Family Hyundai

Was very disappointed when, after making an agreement to purchase a vehicle, and getting my financing and insurance ready, they sold the vehicle on me. Sales manager gave me one story. Sales Rep gave purchase a vehicle, and getting my financing and insurance ready, they sold the vehicle on me. Sales manager gave me one story. Sales Rep gave me another. General Manager gave me a third. Then, and only then, did they try to do everything in the world to sell me a car. WE CAN GET YOU A BETTER DEAL. WE CAN GET YOU BETTER FINANCING. ETC. ETC. Iopted to go to a different dealer, and purchased a new Hyundai! More

Mayweather S.made this a very positive experience for me. I would definitely recommend working with him. He made sure I was a happy customer. I would definitely recommend working with him. He made sure I was a happy customer. More

Jerry was pushy and unwilling to even attempt to help us. We told him the car we were interested in and he continued to say it was impossible that we needed to trade for a brand new car with a higher payment We told him the car we were interested in and he continued to say it was impossible that we needed to trade for a brand new car with a higher payment. The guy was a complete jerk and I will never recommend this dealership to anyone! Please don't waste your time on dealerships like Family Hyundai, where they don't want your business if you aren't spending more money. More

Just bought a 2012 Elantra Touring and a 2013 Accent. Our salesperson was Stephen. He was very genuine and knowledgeable about the cars. When he was not sure about an answer he would always ask the man Our salesperson was Stephen. He was very genuine and knowledgeable about the cars. When he was not sure about an answer he would always ask the manager. I was also impressed when he told my husband and I to go home and "sleep on" our decision. In no way did we feel pressured by Stephen. We had been to other dealers where the salespeople used profanity (sh$t, crap, etc) when talking to us and we were very offended. Stephen was always polite and professional. So far I love our cars. You cannot beat the price for the MPG. John in financing was also very efficient and to the point, when I told him I did not want any of those "extra" ins, he never tried to change our minds. Free oil changes and car washes for life if you put the Hyundai sticker on your car! That's a savings of $360 a year right there. Extremely pleased with Family Hyundai! More

Bought a 2011 Sonata, and I am still waiting for Bob Watson, or somebody to tell me why the car purchased had the alloy rims switched for hubcaps upon purchase. Graham the sales manager has yet to call Watson, or somebody to tell me why the car purchased had the alloy rims switched for hubcaps upon purchase. Graham the sales manager has yet to call me back and take care of the issue, he said he isn't going to buy me alloy wheels, the sticker said alloy wheels, when the car came back, it had hubcaps. The model purchased comes standard with alloys. I didn't know Graham owned the business ( he doesn't ) but refuses to take care of the issue almost 1 year later, still won't return my phone calls !!!!!!!!!!!!!!! I don't know how people stay in business doing a bait and switch, I am also reporting them to the BBB for this reason. They have lost any future business from me at this point. I wouldn't give them a referal for handling business in this manner. Not professional!!!!!!!!!!!!!!!!!! More

5 STAR DEALER !!!!!!! This is a straight up NO BS 5 STAR DEALER !!!!!!! This is a straight up NO BS dealer. Had a horrible experience at Grossinger, so bad I almost excluded Hyundai as a car ch 5 STAR DEALER !!!!!!! This is a straight up NO BS dealer. Had a horrible experience at Grossinger, so bad I almost excluded Hyundai as a car choice, Then went to Family Hyundai and was treated like FAMILY ! Great deal, Great people and NO BS !!!!!! More

We had visited a few other dealerships and were either bait-and-switched on a promotion or extremely lowballed on the trade-in. Vino and the entire Family Hyundai staff were amazing from my first inquiry bait-and-switched on a promotion or extremely lowballed on the trade-in. Vino and the entire Family Hyundai staff were amazing from my first inquiry call to the final purchase. No games and respectful negotiations resulted in both a great purchase price on the new car and a solid trade-in offer on the old--not one in lieu of the other. I'm trying to keep myself from going back to make on impulse purchase on the Sonata that I've been stalking... More

I had a horrible experience after purchasing 2 cars from the past. The GM could not return a call...nor could the finance guy...would NEVER go back. They are rude, and they lie about getting messages. Sa the past. The GM could not return a call...nor could the finance guy...would NEVER go back. They are rude, and they lie about getting messages. Sad, because we would have alwayd continued to do business with them. More

I was very impressed with the entire experience working with Mark and the rest of the staff at Family Hyundai, and I look forward to following up with my service there as well. I couldn't be happier with with Mark and the rest of the staff at Family Hyundai, and I look forward to following up with my service there as well. I couldn't be happier with my new car and how great of a deal it has turned out to be. More

I am very disappointed with the integrity of sales person (Mayweather). He has not returned three calls that had to do with questions about a car purchase. (Makes me think there was something to hide) One ni (Mayweather). He has not returned three calls that had to do with questions about a car purchase. (Makes me think there was something to hide) One night when I called no one answered the calls. I tried four times. We purchased a car that was a year old with 22K. They had put new tires on they were inside out and gave him the run around and he had to go several times to get this simple procedure finished. We were very disappointed with the customer service. When having warranty work at GM, we were told that doors had been repainted. (Accident?) When we purchased the car the service was slow. Waiting for the finance guy for about an hour. Had to listen to a sales guy carry-on about all the additional crap he wanted to sell us, even though my first statement was I’m not interested. We’ve bought lots of cars but this is probably the worst car buying experience. Save yourself some aggravation and don’t go to Family Hyundai. Note the reviews on their website, all 5 star all filtered by the dealership. Very slick. I question the over all integrity of this dealership. More