feel as if you are an "important" part of the "family". They are courteous, thorough, Informative and trusted. This is my 4th purchase from Hyundai and George "Skip" has been helpful and has become a good friend. I look forward to seeing. Mike and Tom in the Service department are also the best !! More

New Car We were so excited to be able to purchase a new vehicle with the help of Rick Gushi. We called and he had a vehicle ready and waiting for us to test We were so excited to be able to purchase a new vehicle with the help of Rick Gushi. We called and he had a vehicle ready and waiting for us to test drive - and we bought the car! More

Great Always receive excellent service. Service department personnel always polite and helpful. Waiting area is clean. Office staff is pleasant and helpful. Always receive excellent service. Service department personnel always polite and helpful. Waiting area is clean. Office staff is pleasant and helpful. I would recommend Family Hyundai to anyone. More

Dealership repaired 2014 Elantra until it was like new again I had written an unflattering review of Family Hyundai in Tinley Park,IL. But to their credit they continued to pursue other options to address the v I had written an unflattering review of Family Hyundai in Tinley Park,IL. But to their credit they continued to pursue other options to address the vibrating engine problem. on my 2014 Elantra,Ltd. The car has been repaired thanks to the team effort to resolve my unusual repair problem from Tom Salin in the Service Dept to Jason the General Manager to their lead technician everyone worked together to make sure I was happy. There is a reason I bought four Elantras from this dealership. They made me a lifetime customer going forward. More

SERVICE I had an 830a appointment but I arrived early and I was checked in with no problem. I was told about the recalls, asked thorough questions about the p I had an 830a appointment but I arrived early and I was checked in with no problem. I was told about the recalls, asked thorough questions about the problem that I was having. I was given a good explanation of the problem. 3 1/2 hours was not a long time to wait for what was done. I was also told what I would need to have perform later. Thank you. More

great good experience, would recommend this dealership too. clean store and service was super - now lets see how the service department works out - we will good experience, would recommend this dealership too. clean store and service was super - now lets see how the service department works out - we will see!!! More